Comments on: Ask Mr. Andrews: Hard Phone or Softphone? http://www.voipsupply.com/blog/hard-phone-or-softphone Everything you need to know about VoIP Fri, 18 May 2012 11:50:55 -0400 http://wordpress.org/?v=2.8 hourly 1 By: Saravana Kumar http://www.voipsupply.com/blog/hard-phone-or-softphone/comment-page-1#comment-25002 Saravana Kumar Mon, 22 Dec 2008 18:43:55 +0000 http://blog.voipsupply.com/?p=4512#comment-25002 Dear Cory, We are about to deploy an Asterisk based IP PBX for our call center with 25 agents.Further to the above query on this post I understand the basic advantage of soft phone over hard phone is Cost and Comfort but technically asking I need a clarification.Here is what I got1)SIP hard phones with headset connectivity in series(Not parallel) 2) Soft phone.My query is when i Integrate this soft phone clients(25) with my IPPBX in which the predictive dialer also runs,the clients get the call,DO THE CLIENT HAS TO PRESS HUNG UP EVERY TIME THE CALL IS CLOSED or any method where in I shall implement CTI so that the line gets disengaged as and when call is disposed?Please assist me. Thanks in Advance. Dear Cory,

We are about to deploy an Asterisk based IP PBX for our call center with 25 agents.Further to the above query on this post I understand the basic advantage of soft phone over hard phone is Cost and Comfort but technically asking I need a clarification.Here is what I got1)SIP hard phones with headset connectivity in series(Not parallel) 2) Soft phone.My query is when i Integrate this soft phone clients(25) with my IPPBX in which the predictive dialer also runs,the clients get the call,DO THE CLIENT HAS TO PRESS HUNG UP EVERY TIME THE CALL IS CLOSED or any method where in I shall implement CTI so that the line gets disengaged as and when call is disposed?Please assist me.

Thanks in Advance.

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