grandstreamucmNote: This is part III of the three-part blog series. See part I & part II.

If you like what you’ve read so far, you are going to want to know which Grandstream UCM is right for you. You typically select the correct appliance based on  your concurrent call and analog requirement. The UCM 6260

You typically select the correct appliance based on  your concurrent call and analog requirement. The UCM 6260 will support up to 30 concurrent calls, and has 2 FXO analog ports. The 6204 supports 45 concurrent calls, and includes 2 FXO ports, and finally, the 6208 can handle 100 concurrent calls with 8 FXO ports. All models will include 2 FXS ports in addition to a T1 interface …

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Connect Multiple Agents to the Same Softphone. Today, we have more new real questions and answers from VoIP users just like you.

 

Polycom VVX410 Outbound Calls Suffer From a High Degree of Post Dial Delay

VVX 410Q: We ordered 5 new VVX 410 Phones. They all have the new MAC structure. We provisioned them for our client to an on-prem asterisk server plus 2 other hosted servers (asterisk and broadsoft). In all cases, the phones are …

sangoma-freepbxNote: This is part 4 of the 4-part Sangoma’s FreePBX Modules blog series. This blog series was co-written by Cody Blackley.

Previously we discussed Xact Dialer, Appointment Reminder, Parking Pro, Voicemail and Pin Set Pro. Today we will finish up our last part of Sangoma’s FreePBX Modules blog series by introducing VQ PlusConference Pro, High Availability Disaster Recovery and Class of Service. Let’s dive in.

VQ Plus

A virtual queue allows you to change the settings of a queue before a call is routed to the queue. This reduces the need for agents to log into multiple queues. For example, you could give VIP callers access to a VIP virtual queue that moves them to the front of the line in …

voip-sms-text-messaging-a-convenient-way-to-communicate

You may have noticed that almost everyone is texting around you, or, not surprisingly, maybe yourself is also one of the heavy text message users like me.

83% of American adults own mobile phones and three-quarters of them (73%) send and receive text messages. – According to PewResearch Center‘s research.

Why do so many people love SMS text messaging? Quick answer – it’s simple, clear and fast. Text messaging is a way to communicate privately and precisely. Compared to talking in person, it’s a better way to communicate without being heard by others around you.

instant-messagingOne time I had to contact an online bookstore to ask if they had the book I needed. I was in a quiet library so I had to rush …

sangoma-freepbxNote: This is part 3 of the 4-part Sangoma’s FreePBX Modules blog series. This blog series was co-written by Cody Blackley.

Last time, we talked about Paging Pro, VM Notify, Fax Pro, Call Recording and Q-Xact. Today we will look into more Sangoma’s FreePBX Modules including Xact Dialer, Appointment Reminder, Parking Pro, Voicemail and Pin Set Pro.

Xact Dialer

Make your outbound dialing easier and remove any room for dialing the wrong number. Simply create a campaign list and which extension you would like these calls sent to.

  • Upload CSV lists
  • Schedule call times
  • View service call thresholds
  • Complete reports on person/voicemail and duration
  • Route calls based on whether person or voicemail answered
  • Pause active campaigns

Appointment Reminder

With …

Top Western New York Private AMHERST, NY (December 1st, 2016) – VoIP Supply, North America’s leading Voice over Internet Protocol solutions provider, has been named to Buffalo’s Business First Top 100 Private Companies in Western New York list for 2016.

VoIP Supply Logo

Since that time, VoIP Supply has exploded with growth expanding its product offerings and services including introducing VoIP Supply’s CloudSpan Marketplace allowing the company to be a true VoIP one-stop shop and providing businesses of all sizes and residential customers everything you need for VoIP.

Benjamin Sayers VoIP Supply President and CEO “Our mission at VoIP Supply is to build a great company, with great people, doing great things. It is a tremendous honor to be named to the top 100 private companies in Western New York list and is a testament to the hard work …

Note: This is part II of a three-part blog series. See Part I here.

In the previous blog, you’ve learned why PoE, FXO and FXS matter to Grandstream UCM. Now let’s talk a little bit on Asterisk.

To be brief, Asterisk is a free open source telephony platform. What that means is that it can be used either by itself for no cost (install it on your own server, and you must manually edit config files), or can be built upon like a foundation by companies like Grandstream. Grandstream has added to Asterisk’s code and provided a graphical interface on the UCM series that makes deploying and managing a system a task that most people can accomplish easily. Granstream is not alone in using Asterisk …

I am what you might call a “phone geek”.grandstreamucm

I’ve developed, supported, and tinkered with just about every popular SIP (Session Initiation Protocol) based VoIP platform out there, and I’ve been in search of a system that every day IT Pro’s, business owners, and even homeowners can install and manage without any real training. I think the best systems are intuitive and un-restrictive. They should be feature-rich, and most of all, competitive in their price point.

I ran across the Grandstream UCM back in 2013, before I had an affiliation with VoIP Supply. I bought a UCM 6102 just because I thought it was interesting, and I was just starting to sink my teeth into the VoIP field. It was a small (similar in size …

Year-end Budget How To Use It Before You Lose It Maximizing monies left in your year-end budget is top of mind this time of year. The clock is winding down on capturing leftover funds and the opportunity to use it before you lose it!  But having some surplus savvy is what smart managers are looking to do.

VoIP Supply has smart surplus solutions that will help you to save while you spend. How businesses communicate with customers and how they communicate internally is the number one key to success. Enhance your business communication with VoIP solutions that range from corded IP phones, cordless IP phones, VoIP headsets, IP conference phones, video phones and more. Now through December 31, 2016 receive FREE shipping on any web orders over $499 using our …

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: UCM 6102: How Do I Keep all the Call Recordings?. Today, we have more new real questions and answers from VoIP users just like you.

 

How Do I Connect Multiple Agents to the Same Softphone?

Q: We currently use softphones but collectors must share headsets when verifying a payment. Is there a splitter or application you recommend that allows multiple agents to connect to the same softphone? we currently use Plantronics headphones with USB port. …