Earlier today Doug Mohney wrote a piece at FierceVoIP about the resistance to migration many cable providers are facing from business customers. In the word’s of one cable company exec, “Nobody wakes up and says, ‘Today I’m going to change all the phones in my business.”

While this may be true, switching to VoIP isn’t a hassle.

At least it doesn’t have to be, since here are a number of things that businesses (and those serving them) can do to minimize the hassle of switching to VoIP.…

Earlier this week we unboxed the new Polycom VVX 1500 Video Phone and promised to share some details of our experience in integrating the VVX 1500 with Switchvox SMB 4.0, the IP PBX that we currently run in production at VoIPSupply.com.

Getting the voice side of things up and running was easy, but we quickly ran into a few issues while trying to make video calls. The Polycom VVX 1500 is currently not supported on the Switchvox platform by Digium/Switchvox or Polycom. There are known issues with the VVX 1500 on Switchvox and both Digium/Switchvox and Polycom are working toward being able to fully support the product.

Being impatient types, we rolled up our sleeves to see if we could come up with a workaround. …

One of the great things about the iPhone is the ability to add a variety of different applications. But outside of the applications for mobile VoIP providers, there aren’t too many iPhone applications that feature telephony capabilities.

Now this is likely due to the fact that iPhone developers have no clue when it comes to telephony. That’s why I thought it would be great to share a session Ifbyphone CEO Irv Shapiro put on at the recent ecomm conference.

Entitled, “How to build an Ifbyphone-to-iPhone app” the session shows iPhone developers how to use Ifbyphone’s cloud telephony capabilites to add voice to their applications. What’s even better is that the examples and advice come from Ifbyphone’s own experience.…

This morning Doug Mohney at FierceVoIP dropped some great observations from last weeks VoiceCon show. The one observation that struck a cord here at VoIP Supply was the six month ROI (Return on Investment) businesses want on the purchase of a VoIP system.

A year ago businesses were happy with an 18 month ROI. With new financial pressures (thanks to the economy) an 18 month ROI is no longer realistic for them.

But is a six month ROI realistic either?

Well, let’s take a look.…

Cisco IP Phones are amongst the most popular desktop IP phones out there. By default, Cisco ship their phones from the factory pre-loaded with their proprietary SCCP protocol firmware (also commonly referred to as “skinny”).

If you are running Asterisk, Trixbox, Switchvox or any other standards-based SIP platform or hosted service, you’ll need to migrate your Cisco phone(s) from their native SCCP (skinny) load to SIP in order to use them. While this is not a particularly difficult procedure, it can be frustrating for those who have never attempted the process.

For the purposes of this exercise, we’re using a Cisco CP-7960G. The process may be slightly different depending upon the specific model of Cisco IP phone you are working with.

Cisco 7940/7960 IP phones

Q: I run a small office with 25 employees, 10 of whom work in our call center making outbound sales calls. We are about to deploy an Asterisk based IP PBX, and I am in the process of researching IP phones to complete our solution. I am looking at both SIP based hard phones as well as softphones. What is your opinion of softphones versus traditional desktop IP phones? Gary P.

A: Gary, personally, I’m an IP phone guy…but there are benefits to both approaches. Softphones are typically employed to keep purchase and maintenance costs down. Call center’s in particular often employ softphone clients for their agents, in conjunction with USB or PC based headsets. Some softphones also offer video conferencing capabilities.

There are several …

Over the last few weeks we have talked quite a bit about the best practices in selecting the right small business VoIP phone system. Together we have taken a look at a small business VoIP requirements list, 7 answers you need before buying a phone system, 5 VoIP phone systems under $5,000 and even learned about selecting the proper IP phones to go along with your new system. While we have spent a good amount of time focusing on the “right” things to do, we haven’t talked about the mistakes people often make when buying and deploying a VoIP phone system. In other words, here is a quick list of what not to do when exploring a small business VoIP phone system:…

SD. RV0. SPA. ABC..DEF…ugh.

If you are like me, you probably want to pull your hair out when confronted by the alphabet soup of product names that today’s manufacturers cook-up. Well, before you go and stock up on Rogaine, let’s take a look at demystifying at least one manufacturer’s part numbers – Linksys.

Demystifying Linksys Part Numbers

The funniest thing about product names is that on the surface they don’t seem to make much sense until you actually learn what the name conventions mean. Then, ironically, they are actually pretty easy to understand and remember. Now, if you are not a “power user” like me, the following information probably won’t help you much unless you save this as a reference (please do), so don’t feel …