Digium Woos SMBs/Enterprises with Support Packages for Open Source Asterisk

OSS Telephony leader Digium recently fired another shot across the bow of traditional proprietary Tier 1 vendors including Cisco, 3Com and Avaya.

In the enterprise space, one of the traditional arguments against open source has been the lack of available support. There are plenty of VARs out there these days helping enterprises of all different shapes and sizes deploy open IP Comms platforms like Asterisk, but nobody will argue that Asterisk’ support ecosystem is as reliable and robust as the likes of Cisco.

Digium is looking to change the perception that Asterisk can’t compete for enterprise customers in several ways. First, they are heavily promoting their DCAP (Digium Certified Asterisk Professional) curriculum to incubate a future army of open source VoIP technicians. Second, Digium is shoring up their own internal support offerings, and recently announced several tiers of paid support for open source Asterisk ranging from 1-3 year increments.

Components that are covered under the new Digium plans includes Asterisk Open Source 1.4, Asterisk Open Source 1.6, Asterisk GUI, G.729 Codec, HPEC, Lumenvox Speech Recognition for Asterisk and Cepstral Text-to-Speech for Asterisk.

Digium is also promising 24X7 availability, Web Case Management, Remote Troubleshooting, Advanced Hardware Replacement, Scheduled Upgrade Assistance, Configuration Review, Performance Review and AGI Script Application Review.

Garrett Smith

Garrett is the former VoIP Supply CMO.

Share
Published by
Garrett Smith
Tags: digium

Recent Posts

Combined Strength: UC Solutions for Easy Selling | Webinar May 2025

https://youtu.be/hDzakM8YGGI Knowing about UC Solutions and how to sell them can lead to added success…

1 week ago

Did You Know: Emergency Communication with VoIP Is Revolutionizing Public Safety?

Did you know the first 9-1-1 call dates back to 1968 in Alabama? AT&T introduced…

2 weeks ago

Watch Now: 2025 May VoIP News Update

https://youtu.be/ibAll_fVU4g?si=9O6QVec9cL6YjtDE Your May VoIP News Update is here! In this month's episode, we cover a…

2 weeks ago

Fanvil V62W Wi-Fi IP Phone Product Feature Video and How to Register with Sangoma PBXact

https://youtu.be/KrdtAr7TDHI?si=Te6zARkJkDZKoW9R If you haven't seen the Fanvil V62W Wi-Fi IP Phone, you may want to…

3 weeks ago

Did You Know: You Can Custom Design Your Ideal Meeting Space With New Tools?

You want to optimize your meeting space or conference room to ensure every remote or…

1 month ago

How to Create and Submit an RMA 2025

https://youtu.be/58HX8VIljrY?si=v4-BBtOhIiDujgch In the fast-paced world of Telecommunications, things can happen, and sometimes those things require…

1 month ago