After a long wait time, the headset you ordered has finally arrived. You can’t wait to open the box and try it with your VoIP phone but only find that it doesn’t work with your phone!

Urgh…..how frustrating.  Luckily, your apprehension has been heard!

 

a-guide-to-voip-headset-and-phone-compatibility-2The VoIP Supply team has created a comprehensive VoIP Phone & Headset Compatibility Guide to lead you to your right solutions within seconds. This guide covers top brands of VoIP phones and headsets including Grandstream, Cisco, Polycom, Sangoma, Yealink, Snom, Mitel, Digium, Jabra, Plantronics, Sennheiser, and VXi. Best of all, it’s FREE to download! Check it out today.

  • Learn the compatibility of IP phones and headsets
  • Explore ways of connectivity between IP phones and headsets
  • Learn product options for VoIP phones and headsets
  • Gain valuable insights to make the right purchase decision!

Fill out the form below to download:



school-picFrederick Bird Primary School is a larger-than-average primary school opened in 1905 in the inner city community of Coventry, UK, serving over 720 pupils from diverse cultural backgrounds. In order to keep up with several infrastructure rebuilds and extensions over the years, Frederick Bird has been relentlessly maintaining and updating their learning environment to provide the best education and welfare to each and every child in the school.

The Challenge

Frederick Bird’s old phone system had a long history and was outdated. It became expensive to maintain and difficult to make any changes to the system (e.g. move an extension). The running costs of the old system were high with multiple ISDN line rentals and ISDN call charges and upgrading the old phone system was not cost effective. Therefore, the school determined that they needed a new system that was not only more cost effective, but also easier to administer and deploy. To accommodate the newly built extension, the Frederick Bird School needed to modernize their phone system.

The Solution

Digium The Asterisk Company LogoAfter extensive research by Danny O’Grady of Coventry City Council and Micheal Cross, IT Manager of Frederick Bird Primary School, the Digium Switchvox system was selected as providing the best value given its rich functionality. Frederick Bird chose Digium IP phones for easy deployment with existing CAT5 infrastructure. They deployed D70s for the front-office staff and D40s for the rest of the school.

“Having the ability to join the front-office pool (as an agent) simply by pressing one button”, said Tara Taylor, Business Manager, “was particularly useful, especially during school holidays when front office staff is on leave.”

case-study-digium

The Results

Following the rollout of the new system and initial training of front office staff by Daconi, new features have slowly been introduced. The useful functions of the new system that the school staff already benefits from include voicemail-to-text, incoming faxes are automatically emailed to staff, customizable address books/ handsets, and more.

Looking at the bigger picture, Frederick Bird School has saved the operating costs by replacing three ISDN2 rentals with one broadband rental, retaining the PSTN line for the broadband, fax, and as a voice backup. Office space was also saved by using Switchvox to terminate fax calls instead of dedicated fax equipment. Savings on call charges were also made by using an independent SIP provider.

Extending the use of the free Softphone apps for iPhone and Android phones and making use of Switchvox’s messaging capabilities to enhance communication, are the next possible steps that Frederick Bird is planning in the near future.

Download the Case Study Here

Digium Switchvox LogoWith Switchvox, it’s more than just the call, it’s about solving all your business challenges with a comprehensive UC solution. Now, Digium’s Switchvox applications are extending the power of Switchvox even further!

You don’t need to be a developer to enjoy the benefits of application integration. Plus, all the applications are FREE. Switchvox applications create a seamless, efficient communications solution for every business. Try them all today!

#1 Switchvox Softphone app for Android and iOS

Your employees can now use their mobile devices for advanced communications, enjoying the flexibility they need to work anywhere. Check out some of the enterprise-class UC features:

  • Send and receive calls, just like you’re at your desk
  • Keep your private number private; callers see only your desk phone number
  • Make extension-to-extension calls
  • Advanced Call Control – Such as 3-way calling, transfer, hold, and more
  • Real-time Status/ User Presence
  • Connect over WiFi, 4G or LTE

Learn More

#2 Switchvox for Salesforce

Take advantage of the Salesforce and Switchvox integration that allows you to be more efficient right from within the Salesforce interface. Users can click-to-dial within records, display matching records during incoming calls, log calls directly, and easily update their Switchvox status – all without leaving Salesforce. Check out the video below!

Learn More

#3 Switchvox for Outlook

If you are an outlook user, you can now connect with your Outlook contacts easily. Dial a phone number from within Outlook and receive a desktop notification for incoming calls that includes the caller’s contact information, allowing you to personalize your greeting to match your contact and build relationships that last.

Learn More

#4 Switchvox Dial for Chrome and Firefox

Want to call a number on a website without manually enter the number into your phone? Not a problem. With this application you can dial any phone number directly from their browser with the click of a button, creating more efficient workflows. Switchvox Dial works on any web page and with all popular web applications (ex: Gmail, LinkIn, Outlook/Office365). Also enjoy the following features:

Automatically Find and Highlight all phone numbers in the current web page

  • Dial any phone number with three simple steps, select the phone number, right-click and choose dial
  • Simple redial, even if you’ve already left the web page
  • Dial your Switchvox contacts without opening the Switchboard

Learn More

Are you using any of the Digium’s Switchvox applications? Which one do you find most useful?

digium-d80Recently, Digium’s D80 IP Phone received the 2017 Unified Communications Product of the Year Award.

The D80 IP phone is an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. It features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications.

Digium is proud to be honored and dedicated to continuously moving forward with innovative, easy-to-use and affordable devices.

“The award honors the best, most innovative unified communications products and solutions released in the last twelve months.” as judged by the editors of TMC’s INTERNET TELEPHONY magazine.

Take a look at the D80 IP phones today and learn what great features it has to offer!

As a proud partner of Digium, we would like to congratulate them on this award!

Digium kicked off the opening of ITEXPO with the release of the D80 IP Phone, an HD touchscreen desk phone for businesses who are looking for a high-quality phone at an affordable price. Yes, you heard it right, the words quality and affordable in the same sentence isn’t that amazing!

digium-d80-touchscreen-ip-phoneThe D80 features a 7-inch HD display with multi-point capacitive touchscreen, 100 rapid dial/busy lamp field (BLF) entries, dual 10/100/1000 Mbps Gigabit network ports and advanced touch-optimized applications. This model is perfect for users who want an easy-to-use interface with the highest level of quality.

Digium phones support plug-and-play provisioning. Simply plug the phones in, automatically discover your Asterisk or Switchvox server, select the user, and start talking!

Features

  • 7-inch, High Definition (HD), 800 x 1280 pixel backlit color LCD display
  • Multi-Point capacitive touch-screen display
  • 1-line appearance
  • 20 on-screen Rapid Dial / BLF keys, scrollable to 100
  • Feature and context-sensitive functions
  • Headset, speaker and mute functions
  • 2-color LED Message Waiting Indicator
  • Volume control
  • 2P2C handset jack
  • Electronic Hookswitch port
  • Wireless Headset support (coming soon)
  • 2 switched 10/100/1000Mbps Ethernet ports
  • 802.3at/af Power over Ethernet
  • 5-volt DC power port

The D80 IP Phone comes with a one year warranty and the minimum software requirements are Switchvox 6.3.5 and DPMA 3.4. The D80 touchscreen IP phone will be available beginning in March 2017, for $329 USD.

Another one bites the dust.

It wasn’t that long ago that we discovered Elastix had gone the way of the dodo and left us scratching our heads. Now, Avaya files for chapter 11 bankruptcy protection. What is this world coming to?

Digium Switchvox LogoIf you’ve ever had a job in a sizeable building (especially as I.T.), you’ve probably seen some sort of Avaya equipment hanging around somewhere. They (Avaya) quickly became a household name, of sorts, in the early 2000’s and was the product of both Lucent Technologies, and AT&T. In the early years, Avaya was known for being innovative, and a front runner in the unified communications market space. As the years rolled on, the open standard SIP protocol became more prominent and began taking possession of market share slowly but surely. Companies like Avaya stuck with proprietary signaling, for the most part, and although it remained a serviceable enterprise-grade telephony solution it started losing it’s grip to the likes of platforms like Asterisk, and Freeswitch, which were built around the SIP protocol.

SIP allowed traditional telephony, and eventually, VoIP to be exponentially more affordable, drastically reducing things like ROI, and TCO. Phone systems also became smaller, and no longer occupied entire rooms. The glory days of big, loud, obtrusive PBX’s have certainly faded in favor of small rack mounted, or even shelf “mounted” appliances. Of course, you now have the option of virtualizing platforms like Asterisk, and all of its offspring.

Speaking of Asterisk’s offspring, Digium is now offering a promotion for current Avaya and Nortel customers looking to make a change. If you own one of these systems and it’s showing its age, now might be the time to consider a change and obtain special pricing when you purchase a Digium system from VoIP Supply. Don’t get left out in the cold when you need support from Avaya.

Similarly to Avaya, Digium was born in the early 2000’s, and was founded by a man named Mark Spencer. Digium competed directly with companies like Cisco, Avaya, and Nortel and quickly became a disruptive force. Unlike proprietary vendors, Digium will never lock you into a specific network equipment vendor which means you are free to choose a solution that fits your needs and budget. You can easily upgrade your phone system without a total “rip and replace”. At VoIP Supply, you’ll find everything you need to design a custom VoIP solution.

So, why Digium? Well, Digium has a system called Switchvox, which is one of my favorites. It’s one of my favorites for a few key reasons. Whether you are an IT admin or an everyday user, the interface is amazing, and literally spelled out for those who are not quite savvy when it comes to VoIP. Everything is well thought out, and settings/options are in places you’d expect them to be. Switchvox, also has a fantastic call center solution that’s included in the system. Switchvox’s Switchboard allows users to monitor and interact with call Queues, and active calls on your phone via a web-based interface. You can also chat with your co-workers, utilize click and drag call handling, change your presence status (Busy, DND, Out to Lunch..), see who is parked, initiate a monitor/shisper/barge, and even see a map of where a phone call is coming from.

Call center solutions that have a similar feature sets are few and far between, and among them, I would consider Switchvox the most feature rich and cost effective. The best part is with Switchvox, all features are included at one low price. You don’t have to worry about a complicated or expensive feature licensing model. Switchvox saves money and decreases the complexity of your phone system because you get so many products in one. You don’t need extra servers for third-party solutions for voicemail, mobility, conferencing, call recording, etc. Switchvox deployment options are flexible to meet the changing needs of your business. It’s the same great feature-rich software regardless of whether you choose a premise based appliance, virtual or cloud platform.

If it’s time to start looking at a new phone system, whether or not you are a prior Avaya customer, you should take a good look at Digium’s Switchvox. To have any questions answered, or if you just want more information, be sure to give VoIP Supply a call.

Image result for itexpo 2017Are you a Digium, Asterisk and Switchvox fan? Get your ITEXPO tickets before it’s too late! Digium’s next big thing is coming!

Digium is going to announce their new product release at ITEXPO 2017 at Asterisk World Pavilion on February 8, 2017 in Ft. Lauderdale FL. VoIP Supply will be there for the reveal and provide all the information you need at the moment it is released. We will also have real-time updates on our social media, so be sure to follow us!

That’s not all. We have a FREE ExpoPlus Pass for you! This free ticket will include Keynotes, general sessions, free workshops, networking receptions and unlimited Exhibit Hall access. Does not include access to conference sessions or meals. Register now!

Can’t wait to see the big release? Here’s a quick glimpse! See you at ITEXPO 2017.

Here is a deal you can’t miss out on! When you sign up for a 3-Year service contract with Switchvox Cloud you’ll get a FREE D60 IP Phone!

Each new seat gets a free D60 and any new seat added to an existing contract that upgrades to a 3-year contract also gets a free D60!

d60d60-left

Digium’s D60 is a 2-line IP Phone that supports Power over Ethernet (PoE) and best of all it offers a beautiful 4.3 inch color LCD display. Competitors can’t beat that!

How can you take advantage of this offer? Each new seat in a 3-year contract of Digium Switchvox Cloud service will receive a free Digium D60 phone.

  • Available on ALL new 3-year unlimited service contracts. Not available on new month-to-month or 1-year contracts.

  • Available for existing customers adding new seats (requires upgrade of existing month-to-month or 1-year contracts to a 3-year contract with new seats.)

  • Only available on the Switchvox Cloud unlimited service (excludes metered).

  • Customers will be allowed to keep the phones upon completion of the 3-year contract terms. However, customers will be required to return rental phones if they terminate the contract before the 3-year term is met, and pay a prorated fee for the unused term based on phone MSRP.

Call us now at 1-800-398-VoIP to take advantage of this limited time offer.

This offer will only be available until March 31st, 2017.

Digium Switchvox LogoReplace and Save! Replace an Avaya or Nortel system with Digium’s award-winning Switchvox UC solution and put significantly more profit in your pocket.

Who: All Select, Registered, DMR and Service Provider partners in the US, United Kingdom, France, Canada, Australia, New Zealand, LATAM, Caribbean, India, South Africa and the Middle East.

What: Receive an additional 10% off the US MSRP for selected Switchvox appliances or Switchvox software downloads when sold to replace an Avaya or Nortel system.

When: Offer valid on qualified products from VoIP Supply between January 1 – March 31, 2017.

How: All you have to do is call in to VoIP Supply and request the Avaya/Nortel Replacement Promotion and you will receive your additional discount instantly!!

Get all of the details here! Call 1-800-398-8647 to speak to a VoIP Supply solutions specialist and to order now.

Major Update To The Digium Switchvox Softphone App Digium has big news and gift to everyone just in time for the holidays.  Available for immediate download is the new Switchvox Softphone app, version 3.0. What makes this version such big news? It’s all about CallKit, a new feature in Apple iOS 10 that resolves the limitations in previous iOS versions that all softphone vendors experienced. Digium is among the first Unified Communications vendors to release a softphone based on Apple iOS 10 CallKit. And best of all, the app is free!

In previous versions of iOS, users experienced some limitations and challenges with iOS softphone applications. For example,a softphone was considered just another application. If a cell phone call came in, your softphone application was immediately placed into the background and your softphone calls were placed on hold. Of course this was not ideal, as your softphone caller would have no indication as to why they were suddenly on hold. Likewise, if your iOS device was locked or the softphone was in the background, notifications did not always come through.

Major Update To The Digium Switchvox Softphone App With iOS 10 and CallKit, this all changes. Now, the Digium Switchvox Softphone app interacts with iOS 10, just like a regular phone call. Now, all calls utilize the same interface, allowing you to choose what happens when multiple calls occur simultaneously.

Calls to and from the softphone app are no longer interrupted by cell phone calls. Also, any incoming Switchvox call can be quickly answered even when the app is closed and your iPhone is locked.

What’s more, Switchvox Softphone 3.0 uses less battery life than any version of the past. Push technology enables better communication between the server and the app, conserving your data and battery use.

This is a revolutionary update for the Digium Switchvox Softphone app and it takes softphone usage from a nice-to-try feature to a must-have feature. Interact with your Switchvox calls with greater flexibility, call control, and confidence with Switchvox Softphone 3.0.

Small and medium sized businesses can get all of their Digium Switchvox needs from VoIP Supply.  Download the latest version of Switchvox Softphone today from the Apple Store.