VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

How to Remove the Faceplate on a Sangoma A101DE Card

Q: We have a Sangoma A101DE PRI card. I need to replace the faceplate with the low profile face plate.

Is there a manual or a guide on how this face plate is changed out?

A: Unfortunately there is not a guide to remove or replace the faceplate.

If you don’t have …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Does the Plantronics HW521N have a conversion kit?

Q: My company has approved the purchase of the Plantronics HW251N but they won’t approve the “Bluetooth” style.

I was wondering if this headset comes apart (so to speak) and if you offered a conversion kit? I don’t know if I am going to like that band going across my head for 8 hours a day.

A: The Plantronics HW251N is a single …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Can I use Invoxia NVX phone as a WebRTC phone

Q: Can an Invoxia NVX phone be used as a “WebRTC phone”? Will the browser recognize the handset as audio mic/speaker?

A: The handset itself can be used as a USB audio device if you plug it directly into a PC for use with a softphone. See the Michael Graves review here where he does that successfully.

But unfortunately the answer to that question …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Elastix miniUCS and Grandstream GXP2130 different internal extensions and BLF

Q: I recently installed an Elastix miniUCS with Grandstream GXP2130 phones in a law firm and they requested a few features. They were hoping to have a different ring tone for internal extensions when calling as well as being able to “see” which line was in use on the phones?

A: You can customize the ringtone by creating rules for those internal extensions.…

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Polycom IP 331 qa

Q: We have Polycom IP 331 VoIP Phones and some of our users are saying that the ringer is too low. They have the volume cranked all the way up but the volume is still not loud enough. Is there any way to boost the volume or is there a loud ringer that can be purchased for these phones.

A: There is a …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Microsoft Lync Server Needs Skype for

Q: We need to confirm that the latest UC firmware 5.4.0 from Polycom will support Skype for Business server 2015.

A: The quick answer is no.

Firmware version 5.4.0 has a bug and should not be installed.

UC version 5.3.1 will support Skype for Business (this version was released after 5.4.0) and Polycom lists firmware 5.3.0.12074 as the “Version Tested”, so this and …

There’s a long list of stadiums, arenas, convention centers, theatres, and recreational centers in the United States, Canada, United Kingdom, and Germany that use Ruckus Wireless for their public Wi-Fi systems.

The video above shows the success that Major League Baseball’s Los Angeles Angels have had using Ruckus to enhance their fan’s gameday experience.

The Challenge

Use Wi-Fi to increase operational efficiencies throughout a stadium that holds 45,574 people.

The Solution

  • 200 Ruckus ZoneFlex narrow beam and ZoneFlex sectorized beam outdoor access points
  • Over 100 high-capacity three stream Ruckus ZoneFlex indoor access points
  • Ruckus SmartCell Gateway (SCG) 200 to manage access points

The Result

Free Wi-Fi access is not only helping to attract and retain fans, but the stadium is also using it for mobile …

Sangoma has been offering free online technical training courses to introduce you to their line of Sangoma TDM interface cards.

The first session was a run-down of available options and how to choose the right telephony card while the second session dealt with how to install Asterisk with Sangoma.

Sangoma Training Session #3

The next, and final, training in this series is called, Get Superior Quality and Control – Performance Tune Your System.

  • System Design Considerations
  • Advanced Troubleshooting Techniques
  • Physical and Signaling Layer Issues
  • Q&A Period

Block out 90 minutes for this training and come prepared with your Sangoma questions as there will be a Q&A period at the end.

How, Where, When to Register

Click here to register for Session 3 of …

Sangoma, a leading provider of voice and data cards since 1984 for VoIP platforms like Asterisk and FreeSWITCH, is now offering free online technical training courses to introduce you to their line of Sangoma TDM interface cards.

What You’ll Learn at Sangoma TDM Training

Sangoma offers a wide range of telephony cards including digital voice cards, analog voice cards, wireless GSM cards, hybrid voice boards, and ISDN BRI voice cards.

The first of three training sessions will help you learn:

  • Which Sangoma card you should choose (Analog, BRI, PRI, E1, T1, J1, GSM) and the benefits for each type in your system.
  • Introduction to Sangoma’s WANPIPE Driver including:
    • Installation methods for Asterisk based systems
    • How to configure your Asterisk system with Sangoma
    • Hardware installation