Sangoma Cloud 9 SIPStation Webinar Q&A

March 6, 2018 by Ying-Hui Chen

We had a lot of interactions during our Cloud 9 SIPStation webinar today! We’d like to share the questions and answers with all of you. Whether you attended the webinar or not, you may find this useful!


And don’t forget to register for our next Cloud 9 webinar: FAXStaion! Click here to reserve your seat today!

Question 1: How does Sangoma define a Call Path?

Answer: Each purchased High Volume Voice Trunk will provide you the ability to make one simultaneous call into or out of your system. If you require multiple simultaneous calls, then you will need multiple trunks. You do not need a trunk for every DID. The exceptions to this are as follows:

  1.      Since Toll Free inbound calls are charged on a per-minute basis, they do not count as a concurrent call for your trunks. For example, if you have two trunks with us and have five inbound calls on your Toll Free number at the same time, you are still not using any of your High Volume Voice trunks, so you can still make or receive two normal calls.
  2.      If you have bursting enabled, you can optionally choose to pay a per-minute charge to burst beyond your call paths for both inbound and outbound calling. This lets you make and receive more simultaneous calls than your purchased trunks will support.

Question 2: Is VGA the only way to see the local monitor?

Answer: It depends on the configuration of your hardware. Since there are various configurations that you may have I am unable to provide a definitive answer to this.

Question 3: Will SIP Station work with any PBX?

Answer: It is specifically designed for FreePBX/PBXact systems, but will work with any Asterisk based system.

It will also work with other phone systems, but we are unable to help or assist with setting the service up on those systems.

Question 4: How many data centers do you have?

Answer: We have 2 data centers (one in Milwaukee and one in Phoenix). We also have multiple providers going into each one for further resiliency.

More Questions? Contact Brian Hyrek at [email protected] or 716-531-4318!

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