Grandstream PBX UCM6102 Shows Account is not Registered. What Can I do?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Jabra UC Voice 550 MS: How to Increase the Speaking Volume? Today, we have more new real questions and answers from VoIP users just like you.

Grandstream PBX UCM6102 Shows Account is not Registered. What Can I do?

Q: I am using a Grandstream PBX (UCM6102 in the demo kit) for the first time. My phone is showing up under zero config but I get “Account is not registered”. What am I overlooking?

A: You must create the extension first and then assign the extension in Zero config by clicking on the edit (“pencil icon”) and then drop down to the Account, you will see the extension there and this will associate with the IP address of the phone. Click on the “update icon” and this will send a NOTIFY to the phone to SIP register the phone.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.