Categories: Small Business VoIP

Sangoma Cloud 9 SIPStation Webinar Q&A

We had a lot of interactions during our Cloud 9 SIPStation webinar today! We’d like to share the questions and answers with all of you. Whether you attended the webinar or not, you may find this useful!

And don’t forget to register for our next Cloud 9 webinar: FAXStaion! Click here to reserve your seat today!

Question 1: How does Sangoma define a Call Path?

Answer: Each purchased High Volume Voice Trunk will provide you the ability to make one simultaneous call into or out of your system. If you require multiple simultaneous calls, then you will need multiple trunks. You do not need a trunk for every DID. The exceptions to this are as follows:

  1.      Since Toll Free inbound calls are charged on a per-minute basis, they do not count as a concurrent call for your trunks. For example, if you have two trunks with us and have five inbound calls on your Toll Free number at the same time, you are still not using any of your High Volume Voice trunks, so you can still make or receive two normal calls.
  2.      If you have bursting enabled, you can optionally choose to pay a per-minute charge to burst beyond your call paths for both inbound and outbound calling. This lets you make and receive more simultaneous calls than your purchased trunks will support.

Question 2: Is VGA the only way to see the local monitor?

Answer: It depends on the configuration of your hardware. Since there are various configurations that you may have I am unable to provide a definitive answer to this.

Question 3: Will SIP Station work with any PBX?

Answer: It is specifically designed for FreePBX/PBXact systems, but will work with any Asterisk based system.

It will also work with other phone systems, but we are unable to help or assist with setting the service up on those systems.

Question 4: How many data centers do you have?

Answer: We have 2 data centers (one in Milwaukee and one in Phoenix). We also have multiple providers going into each one for further resiliency.

More Questions? Contact Brian Hyrek at bhyrek@voipsupply.com or 716-531-4318!

Ying-Hui Chen

Ying-Hui ( Evy), has been working at VoIP Supply since November 2015. She is currently working in the Marketing Department helping with market research, SEO analysis/ tracking, email marketing and blogs. Connect with her on LinkedIn.

Share
Published by
Ying-Hui Chen
Tags: Q&A

Recent Posts

Combined Strength: UC Solutions for Easy Selling | Webinar May 2025

https://youtu.be/hDzakM8YGGI Knowing about UC Solutions and how to sell them can lead to added success…

1 week ago

Did You Know: Emergency Communication with VoIP Is Revolutionizing Public Safety?

Did you know the first 9-1-1 call dates back to 1968 in Alabama? AT&T introduced…

2 weeks ago

Watch Now: 2025 May VoIP News Update

https://youtu.be/ibAll_fVU4g?si=9O6QVec9cL6YjtDE Your May VoIP News Update is here! In this month's episode, we cover a…

2 weeks ago

Fanvil V62W Wi-Fi IP Phone Product Feature Video and How to Register with Sangoma PBXact

https://youtu.be/KrdtAr7TDHI?si=Te6zARkJkDZKoW9R If you haven't seen the Fanvil V62W Wi-Fi IP Phone, you may want to…

3 weeks ago

Did You Know: You Can Custom Design Your Ideal Meeting Space With New Tools?

You want to optimize your meeting space or conference room to ensure every remote or…

1 month ago

How to Create and Submit an RMA 2025

https://youtu.be/58HX8VIljrY?si=v4-BBtOhIiDujgch In the fast-paced world of Telecommunications, things can happen, and sometimes those things require…

1 month ago