digium-d80Recently, Digium’s D80 IP Phone received the 2017 Unified Communications Product of the Year Award.

The D80 IP phone is an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. It features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications.

Digium is proud to be honored and dedicated to continuously moving forward with innovative, easy-to-use and affordable devices.

“The award honors the best, most innovative unified communications products and solutions released in the last twelve months.” as judged by the editors of TMC’s INTERNET TELEPHONY magazine.

Take a look at the D80 IP phones today and learn what great features it has to offer!

As a proud partner of Digium, we would like to congratulate them on this award!

Digium kicked off the opening of ITEXPO with the release of the D80 IP Phone, an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. Yes, you heard it right, the words quality and affordable in the same sentence isn’t that amazing!

digium-d80-touchscreen-ip-phoneThe D80 features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications. This model is perfect for users who want an easy-to-use interface with the highest level of quality.

Digium phones support plug-and-play provisioning. Simply plug the phones in, automatically discover your Asterisk or Switchvox server, select the user, and start talking!

Features

  • 7-inch, High Definition (HD), 800 x 1280 pixel backlit color LCD display
  • Multi-Point capacitive touch-screen display
  • 1-line appearance
  • 20 on-screen Rapid Dial / BLF keys, scrollable to 100
  • Feature and context-sensitive functions
  • Headset, speaker and mute functions
  • 2-color LED Message Waiting Indicator
  • Volume control
  • 2P2C handset jack
  • Electronic Hookswitch port
  • Wireless Headset support (coming soon)
  • 2 switched 10/100/1000Mbps Ethernet ports
  • 802.3at/af Power over Ethernet
  • 5-volt DC power port

The D80 IP Phone comes with a one year warranty and the minimum software requirements are Switchvox 6.3.5 and DPMA 3.4. The D80 touchscreen IP phone will be available beginning in March 2017, for $329 USD.

Another one bites the dust.

It wasn’t that long ago that we discovered Elastix had gone the way of the dodo and left us scratching our heads. Now, Avaya files for chapter 11 bankruptcy protection. What is this world coming to?

Digium Switchvox LogoIf you’ve ever had a job in a sizeable building (especially as I.T.), you’ve probably seen some sort of Avaya equipment hanging around somewhere. They (Avaya) quickly became a household name, of sorts, in the early 2000’s and was the product of both Lucent Technologies, and AT&T. In the early years, Avaya was known for being innovative, and a front runner in the unified communications market space. As the years rolled on, the open standard SIP protocol became more prominent and began taking possession of market share slowly but surely. Companies like Avaya stuck with proprietary signaling, for the most part, and although it remained a serviceable enterprise-grade telephony solution it started losing it’s grip to the likes of platforms like Asterisk, and Freeswitch, which were built around the SIP protocol.

SIP allowed traditional telephony, and eventually, VoIP to be exponentially more affordable, drastically reducing things like ROI, and TCO. Phone systems also became smaller, and no longer occupied entire rooms. The glory days of big, loud, obtrusive PBX’s have certainly faded in favor of small rack mounted, or even shelf “mounted” appliances. Of course, you now have the option of virtualizing platforms like Asterisk, and all of its offspring.

Speaking of Asterisk’s offspring, Digium is now offering a promotion for current Avaya and Nortel customers looking to make a change. If you own one of these systems and it’s showing its age, now might be the time to consider a change and obtain special pricing when you purchase a Digium system from VoIP Supply. Don’t get left out in the cold when you need support from Avaya.

Similarly to Avaya, Digium was born in the early 2000’s, and was founded by a man named Mark Spencer. Digium competed directly with companies like Cisco, Avaya, and Nortel and quickly became a disruptive force. Unlike proprietary vendors, Digium will never lock you into a specific network equipment vendor which means you are free to choose a solution that fits your needs and budget. You can easily upgrade your phone system without a total “rip and replace”. At VoIP Supply, you’ll find everything you need to design a custom VoIP solution.

So, why Digium? Well, Digium has a system called Switchvox, which is one of my favorites. It’s one of my favorites for a few key reasons. Whether you are an IT admin or an everyday user, the interface is amazing, and literally spelled out for those who are not quite savvy when it comes to VoIP. Everything is well thought out, and settings/options are in places you’d expect them to be. Switchvox, also has a fantastic call center solution that’s included in the system. Switchvox’s Switchboard allows users to monitor and interact with call Queues, and active calls on your phone via a web-based interface. You can also chat with your co-workers, utilize click and drag call handling, change your presence status (Busy, DND, Out to Lunch..), see who is parked, initiate a monitor/shisper/barge, and even see a map of where a phone call is coming from.

Call center solutions that have a similar feature sets are few and far between, and among them, I would consider Switchvox the most feature rich and cost effective. The best part is with Switchvox, all features are included at one low price. You don’t have to worry about a complicated or expensive feature licensing model. Switchvox saves money and decreases the complexity of your phone system because you get so many products in one. You don’t need extra servers for third-party solutions for voicemail, mobility, conferencing, call recording, etc. Switchvox deployment options are flexible to meet the changing needs of your business. It’s the same great feature-rich software regardless of whether you choose a premise based appliance, virtual or cloud platform.

If it’s time to start looking at a new phone system, whether or not you are a prior Avaya customer, you should take a good look at Digium’s Switchvox. To have any questions answered, or if you just want more information, be sure to give VoIP Supply a call.

Image result for itexpo 2017Are you a Digium, Asterisk and Switchvox fan? Get your ITEXPO tickets before it’s too late! Digium’s next big thing is coming!

Digium is going to announce their new product release at ITEXPO 2017 at Asterisk World Pavilion on February 8, 2017 in Ft. Lauderdale FL. VoIP Supply will be there for the reveal and provide all the information you need at the moment it is released. We will also have real-time updates on our social media, so be sure to follow us!

That’s not all. We have a FREE ExpoPlus Pass for you! This free ticket will include Keynotes, general sessions, free workshops, networking receptions and unlimited Exhibit Hall access. Does not include access to conference sessions or meals. Register now!

Can’t wait to see the big release? Here’s a quick glimpse! See you at ITEXPO 2017.

Here is a deal you can’t miss out on! When you sign up for a 3-Year service contract with Switchvox Cloud you’ll get a FREE D60 IP Phone!

Each new seat gets a free D60 and any new seat added to an existing contract that upgrades to a 3-year contract also gets a free D60!

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Digium’s D60 is a 2-line IP Phone that supports Power over Ethernet (PoE) and best of all it offers a beautiful 4.3 inch color LCD display. Competitors can’t beat that!

How can you take advantage of this offer? Each new seat in a 3-year contract of Digium Switchvox Cloud service will receive a free Digium D60 phone.

  • Available on ALL new 3-year unlimited service contracts. Not available on new month-to-month or 1-year contracts.

  • Available for existing customers adding new seats (requires upgrade of existing month-to-month or 1-year contracts to a 3-year contract with new seats.)

  • Only available on the Switchvox Cloud unlimited service (excludes metered).

  • Customers will be allowed to keep the phones upon completion of the 3-year contract terms. However, customers will be required to return rental phones if they terminate the contract before the 3-year term is met, and pay a prorated fee for the unused term based on phone MSRP.

Call us now at 1-800-398-VoIP to take advantage of this limited time offer.

This offer will only be available until March 31st, 2017.

Digium Switchvox LogoReplace and Save! Replace an Avaya or Nortel system with Digium’s award-winning Switchvox UC solution and put significantly more profit in your pocket.

Who: All Select, Registered, DMR and Service Provider partners in the US, United Kingdom, France, Canada, Australia, New Zealand, LATAM, Caribbean, India, South Africa and the Middle East.

What: Receive an additional 10% off the US MSRP for selected Switchvox appliances or Switchvox software downloads when sold to replace an Avaya or Nortel system.

When: Offer valid on qualified products from VoIP Supply between January 1 – March 31, 2017.

How: All you have to do is call in to VoIP Supply and request the Avaya/Nortel Replacement Promotion and you will receive your additional discount instantly!!

Get all of the details here! Call 1-800-398-8647 to speak to a VoIP Supply solutions specialist and to order now.

Major Update To The Digium Switchvox Softphone App Digium has big news and gift to everyone just in time for the holidays.  Available for immediate download is the new Switchvox Softphone app, version 3.0. What makes this version such big news? It’s all about CallKit, a new feature in Apple iOS 10 that resolves the limitations in previous iOS versions that all softphone vendors experienced. Digium is among the first Unified Communications vendors to release a softphone based on Apple iOS 10 CallKit. And best of all, the app is free!

In previous versions of iOS, users experienced some limitations and challenges with iOS softphone applications. For example,a softphone was considered just another application. If a cell phone call came in, your softphone application was immediately placed into the background and your softphone calls were placed on hold. Of course this was not ideal, as your softphone caller would have no indication as to why they were suddenly on hold. Likewise, if your iOS device was locked or the softphone was in the background, notifications did not always come through.

Major Update To The Digium Switchvox Softphone App With iOS 10 and CallKit, this all changes. Now, the Digium Switchvox Softphone app interacts with iOS 10, just like a regular phone call. Now, all calls utilize the same interface, allowing you to choose what happens when multiple calls occur simultaneously.

Calls to and from the softphone app are no longer interrupted by cell phone calls. Also, any incoming Switchvox call can be quickly answered even when the app is closed and your iPhone is locked.

What’s more, Switchvox Softphone 3.0 uses less battery life than any version of the past. Push technology enables better communication between the server and the app, conserving your data and battery use.

This is a revolutionary update for the Digium Switchvox Softphone app and it takes softphone usage from a nice-to-try feature to a must-have feature. Interact with your Switchvox calls with greater flexibility, call control, and confidence with Switchvox Softphone 3.0.

Small and medium sized businesses can get all of their Digium Switchvox needs from VoIP Supply.  Download the latest version of Switchvox Softphone today from the Apple Store.

We are excited to announce the release of Digium’s new line of colored screen phones. The newest line of Digium phones include the D60, D62 and D65. These Digium phones are designed for seamless integration for effortless setup with Switchvox and Asterisk.

The new phones increase workplace efficiency with built-in applications such as voicemail, call log, contacts, phone status, user presence, parking and queue metrics. Continue reading

digium-switchvox-6

Digium pedals forward with Switchvox 6.3 release

Switchvox 6.3 is the most recent update to their Unified Communications platform. Here are some of the changes and updates to help your system run smoother.

Multicast for Digium Phones

There is now the ability to manage prioritized multicast addresses, and set up Digium phones to listen to those addresses.

“Multicast transmissions can be handled separately from Switchvox; Digium Phones will listen for those transmissions. Or, you can use a Switchvox SIP extension with a separate third-party multicast device as that extension’s end-point. In that scenario, a Switchvox user can dial that extension to speak and transmit audio to the appropriate phones.”

Multiple Parking Lots

Switchvox admins have the ability to create more than one call parking extension and also name them. You can access your settings to adjust how long the call should be parked for and then where it is sent to after that time period.

Name this Switchvox

When handling multiple on-site Switchvox systems you now have the ability to name each system. You can access this feature by going to Tools > IP Configuration > Advanced Options. The name will be displayed under the Welcome dropdown.

digium-swtichvox-complete-lineup-of-voip-hardware

Particular issues/bugs that have been resolved

Firmware for Polycom has been updated for Switchvox Phone Feature Packs.

When using the Salesforce.com plugin caller ID information will be saved and not lost when the call is ended.

The Swichboard Layouts features has an increased maximum-character limit which allows layouts with a large number of contacts within tags widgets and contacts.

The silence at the end of voicemails is no longer automatically deleted. You can adjust this by going to Tools > Voicemail settings.

The audio on multimedia chat using screen sharing has been improved.

If you’re interested in updating your system please contact our solution specialists at 1-800-398-8647 or voipexperts@voipsupply.com.

We are proud to announce we are the recipients of Digium’s 2016 Pinnacle Partner Award for Direct Marketing Partner of the Year.

digium logo“This is the 4th time that we have been the recipient of this award and we couldn’t be happier,” said Ben Sayers, Founder and CEO of VoIP Supply. “We are honored to be recognized for our partnership with Digium and will continue our commitment to offer our customers value-added Digium solutions.”
These awards are presented to outstanding distributors, resellers, agents (US) and direct marketing partners in North America, Europe, Middle East, Africa, Asia Pacific, Australia/ New Zealand, and Latin America. They are presented annually to Digium’s leading partners who have excelled in developing and growing their partnership with Digium and driving customer success for either premise solutions or cloud-based Switchvox Business Communications Solutions or Asterisk Custom Communications Solutions.

As a Digium partner, we are certified to sell Digium’s Unified Communications (UC) and VoIP solutions, IP phones, gateways, telephony cards, Asterisk® support, and Switchvox appliances.

 

About Digium

Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software.

Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium’s Unified Communications solution to power a broad family of products for small, medium and large businesses.

The company’s product line includes a wide range of telephony hardware and software to enable resellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions. At Digium, we are changing the way businesses communicate.