Polycom VVX410: Outbound Calls Suffer From a High Degree of Post Dial Delay
Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.
In previous Mom’s calling Q&A series, we have discussed: Connect Multiple Agents to the Same Softphone. Today, we have more new real questions and answers from VoIP users just like you.
Polycom VVX410 Outbound Calls Suffer From a High Degree of Post Dial Delay
Q: We ordered 5 new VVX 410 Phones. They all have the new MAC structure. We provisioned them for our client to an on-prem asterisk server plus 2 other hosted servers (asterisk and broadsoft). In all cases, the phones are running 4.1.7 FW. Inbound calls work splendidly but outbound calls suffer from a high degree of Post Dial Delay. It connects eventually and the next outbound call works immediately. Then we reboot the phone to test it, the same issue happens again on all platforms. Has anyone seen this issue?
A: I would advise you to update the firmware from 4.1.7 to 5.3.3 since there may be some instability issues with older firmware. If certain phones are doing this then I would ping those IP’s on the network to see if there are latency issues with the phones.
Stay Tuned
Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591.
