How to Perform a Factory Reset on OBi302 VoIP Adapter

Poly OBi302 is a quality, 2 port Analog Telephone Adapter (ATA) that allows users to use their existing analog phones or fax machines to make calls using the internet.

We receive questions about the OBi302 Adapter frequently and would like to share the questions and answers with all of you who may need them. Today’s we are going to show you how to factory reset your OBi302 ATA:

How to Factory Reset Poly’s Obi302 ATA

Power on the OBi device.
Locate the Factory Reset button access hole on the bottom of the OBi device. It is a circular hole (a little larger than the others) just above and to the left of the Model ID on the product label.
Using a paper clip or similar instrument, depress the button inside the hole for 15 seconds.
The Power LED ashes red. Release the button and the OBi device is now reset to factory defaults. Note: A service provider may restrict some

Download our Poly OBi302 configuration guide here to learn more!

Visit our product page to learn more about the Poly OBi302 VoIP Adapter!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

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View Comments

apollo says:

November 4, 2022 at 4:17 PM

i did the factory reset couple times, it still shows offline after numerous reboots.
Is there way to use that usb?
- Ying-Hui Chen says:
  
  November 4, 2022 at 4:27 PM
  
  Hi!
  
  Did you install the adapter correctly? Here is an installation guide for your reference: https://app.hubspot.com/documents/464097/view/90542866?accessId=17deb6
  
  Thank you,
  Evy