Do you have questions about VoIP?
Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

How to block caller ID on a SIP trunk

Q: I have a customer with a Xorcom XR1000 IP PBX. Because they are a social service agency helping battered women they would like to block incoming and outgoing caller ID on a SIP trunk.

What would be the easiest way to do that?

Is there a way to send an anonymous or unavailable in the outbound caller ID only?

A: That will …

Do you have questions about VoIP?
Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone. This one is about Grandstream Call Routing.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Gateway that will allow SIP to outdial over an analog trunk

Q: We install access control systems for condominiums that uses a SIP extension to place calls to residents’ telephone numbers. We need a gateway that will allow SIP to outdial over an analog trunk. What do you have recommend?

A: This can be accomplished with the Grandstream HT503 hybrid Analog Telephone Adapter (ATA) and VoIP router.…

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Need Help with an Installation? We Can Recommend an IT Cabling Company in Your Area

Q: [Customer just bought several new phones from VoIP Supply] For connecting to the network, do they need a hard Ethernet cord connected? Just trying to figure out where we can actually put the phones since our modem is up in the front office as well as our two computers, but we used to have two phones in the back for employees to

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top real questions and answers from this past week (from VoIP users just like you).

ruckus qa

Q: What is the range of the Ruckus ZoneFlex T300 Outdoor Wireless Access Point? Does it come with software or do I need to purchase software separately? How many users can it support? Does the T300 support IPTV streams?

A:  The Ruckus ZoneFlex T300 Outdoor Wireless Access Point offers dual-band 802.11ac and is rated IP-67 for outdoor environments. The T300 is specifically …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

How to Remove the Faceplate on a Sangoma A101DE Card

Q: We have a Sangoma A101DE PRI card. I need to replace the faceplate with the low profile face plate.

Is there a manual or a guide on how this face plate is changed out?

A: Unfortunately there is not a guide to remove or replace the faceplate.

If you don’t have …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Does the Plantronics HW521N have a conversion kit?

Q: My company has approved the purchase of the Plantronics HW251N but they won’t approve the “Bluetooth” style.

I was wondering if this headset comes apart (so to speak) and if you offered a conversion kit? I don’t know if I am going to like that band going across my head for 8 hours a day.

A: The Plantronics HW251N is a single …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Can I use Invoxia NVX phone as a WebRTC phone

Q: Can an Invoxia NVX phone be used as a “WebRTC phone”? Will the browser recognize the handset as audio mic/speaker?

A: The handset itself can be used as a USB audio device if you plug it directly into a PC for use with a softphone. See the Michael Graves review here where he does that successfully.

But unfortunately the answer to that question …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Elastix miniUCS and Grandstream GXP2130 different internal extensions and BLF

Q: I recently installed an Elastix miniUCS with Grandstream GXP2130 phones in a law firm and they requested a few features. They were hoping to have a different ring tone for internal extensions when calling as well as being able to “see” which line was in use on the phones?

A: You can customize the ringtone by creating rules for those internal extensions.…

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Polycom IP 331 qa

Q: We have Polycom IP 331 VoIP Phones and some of our users are saying that the ringer is too low. They have the volume cranked all the way up but the volume is still not loud enough. Is there any way to boost the volume or is there a loud ringer that can be purchased for these phones.

A: There is a …

VoIP Supply Q and A

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, and configuration and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Microsoft Lync Server Needs Skype for

Q: We need to confirm that the latest UC firmware 5.4.0 from Polycom will support Skype for Business server 2015.

A: The quick answer is no.

Firmware version 5.4.0 has a bug and should not be installed.

UC version 5.3.1 will support Skype for Business (this version was released after 5.4.0) and Polycom lists firmware 5.3.0.12074 as the “Version Tested”, so this and …