VoIP SMS Text Messaging – A convenient way to communicate

You may have noticed that almost everyone is texting around you, or, not surprisingly, maybe yourself is also one of the heavy text message users like me.

83% of American adults own mobile phones and three-quarters of them (73%) send and receive text messages. – According to PewResearch Center‘s research.

Why do so many people love SMS text messaging? Quick answer – it’s simple, clear and fast. Text messaging is a way to communicate privately and precisely. Compared to talking in person, it’s a better way to communicate without being heard by others around you.

One time I had to contact an online bookstore to ask if they had the book I needed. I was in a quiet library so I had to rush out to make the call. Unfortunately, the person who answered the phone had me wait out in the cold for 20 minutes and came back with a 2-second disappointing answer: “No, we don’t have it”. I was frustrated and gave up my book search for a while.

Luckily things are different now. With a lot of businesses offering instant messaging customer service, I can contact them anytime and work on other things while waiting for the answers. Communication is easier than ever.

Giving customers a convenient way to communicate is how a business stands out among their competitors.

VoIP is your best way to give your customers a preferred way to communicate. VoIP service not only provides you instant messaging, chat and SMS tools but also integrates them all together in one place for easy management. You are able to message customers, your co-workers or employees right from  your own desktop computer.

Even better, VoIP service also offers voicemail to text features, which transfers your voicemails into a transcription for you to read whenever it’s convenient. You can simply save the important information in a text format for future reference.

A quality customer service and efficient work environment start with VoIP service. Do you prefer SMS text messaging? What are  your reasons? Share with us!