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Recent posts by Nathan on VoIP Insider

The advantages of Primary Rate Interface (PRI) service and Session Initiation Protocol (SIP) can be debated.

Both protocols use digital signals but the latter provides an advantage that allows you to customize the phone system according to your business needs.

However, it helps to educate yourself on both options before making a decision on which one is best for you.

Primary Rate Interface

What Is PRI?

PRI (Primary Rate Interface) is a interface standard associated with transmission of voice data over a dedicated line.

PRI uses a circuit switched model for voice call among people located in different locations.

How Does It Work?

PRI provides 23 voice channels that a business can use simultaneously at any given time.

Multiple users can access these 23 channels …

Revolabs conference phones for distance learning

Note: This is a guest post by Victoria Zona, Senior Channel Sales Manager, Revolabs

Distance learning has become increasingly pervasive in both corporate America and at educational institutions.

Academic institutions are all adding programs to accommodate remote students and are now offering on-line degrees.

To save money, many corporations are remotely training branch office employees on the policies and procedures bringing distance learning to corporate workplaces.

Clear Audio Maintains Focus, Increases Comprehension, Reduces Fatigue

Many times the voice quality in remote learning environments is unintelligible. Poor sound quality makes it difficult for the student to understand the material presented, and reduces their active participation.

Our industry has made great strides to improve video quality during distance learning sessions, but crystal-clear audio is even more …

Patton SmartNode Gateways, Routers for Legacy VoIP SIP Trunking and IP PBX Connections

Patton Electronics provides network access and connectivity products such as gateways, routers, and session border controllers that support just about every telephony interface so that you can take advantage of VoIP in a variety of ways that suit your needs or existing infrastructure.

Back in 2012 we posted an interview with Tyler Delin, Product Manager at Patton, who gave us a background on the company.

“Patton is a family-owned-and-operated business that was started in 1984 by the three Patton brothers while students in college,” said Delin.

Delin went on to explain further:

“Patton’s niche was making modems and connectivity products for the telecommunications industry. Over the years Patton has taken those simple beginnings and expanded into a manufacturing company that today employs more than …

Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Block Caller ID on a SIP Trunk

Q: I have a customer with a Xorcom XR1000 IP PBX. Because they are a social service agency helping battered women they would like to block incoming and outgoing caller ID on a SIP trunk.

What would be the easiest way to do that?

Is there a way to send an anonymous or unavailable in the outbound caller ID only?

A: That will …

grandstream gvc3200 webinar

Register for our webinar with Grandstream and you’ll automatically be entered to win a Grandstream GVC3200 SIP and Android Video Conferencing Solution for your business.

SIP + Android Video Conferencing Options

Grandstream’s latest video conferencing solution fills a need between low quality webcams and complex room-based enterprise grade video conferencing systems.

The Grandstream GVC3200 is a video conferencing solution for small and medium-sized businesses (SMBs) that is affordable, simple to use, and flexible.

What’s Included

List price of $3,995 includes:

  • 1080p HD Video Resolution,
  • Bluetooth Remote Control,
  • Controllable Pan Tilt Zoom (PTZ) Camera with 12x Zoom and Sony Megapixel Imaging Sensor,
  • (4) Four HDMI cables,
  • and Mounting Kit

Simple User Experience

Three-step installation process with Grandstream’s IPVideoTalk Pro cloud platform that provides plug-and-play connectivity. …

revolabs audio fatigue

Note:This is a guest post by Ashley Nguyen, Channel Marketing Specialist, Revolabs

svc logo Recently Tim Root, Chief Technology Officer of Revolabs, wrote an article that appeared in the October issue of Sound & Video Contractor titled “Audio Fatigue is Real.”

His report on why the brain works harder to make out sounds during poor audio communications, such as through a speakerphone with low frequencies, is spot on.

I’ve experienced audio fatigue, and I’m sure many of you have as well when you can’t understand the person at the other end of the line due to more than one person talking at once or background noise from a terrible audio device.


Look for products that have ultra-wideband technology for the most intelligible speech, automatic gain

Do you have questions about VoIP?
Our tech support team here at VoIP Supply offers great pre- and post-sale support plus provisioning, consultations, configuration, and installation help.

We get a lot of VoIP hardware and software questions and realized that these solutions should be shared with everyone. This one is about Grandstream Call Routing.

Here now are our top three (real) questions and answers from this past week (from VoIP users just like you).

Gateway that will allow SIP to outdial over an analog trunk

Q: We install access control systems for condominiums that uses a SIP extension to place calls to residents’ telephone numbers. We need a gateway that will allow SIP to outdial over an analog trunk. What do you have recommend?

A: This can be accomplished with the Grandstream HT503 hybrid Analog Telephone Adapter (ATA) and VoIP router.…

Simple SIP and Android Video Conferencing from Grandstream

It’s frustrating when you’re trying to coordinate a video conference call and it simply does not work.

The typical (annoying) scenario you find yourself in is that you have multiple parties calling in from different locations and they are all using different technology.

Interoperability is a claim that a lot of devices and platforms make but, getting different systems to talk with one another so that you can talk with your colleagues isn’t always as easy as we’re led to believe.

Video Conferencing with SIP and Android

Introducing the new Grandstream GVC3200 video conferencing solution.

Grandstream’s latest video conferencing solution is designed to eliminate barriers to hosting successful video conference calls with it’s dual SIP-based and Android-based platform.

The GVC3200 Supports any SIP …

Snom M85 Rugged DECT VoIP Handset
Introducing the Snom M85 Ruggedized DECT (wireless) VoIP Handset.

I suppose it’s fitting that when you do a Google search for “M85” you’ll find, as the number one search result, Wikipedia’s description of the well-known “heavy machine gun…that was used primarily for turreted applications in armored fighting vehicles.”

When you want something done, you bring out the big guns.

So it is with the Snom M85.

Just like its unrelated namesake, the M85 is comfortable in tough environments like hard hat zones, the outdoors, and industrial areas. It’s able to withstand the abuse with protective features such as:

  • IP65 rated protective enclosure that is:
    • Shockproof
    • Splash-proof
    • Dust-proof
    • Operational in temperatures ranging from 5°F to 131°F (-15° and +55° Celsius)

Durability + Convenience

If you …

Mike Rehac VoIP Supply Refresh Phone Manager Helps Honolulu Cookie Company

Mike, VoIP Supply Refresh Manager, hoards Honolulu Cookies.

Mike Rehac manages the day to day operations of VoIP Supply’s Reclaim and Refresh divisions.

Reclaim is VoIP Supply’s industry leading equipment buyback program, and Refresh is the brand name of our very own like-new, reconditioned VoIP equipment.

Mike assists thousands of customers, helping them trade in their used or excess VoIP hardware for cash or upgraded devices.…