One of the best things about modern VoIP systems is how flexible they are when it comes to how you deploy them. You can use them on an appliance, virtualized, or on a cloud-based service like Amazon AWS, Google Cloud, or Microsoft Azure. Each configuration has a slightly different technique to making everything work, and one of the first challenges is registering extensions. For this post, we’ll focus on the general concepts of setting up extensions for a cloud based (hosted) solution with FreePBX.

sangoma-freepbxIf you’ve never heard of FreePBX, and you’re in the market for a new VoIP system, you should start doing a little research ( and also call VoIP Supply). To be brief, it’s a turn-key PBX solution that uses …

grandstream webinar gxp 1600

Small businesses have the same pressing communication needs as any other business.

But with so many phone options to choose from, where do you start?

Grandstream is here to help with their GXP1600 series of VoIP phones.

And there’s no better way to learn about this new generation of small business VoIP phones than registering for our upcoming webinar.…

Our open-source friends at Digium hosted a webinar that’s perfect for small businesses looking for end-of-year tax tips.

This recorded webinar features Barbara Weltman, a leading small business tax expert who is a best selling author, speaker, and radio host who has been seen on MSNBC and in the Wall Street Journal and U.S. News and World Reports.

Section 179 Deduction and Money Saving Tips

In the webinar Weltman covers the Section 179 deduction and gives tips for saving your business money:

Your business deserves a break…and a few extra deductions! With healthcare costs exploding and the general cost of business rising at an unhealthy rate, you need to understand how to keep more of the dollars you earned in 2013.

Join leading small business

Lync LogoOver the last couple years Microsoft Lync, formerly Microsoft Office Communicator, has been gaining a larger share of both the enterprise and the SOHO/SMB unified communication market. If you ask a room of people in the know about UC platforms what Lync 2013 is you’ll most likely get a group response reminiscent of students repeating a lesson back to a teacher that “Lync is a unified communications platform that provides a single client experience for presence, instant messaging, voice, video and a great meeting experience” or something along those lines.

Ask a follow up question what the difference between a device that is Optimized for Lync compared to one that is Compatible with Lync and you’re more than likely to hear the sound of few …

Reclaim Your Equipment InvestmentIf you are looking to upgrade your VoIP System to a newer one or upgrade your VoIP phones to the latest and greatest, perhaps you have thought about what to do with your old VoIP Equipment.

VoIP Supply is a fantastic place to start your research. VoIP Supply’s Reclaim program buys back old VoIP equipment and gives you credit towards your new VoIP System or VoIP Phones.

How Reclaim Program Works

First, you need to accept the fact that you have old VoIP equipment and you have to want to get rid of it.

There is no room for hoarders in the Reclaim program.  Once you have accepted that fact and are ready to be out with the old, contact our Reclaim Specialist, Mike Rehac

There is a Video Conferencing solution for any budget. I know that sounds like a cheesy sales strategy to get you hooked with a bait-and-switch – this time it is absolutely true. Do not let the fear of the cost keep you from growing your business through the employment of Video Conferencing.

If you are still considering which Video Conferencing solution to choose, take a look at the entry, “Types of Video Conferencing Systems,” and do some research to determine which solution best fits your company’s communications needs. While in the research stage, you really should not worry about financing.…

Digium_switchvoxIf you’re looking for technical help on how to fax with Switchvox, the helpful engineers at Digium have put together a primer to get you on your way.

Incoming Faxes

  • With the fax software installed, you can enter a default fax extension for each channel group or SIP provider so when faxes are received, they are routed to this extension.
  • You can set up an incoming call route so that one extension can handle both voice calls and faxes.
  • You can set up an incoming call route so that all activity on an extension is treated as a fax and sent to the same extension. This is useful if you want a dedicated incoming fax extension.

Outgoing Faxes

  • With the fax software installed, if

Recently we kicked off another round of trainings here at VoIP Supply from some of our new hires.

New hire trainings, especially ones designed to teach them about VoIP technology and solutions, are always interesting for me (even though I’ve covered the same or similar material dozens of times before). These trainings are interesting because they provide me with fresh perspectives as to how those unfamiliar with VoIP view the technology and how to go about implementing it.

Like how the majority of people totally forgot the grand importance networks play in VoIP. In fact most people look at me a little dumbfounded when we start our trainings out with a thorough dive into networking.

You see the thing with VoIP is that implementations …

Note: This is the 3rd installment of a four part series detailing the design and implementation of an IP paging (paging over VoIP) system. Click here for  Part 1, Part 2, and Part 4.

More often than not, a customer will say to me, Chris we are implementing this brand new IP PBX and IP phones and we currently have an existing analog based paging system in place we wish to incorporate into the new VoIP solution, how can we accomplish this?

The costs of replacing this equipment may be high (since IP paging equipment is somewhat costly) and the overhead of installing this new equipment may require:

  • New cable runs
  • New mounting hardware
  • Possible modifications to electrical runs

These additions …

Note:  This is the 2nd installment of a four part series detailing the design and implementation of an IP paging (paging over VoIP) system. Click here for Part 1, Part 3, and Part 4.

To start off our second segment on IP Paging we will continue to talk about the two methods that IP Paging is delivered in:

  • Unicast
  • Multicast

In both of these paging environments, two types of paging can be performed. Below we will talk about the two types of paging and offer suggestions to products that “fit the bill” for each type of paging.…