Do you have questions about VoIP?

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In the previous Mom’s calling Q&A series, we have discussed: Grandstream PBX UCM6102 Shows Account is not Registered. What Can I do? Today, we have more new real questions and answers from VoIP users just like you.

How Do I Reboot Grandstream GXP2130?

Q: Is there a way to reboot Grandstream GXP2130 without physically unplugging them? When we have a power outage, some of the phones don’t reconnect properly. The incoming and outgoing calls can no longer work. The phones need to be rebooted for the entire system to work.

A: You would have to reboot the switch then (hard reboot). On the phone display press the right arrow on the navigation pad where on the LCD display you will see the two dots “..” Then there should be an option to “Reboot”.

Stay Tuned

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at 866-582-8591

The VoIP industry continues to explode with growth globally and the results are big news updates from some of the top players in the Voice over Internet Protocol space.  VoIP Supply is North America’s leading VoIP solutions provider and brings you the latest news in VoIP!

VoIP Supply Marketing Supervisor Mary Cheney reveals some big VoIP news regarding Vtech’s acquisition of Snom, the new WiFi access point released by Grandstream (GWN7610), VoIP Supply’s big win at Nextcon16 and more.

This VoIP News Update also includes your chance to win a Plantronics Voyager Edge! Click for details on how to enter the Plantronics Voyager Edge sweepstakes. (Spoiler Alert: These details are at point 3:40 in the video above!)


In case you missed it, Grandstream Networks Inc., a leader in SIP Unified Communications since 2002, released their DECT Phone solution that is sure to turn heads.

dp720The DP720 DECT Cordless Handset features a sleek, black design with soft-touch buttons and a color back-lit display.

Intuitively navigate the menu with navigations that are easy to follow.

Whenever you have a voicemail, the message waiting indicator will light up, reminding you to listen to the message. You also have the option to change the menu language from English to your preferred language.

The DP720 handset can support up to 10 lines and it is completely compliant with SIP/DECT standard. When used with Grandstream’s UCM series of IP PBX’s users can enjoy Zero Config, so that the phone automatically works, right out of the box, no configuring required.

Features of the DP720 include:

  • HD Audio on handset and speakerphone
  • Full duplex speakerphone
  • Three-way audio conferencing
  • Call transfer, call forward, call-waiting, do not disturb

The DP720 Cordless handset is to be used with Grandstream’s DP750 Base Station.

dp750The DP750 Base Station can pair up to five DP720 DECT Cordless Handsets providing mobility for users in residential settings as well as many business environments such as retail, warehousing, hospitality and medical. When multiple handsets share the same SIP account, users can enjoy flexible Ring Group options.

Features of the DP750 Base Station include:

dp720-750When combined, this unbeatable solution offers a range of up to 300 meters outdoors and 50 meters indoors.

One system (1 base and 1 handset) supports up to 10 SIP accounts and four concurrent calls.

If interested in this innovative solution, call us at 1-800-398-VoIP. Learn what’s in the box as we unbox Grandstream’s DP720 and DP750!

If a high level enterprise phone is on your list of “Things to buy to improve my work environment ,” then Grandstream’s newly released GXP2135 arrived just in time. The GXP2135 is a multi-line, high performance IP Phone designed for the busy worker. With its release, Grandstream targeted the goal that they have followed since entering the VoIP communications game in 2002- to connect the world through flexible and reliable communications mediums.


A delicately designed phone with features that kill

The GXP2135 flaunts a 2.8 inch LCD color display, with intuitive touch keys and an easy to control navigation menu. You can connect up to eight lines with four SIP accounts and each line has an individual dual-color line key.
you-1This design also provides four XML programmable context-sensitive soft keys and gives the user has the flexibility to program up to 32 digital, on screen speed dial keys for a more proficient, organized, business-like telephony experience.

As the handset’s HD imprint implies, the GXP2135 lets you enjoy High Definition audio for clear, crisp conversations. In the event that the conversation is for more than just your ears, the full duplex-speakerphone offers a convenient tool at the touch of a button. But, if what you are looking for is a hands-free way to communicate, or a more “on-the-go” experience, the GXP2135 has built-in Bluetooth capabilities and easily syncs with headsets. You can also connect to your mobile device and enjoy even more features such as merging contact books and calendars, and call transferring.

Moreover, the GXP2135’s Gigabit speeds at 10/100/1000 Megabits per second (Mbps) with Dual switched auto-sensing accommodate for the fastest possible internet connectivity.


More top features:

4-way audio conferencing for easy conference calls
Built-in Power over the Ethernet (PoE)
Built-in USB port for importing and exporting data
Supports EHS compatible Plantronic’s headsets
TLS and SRTP security encryption technology to protect calls and accounts
Use with Grandstream’s UCM series IP PBX appliance for Zero-Config provisioning 1-touch call recording and more
                         you-2 you-3

The GXP2135 is the the newest addition to Grandstream Networks line of VoIP Phones. The GXP2135 is an affordable phone with high-level features for your enterprise needs. If this dependable, trustworthy IP Phone is not on your “To buy” list yet, it surely should be!

To find more information or if you’d like to ask questions or pass along any comments about the GXP2135, please call us at 1-800-398-8647 and we would be happy to chat.

Voipsupply_homepage banner_nov_Gvc3202_gxp2170_v2

A well-known name in the VoIP industry, Grandstream Networks has been on it’s “A” game manufacturing award-winning IP Phones, IP PBX Appliances, and Surveillance Products since 2002. After recently unveiling their very first conference phone, the GAC2500, which utilizes the power of Android 4.4 and also offers a complete conference solution for any size business, Grandstream is at it again. This time around-following its trend of innovation, high quality and reliability- Grandstream hits the market with two new products releasing in the same week.

Grandstream released theGVC3202 Video Conferencing solution, a noteworthy business-class camera that not only supports Grandstream’s vigorous IPVideoTalk Pro cloud platform, but has the ability to power multiple popular video conferencing protocols and platforms right out of the box. Based on Android 4.4, the GVC3202 provides full access to all video conferencing apps in the Google Play Store-such as Skype®, Skype for Business®, Google Hangouts™ and more.



Flaunting a clean, modern design, the GVC 3202 also sports an inventive embedded Multi-Point Control Unit (MCU) that supports up to 3-way conferencing with local mixing between SIP and other protocols. Other high performance features include:

  • Built-in Bluetooth for use with Bluetooth speakers/ microphones, keyboards, data exchange, etc
  • Support for 2 screens thanks to 2 HDMI outputs
  • Local & far-end controllable PTZ camera with wide-angle lens
  • Can bridge calls from Android apps into SIP conference
  • Ability to share a presentation with conference attendees or review a document
  • Can remind attendees 10 minutes before start-time and automatically call all participants
  • Ability to easily record all video conferences to document meetings
  • Fast connections speeds to maximize video quality
  • Video resolutions up to 1080p
  • Powerful 9x optical zoom

Interoperable with any 3rd party platform and with full, transcending features and abilities, the GVC3202 is a great video conferencing solution for any small business.



If the GVC 3202 Video Conferencing Solution is not enough new technology for you, Grandstream has released the GXP2170 IP Phone for High-Volume Users, a robust enterprise-grade IP phone meant to fit the needs of businesses that are dependent on phone calls. The Grandstream GXP2170 allows for up to 12 line keys and six SIP accounts with programmable context-sensitive soft keys, and supports the fastest possible connection speeds with dual Gigabit network ports, making it a reliable IP Phone solution to help pay the bills-many phone calls at a time.



gxp2170Boasting a 4.3 inch color display LCD and full HD audio, the GXP2170 has 48 digital, on-screen speed dial keys, and Power over the Ethernet (PoE), allowing for efficiency and productivity. This top-notch, executive-level IP Phone also includes the following functionalities:

  • Built-in Bluetooth for syncing headsets and mobile devices for contact books, calendars & call transferring Full duplex-speakerphone
  • Supports EHS compatible Plantronics headsets
  • Automated provisioning options include TR-069 and XML config files
  • Built-in USB port for importing and exporting data
  • TLS and SRTP security encryption technology to protect calls and accounts
  • Use with Grandstream’s UCM6100 series IP PBX appliance for Zero-Config provisioning, 1-touch call recording & more
  • The 48 digitally programmable & customizable BLF/fast-dial keys can be optimized when used with up to four cascaded GXP2200EXT Modules



VoIP Supply is excited to offer both of these Grandstream Networks products as reliable and innovative solutions for your video conferencing and/or VoIP Phone needs. We would be thrilled if you shared with us what you think about these products as well! Go ahead and leave a comment or ask us a question in the below comment area. You can also contact us directly at 1-800-398-8647 or at and we would be happy to chat with you about both of these VoIP solutions.

grandstream gvc3200 webinar

Register for our webinar with Grandstream and you’ll automatically be entered to win a Grandstream GVC3200 SIP and Android Video Conferencing Solution for your business.

SIP + Android Video Conferencing Options

Grandstream’s latest video conferencing solution fills a need between low quality webcams and complex room-based enterprise grade video conferencing systems.

The Grandstream GVC3200 is a video conferencing solution for small and medium-sized businesses (SMBs) that is affordable, simple to use, and flexible.

What’s Included

List price of $3,995 includes:

  • 1080p HD Video Resolution,
  • Bluetooth Remote Control,
  • Controllable Pan Tilt Zoom (PTZ) Camera with 12x Zoom and Sony Megapixel Imaging Sensor,
  • (4) Four HDMI cables,
  • and Mounting Kit

Simple User Experience

Three-step installation process with Grandstream’s IPVideoTalk Pro cloud platform that provides plug-and-play connectivity. Also included for ease of use are:

  • VGA and HDMI video inputs,
  • (3) Three HDMI Video Outputs (to connect several TV’s or monitors),
  • Integrated Wi-Fi,
  • Built-in Bluetooth for Use with External Bluetooth devices (speakers, microphones, keyboard),
  • USB Port,
  • SD Card Reader,
  • and OLED Graphic Display on Camera Base

Flexibility and Interoperability

Hold up to a 9-way video conference from your GVC3200 that is interoperable with 3rd party SIP video conferencing platforms plus compatibility with:

  • Polycom,
  • Cisco,
  • Huawei,
  • Android Video Applications,
  • Google Hangouts,
  • Skype,
  • Skype for Business,
  • and Blue Jeans


See How it Works, Register for Webinar

To see what the GVC3200 looks like in action, check out this detailed GVC3200 product demo video from Grandstream:

The dual SIP-based and Android-based platform on the GVC3200 was designed to eliminate barriers to hosting successful video conferences with multiple callers using multiple platforms with its ability to bridge calls from Android apps into a SIP conference.

Click here to register for our webinar on November 5, 2015 to ask questions and get answers on how the GVC3200 will work for your business.

Simple SIP and Android Video Conferencing from Grandstream

It’s frustrating when you’re trying to coordinate a video conference call and it simply does not work.

The typical (annoying) scenario you find yourself in is that you have multiple parties calling in from different locations and they are all using different technology.

Interoperability is a claim that a lot of devices and platforms make but, getting different systems to talk with one another so that you can talk with your colleagues isn’t always as easy as we’re led to believe.

Video Conferencing with SIP and Android

Introducing the new Grandstream GVC3200 video conferencing solution.

Grandstream’s latest video conferencing solution is designed to eliminate barriers to hosting successful video conference calls with it’s dual SIP-based and Android-based platform.

The GVC3200 Supports any SIP platform and any Android app so it has the ability to bridge calls from Android apps into a SIP conference.

Full Access

The GVC3200 is equipped with Android 4.4, giving you full access to all video conferencing apps in the Google Play Store including:

  • Skype
  • Skype for Business
  • Google Hangouts

More Features Than You Can Shake a Selfie Stick At

The GVC3200 is more than just a webcam you plunk down on a desk somewhere.

This is a room-based, PTZ video conferencing unit with lots of powerful features, including it’s own remote control.

Check out this feature list:

grandstream gvc3200 features

How to Use the Grandstream GVC3200

To see the GVC3200 in action watch the video below which explains installation, how to add monitors, how to use the included wall mount, computer screen sharing options, Bluetooth connectivity, how to use the remote and the remote control Android app, and more:

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top real questions and answers from this past week (from VoIP users just like you).

ruckus qa

Q: What is the range of the Ruckus ZoneFlex T300 Outdoor Wireless Access Point? Does it come with software or do I need to purchase software separately? How many users can it support? Does the T300 support IPTV streams?

A:  The Ruckus ZoneFlex T300 Outdoor Wireless Access Point offers dual-band 802.11ac and is rated IP-67 for outdoor environments. The T300 is specifically designed for high traffic public venues such as airports, convention centers, plazas, malls, stadiums, and dense urban environments.

Let’s take your questions one at a time.

T300 Range

According to Ruckus, the maximum distance of the Ruckus T300 is technically 25 km but, 10 km is more realistic. That kind of distance is can be achieved between two Ruckus access points with line of site and directional antennas.

In everyday applications, your maximum distance is determined by your uplink signal, not the access point downlink. A good rule of thumb for the Ruckus T300 is to plan on a distance of less than a football field for optimal coverage assuming moderate usage.

Ruckus T300 omni-directional antenna

T300 Software

All Ruckus access points can run in standalone mode. But, you’ll get a lot more functionality when you use the T300 with a Ruckus ZoneDirector Software Platform.

Ruckus ZoneDirectors are smart wireless LAN controllers with more features than your typical centrally managed system.

ZoneDirector Smart WLAN controllers use a highly-intuitive Web user interface to provide easy configuration and administration

Ruckus ZoneDirector are smart wireless LAN controllers

T300 Max Users

Maximum users for the T300 is rated at:

  • 200 Encrypted
  • 500 Unencrypted

T300 IPTV Support

Yes, the T300 does support IPTV with built in QoS when used with a Ruckus ZoneDirector

For more information, download the Ruckus ZoneFlex T300 Datasheet.

grandstream qa 3275

Q: For the Grandstream GXV3275 phone is it possible to use a USB headset like Logitech with it ?

A: The Grandstream GXV3275, a 6-line multimedia video phone with a 7″ color touch screen, includes dual USB ports.

However these USB ports are for storage and and transferring files to the GXV3275.

GXV3275 Headset Options

The GXV3275 supports:

  • Hands-free Bluetooth headsets
  • Electronic Hook Switch (EHS) with Plantronics Headsets
  • RJ9 Headsets
  • 3.5mm Stereo Headsets with Microphone

For more information, check out the video below or download the Grandstream GXV3275 User Guide.



That’s all for this week, stay tuned for next week’s VoIP Q & A.