Soundpoint IP 560 failed to negotiate 1GB with my Cisco Meraki switch

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Soundpoint IP 560 failed to negotiate 1GB with my Cisco Meraki switch

Q: I purchased a Soundpoint IP 560 refurb from you about a year ago. Since I started using it, it’s intermittently failed to negotiate 1GB with my (Cisco Meraki) switch. Now, it always fails. I tested my cable (tests fine) and swapped for another cable, didn’t make any difference – seems to be the phone.

As a workaround, I forced the switch port to 1GB rather than auto-negotiate, which seems to work. I would prefer not to have a one-off custom setting on this switch port. Is this something firmware might fix? Or could it be a bad phone?

A: I would recommend upgrading the firmware to the latest first and then test.

Here is the link to upgrade your firmware to your Polycom Soundpoint IP560:

http://support.polycom.com/content/support/North_America/USA/en/support/voice/soundpoint_ip/soundpoint_ip560.html

Check which firmwares are supported for your phone here: 

http://downloads.polycom.com/voice/voip/sip_sw_releases_matrix.html

Here’s a list of available firmwares: http://voipt2.polycom.com/

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