How Can I Pick Up Another Phone to Talk to the Same Call-In?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Can I Use WiFi Phones With Grandstream UCM?. Today, we have more new real questions and answers from VoIP users just like you.

HOW CAN I PICK UP ANOTHER PHONE TO TALK TO THE SAME CALL IN?

Q: I have bought a Grandstream GXW4216 and set up all the lines in my house with it as the gateway for my modern with VOIPO service. My question is, when we answer on one phone we can not pick up another phone to talk to the same call in. What do I need to change the configuration? Or is this possible? I do not need the feature of others calling in or calling out on the same system.

A: FXS ports in gateways are treated as separate call paths. Barging on another call is typically a function of the phone system or service. You can also splice 2 phone together on the same FXS port to achieve what you’re looking for.

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