How do I update the firmware on my Plantronics Voyager headset?

April 29, 2020 by Ying-Hui Chen

Recently, our team has been getting many VoIP headset questions regarding firmware updates, the noise-cancelling features, and more other audio issues. Today we are going to share with you one of the frequently asked questions: How to update Poly Voyager headset firmware. Let’s get started:

How to update Poly’s Voyager headset firmware

Plantronics Hub enables users to update the firmware on their Plantronics Voyager Legend headset. First, you need to download and install the software:

  1. Go to
  2. Choose Voyager Legend >Get Started > Start> Download.
  3. From there you will follow the instructions for downloading and installing the application.

Now it’s time to update your Poly headset!

  1. Connect your headset via the USB charging cable
  2. On this page:, choose Voyager LegendGet StartedContinue> Continue 
  3. Here you can personalize your preferred settings
  4. Click Update Your HeadsetUpdate
  5. When prompted, disconnect your headset from the PC

That’s it! Have you successfully updated your VoIP headset? Follow our Q&A blog posts to learn more about frequently asked VoIP questions and answers.

If you have more questions, contact our VoIP experts at 1-800-398-8647 or submit a technical support ticket here:


  • Tom Miller

    I have followed these instructions, but I get a failed to connect to server when checking fo update in the hub. 1-10-2021

  • Borq

    Everything connects and appears that it will work, but after a few minutes of attempting to update (stuck at 0%), I get an error that says the file is the incorrect one for this device. There is no option to select the file it downloads. How do I fix this?

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