Categories: Small Business VoIP

When I try to edit in the web interface it claims local file has higher priority…

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Grandstream DP750 Ringing Stopped Working. What Can I Do?
. Today, we have more new real questions and answers from VoIP users just like you.  

When I try to edit in the web interface it claims local file has higher priority…

Q: These phones were provisioned for intermedia. We changed from 3-digit to 4 digit extensions and all the settings for each phone’s line 1 in regards to message center are wrong. When I try to edit in the web interface it claims “local file has higher priority”. If I export and then reimport the local file, having made the changes needed, those settings will still not get overwritten… what is going on?

A: I understand but this message here “local file has higher priority” means the XML/cfg file is coming from the provisioning server not you “locally” and this is why any changes you make won’t impact any new configuration. Some hosted PBX providers will lock their customers out from configuring the phone WebUI and or features on the UI because its not to their “standard” The tech might not be aware that when they provision phones, the customer is not able to edit. Maybe there is something in their portal I can see to disable, such as SIP credentials.

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen

Recent Posts

Combined Strength: UC Solutions for Easy Selling | Webinar May 2025

https://youtu.be/hDzakM8YGGI Knowing about UC Solutions and how to sell them can lead to added success…

1 week ago

Did You Know: Emergency Communication with VoIP Is Revolutionizing Public Safety?

Did you know the first 9-1-1 call dates back to 1968 in Alabama? AT&T introduced…

2 weeks ago

Watch Now: 2025 May VoIP News Update

https://youtu.be/ibAll_fVU4g?si=9O6QVec9cL6YjtDE Your May VoIP News Update is here! In this month's episode, we cover a…

2 weeks ago

Fanvil V62W Wi-Fi IP Phone Product Feature Video and How to Register with Sangoma PBXact

https://youtu.be/KrdtAr7TDHI?si=Te6zARkJkDZKoW9R If you haven't seen the Fanvil V62W Wi-Fi IP Phone, you may want to…

3 weeks ago

Did You Know: You Can Custom Design Your Ideal Meeting Space With New Tools?

You want to optimize your meeting space or conference room to ensure every remote or…

1 month ago

How to Create and Submit an RMA 2025

https://youtu.be/58HX8VIljrY?si=v4-BBtOhIiDujgch In the fast-paced world of Telecommunications, things can happen, and sometimes those things require…

1 month ago