Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Mom’s calling Q&A series, we have discussed: Yealink T48G setting up for use with Skype for Business Account. Today, we have more new real questions and answers from VoIP users just like you.
Q: I have a VVX410 phone that was working then all of a sudden lost registration. No changes made in web configuration will take in the actual phone. Initially the phone was on UC software 5.4.0.5841 but upgraded to latest version to see if that would make the difference. Nothing worked and not sure if phone is malfunctioning and needs to be replaced. What can I do?
A: There are a couple ways you can try to fix this by yourself before you request a replacement. First try a factory reset if you haven’t already and re-provision. There might be a corrupt configuration. Then try deleting and re-creating the phone’s configuration. You may also try a manual provision via the phone’s Web GUI.
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.
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