Customer Service FAQ: How Do I Create an RMA

Here at VoIP Supply, we know how important our customers are to the success of our business. That is why we ensure the best possible customer experience that we can deliver.

One of the things that can be a bit difficult to understand is the Return Merchandise Authorization (RMA) process, in fact, it is one of the things we get asked the most when it comes to returns.

Since there are so many of you inquiring about the RMA process, and because it’s important, we decided to put this video together for you! Just follow these quick and easy steps and you will be on your way to creating an RMA in no time!

Note: A return merchandise authorization (RMA) is a part of the process of returning a product in order to receive a refund, replacement, or repair during the product’s warranty period. – from Google.

For more frequently asked questions click here! 

Steve Lopian

Steve has been working for VoIP Supply since October 2014. He is currently working in the Marketing Department as the company's Videographer & Social Media Coordinator. Steve also runs VoIP Supply's YouTube Channel. Connect with him on Linkedin, Twitter and subscribe to our YouTube Channel for weekly videos.

Share
Published by
Steve Lopian
Tags: Q&A

Recent Posts

Did You Know: You Can Custom Design Your Ideal Meeting Space With New Tools?

You want to optimize your meeting space or conference room to ensure every remote or…

2 weeks ago

How to Create and Submit an RMA 2025

https://youtu.be/58HX8VIljrY?si=v4-BBtOhIiDujgch In the fast-paced world of Telecommunications, things can happen, and sometimes those things require…

3 weeks ago

How To: Maximize VoIP Phone Features for Better Team Communication

In an office setting, there will most likely be a professional business phone on your…

3 weeks ago

Watch Now: 2025 April VoIP News Update

https://youtu.be/WsVpLUdxYuQ?si=g7Arw3u20MWfKq8q We're back with more VoIP News for April 2025! In this month's episode, we'll…

4 weeks ago

How To: How to Expand Your VoIP System with Gateways and Adapters

Growing pains don’t only happen to people, they happen to businesses too! It’s fantastic that…

1 month ago

Did You Know: Your Network Infrastructure Has to be Ready for New or Upgraded IP Paging

When looking into new or upgraded IP paging equipment, many people don’t realize that you…

1 month ago