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It is no secret that entry-level IP phones are packed with features. They even do more than regular analog phones, period. Even as you climb up the IP phone scale to an executive level phone, it always seems like the phone will have some features that you could never imagine using.

But as we all know, there will come a time where you will need to use something that you never thought you would ever use, and this doesn’t just apply to your desk phone! This happens all the time in our everyday lives. As much as I’d like to blog about the time I actually needed to use a check to pay for something, we have to stick to the world of VoIP!

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How

This day and age, it is hard to imagine a business that runs successfully without the Internet. It’s the lifeblood of any sustainable organization, and lately, it goes far beyond having a website and being able to send emails.

Most businesses need the Internet to function. If you are running an e-commerce business then having, or not having the Internet is life or death. If you are running a brick and mortar business, then chances are you use VoIP for your telecommunication needs.

These examples of how having the Internet for your business are extremely important, but the Internet dependability still goes even further! While the possibilities of what the Internet can do for your business are endless, this blog will stop at WiFi.

WiFi …

Everyone knows by now that the way we work has changed from the past. The days of having to be in the office all the time or waiting a full day for a response to an email are long gone. Now, more than ever, people are bringing their office with them on the go, and now responding to important messages can be almost instantaneous.

We are able to achieve this style of work largely because of the popular BYOD trend that has been taking over businesses. Tons of new gadgets are coming out faster than we can buy them, which has made working from home or on the road simple. It seems that even with all of these new toys there will always be some …

Different jobs come with different environments and with those environments comes many different people. No one is the same, so it is important that the tools we use every day have preference settings so that we can adjust them the way we want.

This is something that can help us make our day easier at work, and help assist us in performing our tasks better. If you work at a desk, then chances are the thing that you are going to be able to customize the most besides your computer, is your desk phone.

For this week’s basic “How-To”, we are going to go over how to define the backlight on your deskphone. Doing this is very simple and the way you do it is …

How important is QoS? It is extremely important. Especially for businesses that rely on their phones to be successful. But first, let’s start from the beginning. What does QoS stand for? It stands for “Quality of Service”.

What does QoS mean?

Well, it can mean a few different things but when it comes to VoIP, it’s simple. It’s how well your customers can hear you on the other line! As I had mentioned earlier, and I’m sure you will agree, this can be very important to businesses with call centers, inside sales teams, and customer support teams that use VoIP.

It is important to make sure you are ensuring the QoS of your phone calls! Doing this goes hand in hand with the way your …

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Everyday it seems that the world of VoIP is expanding with innovation and new technologies. New phones, new headsets, and new appliances are constantly hitting the market and sometimes it can be hard to keep up!

And while we all want the latest and greatest for our desk at work, sometimes it can be overkill. Why have all of those flashy features when the job just doesn’t call for it? Besides, sometimes even the most basic VoIP phones can be extremely feature-rich and you might not even know it!

One thing that can be common amongst entry-level IP phones is shortcuts. These are ways to make our jobs easier by using your phone more efficiently. While there are the obvious shortcuts like dialing without picking …

For those of us who work forty-plus hours a week, we tend to fall into work routines. For some of us, those routines start as soon as we get to the office. Maybe it’s checking your emails, or maybe it’s grabbing a cup of coffee before settling into our workspace.

But if your job has you on the phone when you first show up to work, then your routine could be returning voicemails, making outcalls or even immediately taking incoming calls to get a jump start on your day.

Whatever the case may be, if using your phone is ingrained in your routine, then you are going to notice a difference if it’s not working properly! Right?

So what happens if you find yourself in …

These days, whether you like it or not, technology plays a huge role in our everyday lives. Things like smartphones, tablets, laptops, and even smartwatches are used by millions of people every day and it is becoming harder and harder to remember life without these devices.

And while these devices play a huge role in our everyday personal lives, they have seemingly dominated the workplace as well. Hearing the term BYOD is nothing new and having the ability to use these devices for work is becoming the norm.

Being able to work away from the office and your desk is a great and freeing feeling, but sometimes you have no choice but to check in and set up shop for the day in your office.…

When it comes to phone calls at work, there is no limit to the types of calls we make and receive. Whether you are in sales and marking countless outcalls or in customer service where you are taking countless inbound calls, there is always the element of surprise.

Unless you have a scheduled call or if you are returning a voicemail, you can’t really be sure how your conversation is going to go. Some calls could be a matter of seconds, and others may take hours! This is why it is extremely important to know how your phone works!

Things like putting your call on hold or on speakerphone can be common knowledge, but there are other things that can arise during a conversation that …

 

gds3710Things have been pretty busy over at Grandstream HQ as they have recently released a few new products! Grandstream has expanded their large VoIP catalog once again with the release of the GDS3710 IP Video Door System. This is an easy to manage surveillance solution that integrates with your IP communications and features a powerful 1080p video resolution!

gwn7000Grandstream also released the GWN 7000 Enterprise Multi-WAN VPN Router is a features-rich powerful tool for any business and can be shared across one or many different physical locations!

 

gwn7600Another new product released by Grandstream is the GWN7600 WiFi Access Point. This is a mid-level access point for small sized businesses or multiple floor offices and providers dual-band network throughput and expanded WiFi …