Another one bites the dust.

It wasn’t that long ago that we discovered Elastix had gone the way of the dodo and left us scratching our heads. Now, Avaya files for chapter 11 bankruptcy protection. What is this world coming to?

Digium Switchvox LogoIf you’ve ever had a job in a sizeable building (especially as I.T.), you’ve probably seen some sort of Avaya equipment hanging around somewhere. They (Avaya) quickly became a household name, of sorts, in the early 2000’s and was the product of both Lucent Technologies, and AT&T. In the early years, Avaya was known for being innovative, and a front runner in the unified communications market space. As the years rolled on, the open standard SIP protocol became more prominent and began taking possession of market share slowly but surely. Companies like Avaya stuck with proprietary signaling, for the most part, and although it remained a serviceable enterprise-grade telephony solution it started losing it’s grip to the likes of platforms like Asterisk, and Freeswitch, which were built around the SIP protocol.

SIP allowed traditional telephony, and eventually, VoIP to be exponentially more affordable, drastically reducing things like ROI, and TCO. Phone systems also became smaller, and no longer occupied entire rooms. The glory days of big, loud, obtrusive PBX’s have certainly faded in favor of small rack mounted, or even shelf “mounted” appliances. Of course, you now have the option of virtualizing platforms like Asterisk, and all of its offspring.

Speaking of Asterisk’s offspring, Digium is now offering a promotion for current Avaya and Nortel customers looking to make a change. If you own one of these systems and it’s showing its age, now might be the time to consider a change and obtain special pricing when you purchase a Digium system from VoIP Supply. Don’t get left out in the cold when you need support from Avaya.

Similarly to Avaya, Digium was born in the early 2000’s, and was founded by a man named Mark Spencer. Digium competed directly with companies like Cisco, Avaya, and Nortel and quickly became a disruptive force. Unlike proprietary vendors, Digium will never lock you into a specific network equipment vendor which means you are free to choose a solution that fits your needs and budget. You can easily upgrade your phone system without a total “rip and replace”. At VoIP Supply, you’ll find everything you need to design a custom VoIP solution.

So, why Digium? Well, Digium has a system called Switchvox, which is one of my favorites. It’s one of my favorites for a few key reasons. Whether you are an IT admin or an everyday user, the interface is amazing, and literally spelled out for those who are not quite savvy when it comes to VoIP. Everything is well thought out, and settings/options are in places you’d expect them to be. Switchvox, also has a fantastic call center solution that’s included in the system. Switchvox’s Switchboard allows users to monitor and interact with call Queues, and active calls on your phone via a web-based interface. You can also chat with your co-workers, utilize click and drag call handling, change your presence status (Busy, DND, Out to Lunch..), see who is parked, initiate a monitor/shisper/barge, and even see a map of where a phone call is coming from.

Call center solutions that have a similar feature sets are few and far between, and among them, I would consider Switchvox the most feature rich and cost effective. The best part is with Switchvox, all features are included at one low price. You don’t have to worry about a complicated or expensive feature licensing model. Switchvox saves money and decreases the complexity of your phone system because you get so many products in one. You don’t need extra servers for third-party solutions for voicemail, mobility, conferencing, call recording, etc. Switchvox deployment options are flexible to meet the changing needs of your business. It’s the same great feature-rich software regardless of whether you choose a premise based appliance, virtual or cloud platform.

If it’s time to start looking at a new phone system, whether or not you are a prior Avaya customer, you should take a good look at Digium’s Switchvox. To have any questions answered, or if you just want more information, be sure to give VoIP Supply a call.

Major Update To The Digium Switchvox Softphone App Digium has big news and gift to everyone just in time for the holidays.  Available for immediate download is the new Switchvox Softphone app, version 3.0. What makes this version such big news? It’s all about CallKit, a new feature in Apple iOS 10 that resolves the limitations in previous iOS versions that all softphone vendors experienced. Digium is among the first Unified Communications vendors to release a softphone based on Apple iOS 10 CallKit. And best of all, the app is free!

In previous versions of iOS, users experienced some limitations and challenges with iOS softphone applications. For example,a softphone was considered just another application. If a cell phone call came in, your softphone application was immediately placed into the background and your softphone calls were placed on hold. Of course this was not ideal, as your softphone caller would have no indication as to why they were suddenly on hold. Likewise, if your iOS device was locked or the softphone was in the background, notifications did not always come through.

Major Update To The Digium Switchvox Softphone App With iOS 10 and CallKit, this all changes. Now, the Digium Switchvox Softphone app interacts with iOS 10, just like a regular phone call. Now, all calls utilize the same interface, allowing you to choose what happens when multiple calls occur simultaneously.

Calls to and from the softphone app are no longer interrupted by cell phone calls. Also, any incoming Switchvox call can be quickly answered even when the app is closed and your iPhone is locked.

What’s more, Switchvox Softphone 3.0 uses less battery life than any version of the past. Push technology enables better communication between the server and the app, conserving your data and battery use.

This is a revolutionary update for the Digium Switchvox Softphone app and it takes softphone usage from a nice-to-try feature to a must-have feature. Interact with your Switchvox calls with greater flexibility, call control, and confidence with Switchvox Softphone 3.0.

Small and medium sized businesses can get all of their Digium Switchvox needs from VoIP Supply.  Download the latest version of Switchvox Softphone today from the Apple Store.

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Digium pedals forward with Switchvox 6.3 release

Switchvox 6.3 is the most recent update to their Unified Communications platform. Here are some of the changes and updates to help your system run smoother.

Multicast for Digium Phones

There is now the ability to manage prioritized multicast addresses, and set up Digium phones to listen to those addresses.

“Multicast transmissions can be handled separately from Switchvox; Digium Phones will listen for those transmissions. Or, you can use a Switchvox SIP extension with a separate third-party multicast device as that extension’s end-point. In that scenario, a Switchvox user can dial that extension to speak and transmit audio to the appropriate phones.”

Multiple Parking Lots

Switchvox admins have the ability to create more than one call parking extension and also name them. You can access your settings to adjust how long the call should be parked for and then where it is sent to after that time period.

Name this Switchvox

When handling multiple on-site Switchvox systems you now have the ability to name each system. You can access this feature by going to Tools > IP Configuration > Advanced Options. The name will be displayed under the Welcome dropdown.

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Particular issues/bugs that have been resolved

Firmware for Polycom has been updated for Switchvox Phone Feature Packs.

When using the Salesforce.com plugin caller ID information will be saved and not lost when the call is ended.

The Swichboard Layouts features has an increased maximum-character limit which allows layouts with a large number of contacts within tags widgets and contacts.

The silence at the end of voicemails is no longer automatically deleted. You can adjust this by going to Tools > Voicemail settings.

The audio on multimedia chat using screen sharing has been improved.

If you’re interested in updating your system please contact our solution specialists at 1-800-398-8647 or voipexperts@voipsupply.com.

VoIP Supply Digium Asterisk Switchvox Pinnacle Award
VoIP Supply earns 3rd Digium Pinnacle Partner Award

We’re proud to announce that we’ve been awarded the 2015 Digium Pinnacle Partner award for Direct Marketing Partner of the Year.

3 Time Pinnacle Partner Award Winner

This is the third time since 2012 that we’ve been recognized with a Pinnacle Partner award from Digium, the Asterisk® Company, and developer of the most widely used open source VoIP telephony system.

Digium annually recognizes their top performing channel partners around the world and this year’s award winners were selected based on 2014 sales and a commitment to providing excellent customer satisfaction.

“We’re honored to be recognized for a third time by Digium with an award that highlights our commitment to offering our customers reliable and responsive support, education, and value-added Digium solutions,” said Ben Sayers, CEO of VoIP Supply.

As a Digium partner, VoIP Supply is certified to sell Digium’s Unified Communications (UC) and VoIP solutions, IP phones, gateways, telephony cards, Asterisk® support, and Switchvox appliances.

About Digium

Digium®, Inc., the Asterisk® Company, created and is the innovative force behind Asterisk, the most widely used open source telephony software.

Since its founding in 1999 by Mark Spencer, Digium has become the open source alternative to proprietary communication providers, with offerings that cost as much as 80 percent less. Digium offers Asterisk software free to the open source community and offers Switchvox, Digium’s Unified Communications solution to power a broad family of products for small, medium and large businesses.

The company’s product line includes a wide range of telephony hardware and software to enable re-sellers and customers to implement turnkey VoIP systems or to design their own custom communications solutions.

In these Digium interviews at ITEXPO 2015, VoIP Supply’s CFO Paula Griffo and Product Specialist Jeff Quinn explain what we offer to compliment Asterisk and Switchvox solutions.

Brian Ferguson of Digium talks about more of the Unified Communications solution highlights in his post here, Talking UC at ITEXPO: Watch Digium Live in Miami.

Watch the full video above for these other interviewees that explain their Digium and Asterisk integrations: Continue reading

Cisco UC300 and UC500

The Cisco Unified Communications Series for Small Business, specifically the UC300 and UC500 device series, have reached end-of-life (EoL) status.

Support for these platforms began phasing out on January 1, 2015.

Digium is currently offering a promotion to help you switch from Cisco to a Switchvox UC platform.

For many customers, a Switchvox solution can be purchased for less than the annual cost of a Cisco support contract.

Promotion Details

  • Must be a new Switchvox solution that replaces an existing Cisco UC300 and UC500 solution.
  • This promotion CAN be stacked with other Digium promotions.
  • Work with your VoIP Supply account rep – Devices cannot be purchased online for the same discount.

Eligible Digium Products for Cisco Replacement Promotion

Unified Communications Appliances

  • Switchvox 80
  • Switchvox 310
  • Switchvox 360

VoIP Phones

  • Digium D50
  • Digum D70

 

Digium Swithvox Mobile App Not Yet Compatible with Apple iOS 8 Software Release
Digium Swithvox Mobile App Not Yet Compatible with Apple iOS 8 Software Release

The news that Apple iOS 8 software is now publicly available is exciting, but try to resist the urge to install the update if you’re a current user of the Switchvox Mobile App.

Digium has announced that their Switchvox app does not yet support iOS 8:

We are working to determine Switchvox Mobile’s compatibility with this new version of the operating system, and cannot guarantee the app will function under iOS 8.

Switchvox Mobile is the free app that allows you to access your Switchvox VoIP network via iPhone, Android, and Blackberry devices.

Switchvox iOS 8 Plan

Digium plans on having an updated mobile app available in October 2014 which “will offer much of the feature-set of a Digium desk phone, on your iPhone,” said an announcement from Gayle Magee of Digium.

A new Android Switchvox Mobile app will follow after the Apple iOS 8 version is complete.

Stay up to date with customer issues on Switchvox Today.

Free Switchvox User Training when you buy a Switchvox SMB System or Software
Free Switchvox User Training when you buy a Switchvox SMB System or Software – Promotion Runs Oct. 1 – Dec. 31, 2013

UPDATE

This promotional combo ends on March 31, 2014.

Free Switchvox User Training Details

Now is a great time for small and medium businesses to step into a new Switchvox SMB Unified Communications (UC) solution.

We’re excited to offer free Switchvox User Training, valued at $995, with the purchase of the following Switchvox SMB appliances and software:

If you’re checking out online, it’s simple. Under “Options” just select the Switchvox User Training box to add it to your order at no charge.

“The Switchvox User Training is an online, self-paced two hour course that will teach anyone in your business the ins and outs of Switchvox, the Switchvox user web suite and GUI, the Switchboard, and Digium phones,” said Ben Sayers, CEO of VoIP Supply.

Every person in your company can use a single user training login to learn how to use and navigate a new Switchvox VoIP phone system which is more than just an office phone system and offers.

  • VoIP calling, faxing, instant messaging
  • The Switchboard, an interactive communications dashboard for each user
  • 3rd Party Integration with CRM platforms
  • Video, presence, conferencing
  • Detailed reporting

Switchvox system capabilities range from 30 or less users up to 600 users and 150 concurrent calls for a variety of work environments.

Newest Digium cards currently not compatible with latest version of Switchvox
Newest Digium cards currently not compatible with latest version of Switchvox

Toward the end of 2013, Digium released new telphony cards.

You’ll want to read Digium’s notice below if you’re a customer who purchased any of the following new devices:

Switchvox Compatibility for New Digium Cards

Here’s the announcement from Digium regarding Switchvox compatibility with their latest cards:

In Q4 of 2013, Digium released new analog and digital interface cards to refresh the current card lineup. These new cards are not currently compatible with the publicly available versions of Switchvox. A new Switchvox update, 5.8.1, will support the cards and is currently in limited release.

If you have already purchased one of the new cards and need access to version 5.8.1, please contact Switchvox support, and they will make the update available to you. You will also need to upgrade to version 5.7.3, then to 5.8, prior to upgrading to 5.8.1. You can not upgrade from a previous version directly to 5.8.1 without upgrading to 5.8 first.

If you have any further questions, please contact Digium Support at 877-DIGIUM1 .

Click here to read more about the Digium TE133 and TE134 cards and click here for more information on the A4, A8, TE235, and TE435 analog and digital cards.

Digium Pinnacle Partner_2013
VoIP Supply earns Digium Pinnacle Partner Award as Direct Marketing Partner of the Year

For the second year in a row, VoIP Supply has earned Digium’s Pinnacle Partner Award as the Direct Marketing Partner of the Year.

“The Pinnacle Partner awards are presented annually to partners who have excelled in developing and growing their partnership with Digium and driving customer success for Switchvox Business Communications Solutions or Asterisk Custom Communications Solutions,” writes Craig Galbraith at Channel Partners Magazine.

Digium®, the Asterisk® Company and developer of the most widely used open source VoIP telephony system, annually recognizes their outstanding channel partners around the world.

VoIP Supply is proud to once again be named as Digium’s Direct Marketing Partner of the Year for North America by:

  • Operating a business model focused heavily on internet marketing and fulfillment.
  • Achieving the top certifications and highest level of qualification within the Digium partner program.
  • Achieving the highest annual revenue across all Digium solutions, in their respective geographic territory.

“We are very honored to receive this award again which recognizes our commitment to offering affordable and innovative Digium solutions while providing the best customer experience and education, ” said Ben Sayers, CEO of VoIP Supply.

As a Digium partner, VoIP Supply is certified to sell: