In the 3 years since VoIP Supply started representing and selling 3CX VoIP Phone system we have seen an amazing increase year over year and quarter over quarter in interest from businesses worldwide of all shapes and sizes.  Perhaps there is something to this growing trend… maybe a Windows-based IP phone system is the right choice for you… Let’s review the Why’s and Why Not’s of running a 3CX phone system.

Why 3CX?


Unlike many of the other VoIP systems that are on the market, 3CX is a software solution. When you buy 3CX you will not receive any deliverable hardware, only a license keycode. This is a big PLUS because it allows3CX My Phone Window you to load the software on any hardware device you choose, as …

AT&T and Vtech, the makers of the Synapse VoIP Phone system, have partnered to bring the benefits of a VoIP PBX to very small businesses with no IT staff.  The new Syn248 phone system by AT&T allows you to use your existing phone lines to connect to a VoIP PBX for your office.  Using the AT&T Syn248 phone system, small businesses or SOHO’s can enjoy an auto-attendant, day and night menu options, and a dial by name directory in a low cost, all inclusive package. Syn248 Phone System

The Syn248 consists of 2 pieces of equipment: A Syn248 Gateway and the Syn248 Desk phone. Connect the Syn248 PSTN gateway to your PSTN  lines. A single Syn248 gateway can connect up to 4 PSTN lines, use 2 …

The Patton Smartnode 4300 series gateway and Smartnode 4400 series gateway-router have been useful to the VoIP world for many years as a high port count FXS gateway, or IP Channel Bank. Now, with the addition of 8 new models, the SN4300 and SN4400 offer FXO connectivity as well.
The Patton Smartnode 4300 series is a VoIP Gateway offering 12, 16, 24, or 32 FXS or FXO ports.  Similar to the SN4300, the 4400 is an enhanced package including a router.  The Smartnode 4400 offers complete access routing with 2 10/100 Ethernet ports, NAT, Firewall, PPPoE, DHCP, DynDNS, multiple VLANs & VPN with IPsec.
High port count FXO gateways allow for some key features in SMEs.  First, they allow for PSTN connectivity for local calls. …
Last week, in Part 1 of this series, I posted about how great the 3CX phone system is and how feature rich it is. In addition to all the features that 3CX is known for, you can also add on modules to help solve your specific problems such as the 3CX Call Center and 3CX Hotel Module.
3CX Call Center Additional Features:
  • Advanced Real Time stats involved queues such as monitor live queue status and review number of callers in queue
  • Advanced Agent statistics such as time logged in and out of queue, number of calls answered/unanswered, average wait time
  • Call back feature – allows customers to hang up and retain their position in queue. Agent will call customer back when they are
3CX Windows-based phone system is quickly becoming one of the most popular IP PBX solutions available today. And why not? You don’t have to buy new hardware, you can run 3CX on just about any Windows machine.  3CX is easily scalable, you buy the license to cover your maximum number of concurrent calls with no recurring licenses to purchase (although upgrade insurance is recommended).
3CX phone system includes all the standard features you have come to expect from an IP PBX… call switching, routing, queing, presence, call waiting, caller ID, transfer, hold, 3 way calling, softphone ability and a fax server. 3CX is managed via a web console, making extension management a point-and-click event. Most importantly, when using 3CX, you can use any standard SIP …

Switchvox System

Starting September 1st, Digium will be changing the way Switchvox is sold!

In the past when you have been quoted for a new Switchvox UC system, your quote included a Switchvox appliance, complete UC package, and licensing for 10 users at the Silver level.

Beginning September 1st, the appliance and the UC package will no longer be bundled with 10 users and phone feature packs.

Why the Change?

Reclaim Your Equipment InvestmentIf you are looking to upgrade your VoIP System to a newer one or upgrade your VoIP phones to the latest and greatest, perhaps you have thought about what to do with your old VoIP Equipment.

VoIP Supply is a fantastic place to start your research. VoIP Supply’s Reclaim program buys back old VoIP equipment and gives you credit towards your new VoIP System or VoIP Phones.

How Reclaim Program Works

First, you need to accept the fact that you have old VoIP equipment and you have to want to get rid of it.

There is no room for hoarders in the Reclaim program.  Once you have accepted that fact and are ready to be out with the old, contact our Reclaim Specialist, Mike Rehac. Email …

Note:  This is the first installment of a three part series aimed at how VoIP systems can help law firms.  Click here for Part II and Part III.

Are You Using These 10 Smart Phone Apps for Lawyers? Sociable Lawyer Round Up

If you’re familiar with the capabilities of a well-built VoIP phone system, then you know exactly how an office environment can benefit from reduced costs and enhanced capabilities. That’s all fine and dandy, you figure. But what if your office environment isn’t like every other business?

What if you’re running a legal firm and you need to know that your clients’ phone calls are handled properly 100% of the time?

When communicating properly is your organization’s lifeblood, you can use an integrated solution like VoIP to keep you constantly connected to the outside world. In this blog series, you’ll …

Note:  This is the 3rd installment in the Switchvox vs. 3CX series.  Click here for Part I and Part II.

Digium Small Biz Bundle For Switchvox

For most people, witnessing the advances in phone and voice technology has been all about mobile smartphones. It’s great that we have so many apps on our phones, that we can access the Internet at a moment’s notice, and that our phones are capable of doing so much more for us than they could even ten years ago.

But what about unified communications (UC) and mobile solutions together? How comprehensive has the technology really gotten? Let’s answer that question by looking at a few of the potential solutions you can use at your company from companies like Switchvox and 3CX, two of …

Note:  This is the 2nd installment in the Switchvox vs. 3CX series.  Click here for Part I.

Advantage_DisadvantageIn the world of VoIP, today’s businesses expect a lot of options. Phone conferencing, voice mail emails, call forwarding, software that has comprehensive reporting – it’s all expected as part of the regular package.

So if all of those solutions are considered standard in today’s industry, what exactly is going to set VoIP providers apart from the competition?

In the cases of Switchvox and 3CX, the answer is simple: a lot, actually. And yet these two VoIP solutions are not identical.

With that in mind, let’s take a look at the advantages and disadvantages that make these two companies different – and what that might …