How do you provide more value to your customers while gaining trust, loyalty, and recurring revenues?
One way to achieve all those is by offering your customers cloud-based Unified Communictions (UC) via ADTRAN’s new ProServices suite of network deployment services. Jon Arnold, independent telecom industry analyst, explains the opportunity in his recent article, Reinventing the Network – ADTRAN’s ProServices.
Like a lot of other networking and communications equipment vendors, the ADTRAN business model is continuing to follow the convergence from analog to IP-based systems and now, they’re listening to the latest customer demands to provide cloud-based communications.
Arnold explains that, “While it’s not clear whether this is really the best choice long-term, that’s where the value seems to be now – perceived for sure, and possibly for real. …
If you’re still thinking about switching to VoIP, check out this infographic from Elite Telecom that outlines the benefits, steps, and reasons why VoIP is good for your business.
And if you want some real world stories of people that switched to/from VoIP, read my posts Making the Switch…From VoIP - Part I and Part II.
Is your VoIP phone system secured against attacks?
LA Times writer Paresh Dave reported that a San Diego hospital was the victim of a distributed denial-of-service attack (DDoS) when an “extortionist who, probably using not much more than a laptop and cheap software, had single-handedly generated enough calls to tie up the lines.”
For two days phone lines appeared busy to the outside world.
Who Is Affected?
David writes that according to vague mentions in law enforcement documents telecom industry insiders, there have been a range of VoIP victims including:
- Hospitals, nursing homes, and medical centers
- A public safety agency and an emergency operations center
- A manufacturer
- Wall Street firms
- Insurance companies
There are more but “Many of the victims want …
Cisco has announced that certain versions of Cisco Unified Communications Manager (Cisco Unified CM) are vulnerable to remote hacker attacks such as
- Blind Structured Query Language (SQL) injection
- Command injection
- Privilege escalation
Cisco explains how they found out about the problem through independent researchers:
On June 6, 2013, a French security firm, Lexfo, delivered a public presentation on VoIP security that included a demonstration of multiple vulnerabilities used to compromise Cisco Unified CM. During the presentation, the researchers demonstrated a multistaged attack that chained a number of vulnerabilities, which resulted in a complete compromise of the Cisco Unified CM server.
A Cisco Options Package (COP) file has been released as a temporary fix to shore up the weaknesses and can be found …
Small business owners are always looking for ways to cut costs and one great way to help that effort is by taking a closer look at shipping processes and procedures.
VoIP Supply was recently featured in this Launch Grow Joy article by Andreea Ayers that includes the advice from over 30 other entrepreneurs who shared their experiences on how to save on shipping.
Here’s how VoIP Supply works to keep costs low:
Make your packing materials work for you. VoIP Supply reuses or recycles every box that comes in. Boxes in good shape get shipped back out and all the others are taken by a recycling company that pays us to pick them up so, we save on the cost of a cardboard dumpster. We …
The popular line of Digium G-Series VoIP Gateways has two new friends, the G400 and the G800. And you can learn about both of them today, Tuesday, July 16th, by registering for Digium’s webinar which will help you learn about your VoIP connectivity options.
The Digium G400 and Digium G800 gateways are expected to ship sometime this quarter but, you can pre-order them now. The new gateways are similar to the previous models, the G100 and G200, with a few differences such as:
- Dual RJ45 Connectors for Ethernet
- 4 x 10/100/1000Base-T Ethernet Connections (G400)
- 8 x 10/100/1000Base-T Ethernet Connections (G800)
- 120 concurrent calls (G400)
- 240 concurrent calls (G800)
Digium Gateways run on the Asterisk® platform, offer a simplified setup, and will help you transition legacy T1/E1/PRI …
What are you doing here? Go get your free Slurpee®.
It’s July 11th, (7/11) and 7-11 is giving away free drinks from 11 am to 7 pm. Was that enough sevens and elevens in once sentence?
This really would have come in handy a few days ago when the humidity was outpacing the temperature. It’s cooled off considerably today, at least in the Buffalo area.
Am I really complaining about getting something for free? It appears that I am, and no, I don’t know what’s wrong with me.
There’s even more sweet promotions from other chains this week.
Enjoy your summer.
Need a VoIP app for your Android or iPhone?
3CX has released Version 12 of 3CXPhone so you can make VoIP calls from anywhere with the smartphone of your choice.
What Is It?
3CXPhone is the app for the software-based 3CX IP PBX phone system for Windows. This app uses push technology so that you don’t have to have it running all the time – you’re notified as soon as a call or message comes in, just like you would with your regular cell phone service.
3CXPhone for Android and iPhone also has these Unified Communications (UC) features:
- Conference calling, call hold, call transfers (blind and attended), office voicemail
- View co-worker line presence and set your personal away or available status
- Multi-line feature to manage
Hackers and fraud got you down?
Don’t let all the hard work you put into your eCommerce site be derailed.
Take some precautions by taking the advice of these 15 Ways to Protect Your Ecommerce Site From Hacking and Fraud from IT pros.
Jennifer Schiff, CIO.com writer, shares expert tips to reduce credit card fraud and maintain the trust of your customers.
VoIP Supply’s stellar Software Development Manager, Shawn Hess, chimes in with the suggestion to choose a secure eCommerce platform:
“Put your ecommerce site on a platform that uses a sophisticated object-orientated programming language,” says Shawn Hess, software development manager, VoIP Supply.
“We’ve used plenty of different open source ecommerce platforms in the past and the one we’re using now is by far the …
VoIP Supply is experiencing some growth these days having just been named to the list of Fast Track Companies in Western New York.
But we still needed someone to help guide us in the right direction so, after a long search, we’re very happy to announce the executive appointment of Jerry Wheaton as the new Director of Sales.
Wheaton will lead VoIP Supply’s sales team to expand opportunities with an emphasis on leading; not managing, supervising, or babysitting. He will also oversee several different divisions within the company and proactively recruit and train for all sales roles.
The Best Fit
“We’re excited to welcome Jerry to VoIP Supply and finally end a two-year long search for a new Director of Sales,” said VoIP Supply …