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In honor of our basketball and IP phone fans this St. Patrick’s Day month, we are offering a bracket-style competition featuring the top IP phones in the industry!

Vote for the VoIP phone that you think has best features, functionality, and quality! One lucky winner will be drawn randomly on April 2nd from all voters of the winning IP Phone to enjoy one $250 Amazon Gift CardSee Details Here!

March Mayhem Rules:

  • Each person has one vote per game (match-up) so you have 7 votes in total for 7 games.
  • The more games you vote, the higher chances you have to win the $250 Amazon gift card!
  • Each phone starts out at zero votes for a new game (match-up).

From there only 4 phones will prevail to enter into round two, where we will have 2 matches, each with 2 phones. In round three, the VoIP phone that has the highest votes will become our winning VoIP phone!

Yealink recently announced that four of their IP Phones  (T41P, T42G, T46G and  T48G) from the T4S Series have been certified for use on Skype for Business Online Service platform.

This certification has strengthened Yealink’s Skype for Business solutions and helped boost the popularity of the models in Yealink’s T4S SFB Series.

Designed for executives and professionals, the T4S SFB Series features dual-port Gigabit Ethernet connectivity and an advanced feature set such as Outlook calendar synchronization and meeting join functionality.

“The latest certification affirms our continuous commitment to enhancing interoperability and to bringing lifelike and productive communication experience through our phone endpoints for Skype for Business customers,” said Yealink Vice President Stone Lu.

“Skype for Business is looking better than ever with these fan-favorite phone designs from Yealink.” – Marc Spehaiski, VoIP Engineer

We are excited to see more customers benefit from this new collaboration!

Earlier this month, Yealink,a global Unified Communication (UC) solution provider, and CyberData, a leading OEM design and manufacturer of IP Endpoints, officially announced the complete integration of the CyberData SIP-enabled h.264 Video Outdoor Intercom p/n 011014 and Intercom with Keypad p/n 011414 with Yealink T58V Smart Media Phone.


“It’s exciting to have the CyberData Video Intercom validated with the T58V, a member of Yealink Gen-next T5 media phone series.” stated Stone Lu, Yealink Vice President. “This integration proves the flexibility and expands the working scenarios of our devices, and customers of CyberData will also find the combined solution beneficial.”

t58vThe CyberData SIP-enabled h.264 Video Outdoor Intercom with Keypad provides secure access settings with video and two-way communication. With this integration, Yealink T58V users can now enjoy a seamless, worry-free secure system and convenient communication.

We look forward to learning more beneficial collaboration across different products in the future!

I don’t know about you, but sometime I sit and think about all of the electronic devices that I own, and then I wonder how much more they can actually do other than what I use them for.

I know that there are a lot of people out there like me. People that use their devices for their basic features and never really bother maximizing their potential. And then there are people who learn the technology inside and out, utilizing every single feature that is offered.

When I use the term “electronic device”, of course I mean your tablet, your cell phone, your laptop, and even (spoiler alert) your VoIP deskphone! Based on experience, I know that there are a lot of features that your deskphone can do that will probably never get used. Even at the entry level, a lot of VoIP phones today are packed with what can seem like an endless amount of cool options, but that does not mean everyone is dying to try them.

Sometimes, however, there can be features on your phone that can really make your life easier, but may never be uncovered. There is a long list of examples, everything from Do Not Disturb mode, to changing the annoying factory preset ringtone!

For this blog, I did some research and found something that could easily go unnoticed. Something that can easily be turned on and could help people who work in low light situations, or who might not have the best vision.

This feature is setting your phone so that your keypad will light up when in use! And the phone that owns this feature is none other than the Yealink W52P DECT phone!

Activating The Keypad Light On The Yealink W52P DECT Phone

w52pSetting this up is quite simple! If you find yourself in the dark, or not being able to see your phone’s keypad well, just follow these simple steps to light up your phone!

  1. Press the OK button to enter the main menu
  2. Select the Settings icon 
  3. In the settings menu, select Display followed by Keypad Light
  4. Press the Change softkey to check or uncheck the Keypad Light checkbox

And that’s it! Now the next time you need to take your wireless DECT phone into some dark areas, you will have a beacon of light to help you navigate your phone! And maybe…even help you navigate where you’re walking…if it’s really, really dark.

Do you use a DECT phone at work? Is it the Yealink W52P DECT phone? If not, what DECT phone are you using? And does the keypad light up? We want to know!

Xiamen, China – Spet. 20, 2017, Yealink announced their global launch of Yealink CP920 Conference Phone and the DECT IP Phone W60 Package. Let’s take a quick peek at these two new products!  

The CP920 Conference Phone


The CP920, together with the CP960 that released last month, is part of Yealink’s audio conferencing solutions targeting both in-room and remote participants. Both solutions provide HD voice, a 20 ft wide voice pickup range, and noise cancelling technology for communication clarity and efficiency. Different from the CP960, which targets mid-to-large-sized meetings, the CP920 is designed for small-to-medium sized users. To differentiate it from the traditional conference phones, the CP920 also comes with a simple touchscreen keypad for smoother user experience and 3-way PSNT conference support via the Yealink CPN10. Learn details here!

Key Features:

  • Optimal HD audio, full duplex technology
  • Yealink Noise Proof Technology
  • 20-foot (6-meter) and 360-degree voice pickup
  • Built-in 3-microphone array
  • Sensitive touch keypad
  • 3.1” 248×120-pixel graphical LCD with backlight

Download the CP920 Datasheet

The DECT IP Phone W60 Package

The DECT IP Phone W60 Package includes a bundle of W60B base and W56H handset, bringing your cordless communication to the next level. The W60B comes with major hardware improvements to support up to 8 handsets, 8 SIP accounts and concurrent voice calls! Even better, this solution also supports the advanced codecs such as OPUS and AMR. With strong battery and quick charging technology, this new DECT phone is a perfect solution for business cordless communication in warehouses, retails, restaurants and other work environments! Check out more here!

Key Features:w60-dect-package

  • High-performance SIP cordless phone system
  • 2.4″ 240 x 320 color screen with intuitive user interface
  • Up to 8 concurrent calls
  • Up to 8 DECT cordless handsets

Download the W60 Package Datasheet
See more New Hardware!

updateSept. 19th, 2017- BroadSoft announced that they will be updating the firmware for Yealink T4xG/P/S Series and Polycom VVX IP Phones through their BroadCloud offering! Find some details here:

These firmware updates will affect several Yealink and Polycom phones:

  • Yealink T4xS Series (Firmware –
  • Yealink T4xG / T4xP Series (Pending Firmware Deployment – Sept 2017)
  • Polycom VVX Series (Pending Firmware Deployment 5.5.2 – Beginning Oct 2017)
  • Models for future consideration
    • Audiocodes 4xxHD IP Phones (Timing TBD)

They will be adding additional services to be managed from the phones:

  • BroadWorks Enterprise Directoryyealink-polycom
  • BroadWorks Personal Directory (Yealink Only)
  • Network Call Logs, Received/Missed/Placed
  • Office Anywhere
  • Remote Office
  • Hide Calling Line ID
  • Reject Anonymous calls
  • Sim-Ring

The XSI will also be enabled by Default for Yealink and Polycom VVX Phones. End users will need to reboot their phones to enable the XSI capabilities. Check out the User Guides for changes to the User Interface on the Phones.

More information see broadsoft’s website

If you have a desk at work then chances are you have a phone on your desk. The kind of phone that is on your desk probably has a lot to do with what your job position and duties.

If you are working in a call center, then odds are you have an entry level phone that is equipped with just enough to get the job done. If you hold an inside sales position then you might have more of a mid-range phone. Perhaps something with programmable BLF keys or HD voice etc.

When you start to get into a job position that has an executive role, then you might have a use for a more high-end phone. A phone that is packed with features that can help you navigate through your day-to-day activities better, oh and a color touch screen too….obviously.

What would be a good example of a phone like this? Ahh, how about the Yealink T48G? When it comes to Yealink’s T4 Series, the T48G is the top of the line. It also has a 7” color touchscreen display, and just about every VoIP feature under the sun. To me, that sounds like the perfect executive phone!

Yealink SIP-T48G

But speaking of every VoIP feature under the sun, there is one thing that you are able to do on the T48S really stood out to me. Not only is this a cool and unique feature, but I feel like it can really come in handy for someone on the executive level who may be in charge of several people in the office.

What’s the feature? The Yealink T48G allows you to upload contact photos! Not only is this relatively easy to do, but it can really come in handy when trying to remember everyone you work with!

I am going to assume that everyone you work with has a company photo, you know, headshots for your website or email signature. These are great to take and upload to your phone contacts. Especially if everyone is assigned an internal extension, it may take a while for you to remember who is calling you.

Doing this can also help you put a face to a name and a face to a voice! So the next time you’re in the breakroom getting a cup of coffee, you can really impress everyone with your flawless name remembering skills.

Now, let’s move on to the how-to part of the blog and find out how to upload contact photos! It’s really quite simple, but it does involve some work on the web user interface. If this is something you need access to or help with, then just let your System Administrator know what you are trying to do, and grab some assistance! If you are able to tackle this on your own, then just follow these easy steps!

How to Upload a Contact Photo on the Yealink T48G

  • Click on the Directory and then go to Local Directory
  • Click Browse, and then locate a photo file from your computer
  • Click Upload Photo to upload the photo
  • You can click Delete Photo to delete the customer photo


Once you have your photo uploaded the next step will be to add the customer photo to the contact! Please note that the Yealink T48S only supports .png, .jpg, .bmp format files and the file size must be less than 5MB!

Now that you have uploaded your photo, all you have to do is follow these next steps and you will be on your way!

  1. Click on Directory and then Local Directory
  2. Click the desired entry you want to edit
  3. Select the desired photo from the pull-down list under Photo
  4. Click Edit to accept the change


And there you have it! Now that you have assigned a photo to your contact, when you place a call to the contact or receive a call from the contact, the touchscreen will display the contact photo! Just repeat the process to keep adding photos to different contacts!

Do you have a Yealink T48G on your desk? Do you use the Contact Photo feature? If so, what’s your experience been like? We want to know!

When it comes to the most popular conference phones, you may think of the Polycom IP7000, the Grandstream GAC2500, or the Yealink CP860. Now, you have one more option to think about!yealink-cp960

Yealink’s new CP960 conference phone has become a spotlight in the conference phone market since its release in June 2017. And it doesn’t just have an elegant look, it also boasts powerful features to give you all that you need for a conference meeting. But no more chatting, let’s check it out!

This “Y”-shape conference phone, which also represents the brand name “Yealink”, features an elegant design that makes it easy to pick up the audio in the room while eliminating noises with the noise-cancellation technology. With the CP960, up to five parties can join a conference call from different locations.


20-Foot and 360 Degree Voice Pickup Range

The Yealink CP960 comes with a built-in 3-microphone array and a 20-foot and 360-degree voice pickup range, providing you the best audio experience to make you feel as if all the participants are sitting across the table in person!


Yealink Pentagon Meeting Room

In Yealink Pentagon Meeting Room, you can create a meeting directly and invite or allow someone to join the ongoing meeting seamlessly. Its Active Speaker feature helps you easily recognize who is speaking during the meeting.

Two Additional CP Wireless Expansion Mic CPW90

The CP960 also has a 3.5 mm jack for optional voice output, as well as two microphones and power over Ethernet (PoE) functionality. Through the two add-on CP wireless expansion mics, the Yelaink CP960 provides long audio-capture distance at a radius of up to 20 meters without any wiring trouble. Check out the wired and wireless microphones options for the CP960:


High Expansibility

Turn the CP960 into a loudspeaker or microphone simply by pairing it with your smartphone via Bluetooth or with your PC/tablet via USB Micro-B port. And that’s not all! After successfully pairing, you can host a hybrid UC meeting with all these three devices, your smartphone, PC/tablet and IP conference phone CP960.

More Features to See: 

  • Optimal HD audio, full duplex technology
  • Yealink Noise Proof Technology
  • 20-foot and 360-degree microphone pickup range
  • Two additional CP Wireless Expansion Mic CPW90
  • Built-in 3-microphone array
  • Based on Android 5.1 operating system
  • 5-inch multi-touch screen with 720×1280 resolution
  • Yealink Pentagon Meeting Room
  • 5-way conference call
  • Hybrid UC meeting
  • Built-in Wi-Fi/Bluetooth
  • Connect to PC via USB Micro-B port

Download the CP960 Datasheet Here!

Shop Yealink's CP960

This month for our dose of Refresh we are featuring three IP Phones that are effective in two ways: in helping you save money (increase your bottom line) as well as in increasing your business productivity.

Cisco SPA303GSPA303g

This 3-line IP Phone is a great asset for a business to use in a common area or kitchen where there are minimum communication requirements. The SPA303G is compatible with all major VoIP infrastructure.

Key Features:

  • Dual switched Ethernet ports
  • Speakerphone
  • Caller ID, call hold, conferencing
  • Supports both Session Initiation Protocol (SIP) and Smart Phone Control Protocol (SPCP) with the Cisco Unified


Polycom IP 560Polycom IP 560

The Polycom IP 560 supports 4-line appearances and Polycom’s High Definition Voice (HD) Technology. The IP 560 is a Gigabit phone that features dual-ports for seamless integration with a PC or desktop server. The IP 560 is suitable for the office manager who needs the added feature buttons and the ability to maximize productivity by transferring or sharing data and applications between the network and the user’s computer.

Key Features:

  • XHTML micro-browser for Web application
  • Shared call/bridged line appearance
  • Busy lamp field
  • Presence and buddy list
  • PoE out of the box; AC Adapter sold separately if needed


Yealink T42G

The Yealink T42G is a high-level phone with an elegant interface that supports up to 12-lines. It is a Gigabit device that also features Yealink’s Optima HD Voice for clear communication. 

Key Features:refresh

  • Dual-port Gigabit Ethernet
  • Yealink Optima HD Voice Supported
  • Up to 12 SIP accounts
  • Full-duplex hands-free speakerphone
  • No expansion module support
  • RJ9 Headset Port
  • 2.7” 192×64-pixel backlit Graphical LCD
  • Wall mountable
  • Supports PoE; power supply available separately


The SPA303G, Polycom 560 and the Yealink T42G give users looking to deploy VoIP an affordable solution that won’t break the bank, but that also won’t disappoint. If you want to learn more about the Refresh products selection process and the reconditioning process before the products are placed on the shelf, click on the banner below.


In the past, I have written blogs about the importance of customizing your workplace. One of the best ways to do this is bringing in pictures from home, and even changing the wallpaper on your deskphone!

This process usually falls into the category of “basic” when dealing with most IP phones, and the same goes for the Yealink CP960. The only difference is this is a conference phone, and not like;y to be on your desk!

What I thought was cool is that even though this is a conference phone, and most likely to be used by several different people around the office, it is still fully customizable. Everything from the wallpaper to the ringtone to so much more!

For this blog, we will table how to change the wallpaper because that is a pretty popular thing when it comes to the customization of your phone. The CP960 will give you a list of preloaded wallpapers to choose from. If you would like to upload your own image, you will have to do that from the phone’s Web GUI, so it might be best to contact your Systems Administrator for help on that.

How to Change the Wallpaper on the Yealink CP960cp960

One thing that I will tell you is that the phone screen size is 5 inches or 720×1280. So when choosing a customer phone for this phone, make sure it will fit! In any case, if you want to keep it simple and use one of the preloaded images, then just follow these easy steps:

  1. Tap Settings from the home screen
  2. Tap Display from the Basic block
  3. Tap Wallpaper
  4. The touch screen will then display the current-used wallpaper with alternative built-in backgrounds on the bottom of the touch screen
  5. Select a desired wallpaper from the built-in wallpaper list
  6. Tap Set wallpaper

And that’s it! With something this simple, why not a little variety to your conference room? Just get ready for it to be a different background each time you use your Yealink CP960!

Do you have a Yealink CP960 in your conference room? If not, what conference phone do you use? We want to know!