How to Integrate Snom Phones with Your Existing PBX System

June 13, 2024 by jstewart
How to Integrate Snom Phones with Your Existing PBX System

Integrating Snom phones with your existing PBX (Private Branch Exchange) system can enhance your business communication infrastructure, providing high-quality VoIP (Voice over Internet Protocol) services. Follow this step-by-step guide to seamlessly integrate Snom phones with your PBX system.

Step 1: Assess Your Current PBX System: Before starting the integration, it’s crucial to understand your existing PBX system’s specifications and capabilities. Identify the following:

  • PBX Type: Determine if your PBX system is traditional (analog), digital, or IP-based.
  • Compatibility: Check if your PBX system is compatible with Snom phones. Most modern IP-PBX systems are, but it’s good to confirm.
  • Network Infrastructure: Ensure your network can handle the additional VoIP traffic. You might need to upgrade your network hardware or increase bandwidth.

Step 2: Gather Necessary Equipment and Information: To integrate Snom phones with your PBX system, you’ll need:

  • Snom Phones: Ensure you have the correct model and firmware version.
  • SIP Credentials: Gather the SIP (Session Initiation Protocol) credentials from your PBX system, including the SIP server address, username, and password.
  • Network Access: Ensure the phones and PBX are on the same network or can communicate across networks.

Step 3: Configure Network Settings: Ensure your network is configured to support VoIP traffic:

  • QoS Settings: Implement Quality of Service (QoS) settings on your router to prioritize VoIP traffic.
  • VLANs: Use Virtual LANs (VLANs) to separate voice and data traffic, reducing congestion and improving call quality.

Step 4: Configure Your Snom Phones

  1. Access the Web Interface:
    • Connect your Snom phone to the network and power it on.
    • Find the phone’s IP address by navigating to the network settings on the phone’s menu.
    • Enter the IP address in a web browser to access the phone’s web interface.
  2. Enter SIP Credentials:
    • Log in to the web interface (default credentials are usually admin/admin).
    • Navigate to the “Identity” tab and select an available identity (usually Identity 1).
    • Enter the SIP server address, username, and password provided by your PBX system.
    • Save the settings and reboot the phone if necessary.
  3. Advanced Configuration:
    • Configure additional settings such as voicemail, call forwarding, and DND (Do Not Disturb) according to your needs.
    • Adjust codecs to match those supported by your PBX system for optimal call quality.

Step 5: Test the Integration: Once the phones are configured, it’s time to test the integration:

  • Make Test Calls: Make internal and external calls to ensure connectivity and call quality.
  • Feature Testing: Verify that all configured features (voicemail, call forwarding, etc.) are working correctly.
  • Monitor Performance: Observe the call quality and network performance. Address any issues like echo, delay, or dropped calls promptly.

Step 6: Train Your Staff: Provide training for your staff to help them get accustomed to the new Snom phones:

  • Basic Usage: Teach them how to make and receive calls, transfer calls, and use voicemail.
  • Advanced Features: Explain how to use advanced features like call forwarding, conference calling, and DND.
  • Troubleshooting: Provide basic troubleshooting steps for common issues.

Step 7: Monitor and Optimize: After integration, continuously monitor the system’s performance:

  • Regular Checks: Periodically check for firmware updates for your Snom phones and apply them to ensure optimal performance and security.
  • Feedback: Gather feedback from users about call quality and functionality.
  • Optimization: Adjust network settings, PBX configurations, and phone settings as needed to maintain high performance.

If you are unsure which Snom Phones will work with which PBX Partner, you can view a compatibility chart here. Snom also has other resources available such as this PBX Phone System Guide

Integrating Snom phones with your existing PBX system can significantly enhance your business communication capabilities. By following these steps, you can ensure a smooth and efficient transition, leveraging the advanced features and superior call quality that Snom phones offer. If you have any questions or comments you can leave them below, chat with one of our VoIP Experts at, or call us at 1-800-398-8647. 

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