Recently, our team has been getting many VoIP headset questions regarding firmware updates, the noise-cancelling features, and more other audio issues. Today we are going to share with you one of the frequently asked questions: How to update Poly Voyager headset firmware. Let’s get started:
Plantronics Hub enables users to update the firmware on their Plantronics Voyager Legend headset. First, you need to download and install the software:
Now it’s time to update your Poly headset!
That’s it! Have you successfully updated your VoIP headset? Follow our Q&A blog posts to learn more about frequently asked VoIP questions and answers.
If you have more questions, contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here: https://www.voipsupply.com/getsupport
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View Comments
I have followed these instructions, but I get a failed to connect to server when checking fo update in the hub. 1-10-2021
Hi Tom,
Thank you for contacting us. If you are having issues, please submit a ticket here https://www.voipsupply.com/getsupport Our team will get back to you as soon as possible. Thank you.
Evy
Everything connects and appears that it will work, but after a few minutes of attempting to update (stuck at 0%), I get an error that says the file is the incorrect one for this device. There is no option to select the file it downloads. How do I fix this?
Hello,
I would recommend you put in a ticket with our team to solve the problem. You can create a tech support ticket here: https://www.voipsupply.com/getsupport
Thank you,
Evy
Is there anyway to use my PLT Focus on Linux with Chromium or Chrome? It doesn't recognize the microphone, only the BT600. Thx for your time.
Hi David,
Yes you can! Please see some instruction here: https://support.google.com/chrome/answer/2693767?hl=en&co=GENIE.Platform%3DDesktop
Let us know if you need more assistance.
Thank you,
Evy
Thank you so much! I was able to update my firmware, it was never updated since I got it years ago, hopefully this will solve the disconnection issues I've been having.
You're welcome! Let us know if you need anything else!
Thank you,
Evy