Getting the right phone system for your business shouldn’t be difficult. After all, most of you who are reading this probably have better things to do with your time (like running your business or department). If it seems to you that phone system vendors do nothing more than confuse you with features, functions and technical jargon, you are not alone. Many folks throw their hands in the air when it comes to selecting a phone system and I can see why. Fortunately for you, it is not that hard to select the right phone system. No matter if you are a small medium business or a large enterprise, there is a basic set of questions you need to answer before selecting a phone system.…

On Wednesday, our neighbors to the north, Jazinga, formerly released their new VoIP Phone System for the SOHO market. Now, I know you are probably thinking,

“Garrett, there are dozens of VoIP Phone Systems out there. What’s so exciting about another one coming to market?”

Well, I have had the privilege of using the Jazinga box in my home for the last few weeks and I can say that the Jazinga MGA120 is no “me-too” phone system.

Why?

Well for starters Jazinga is far and away the easy phone system I have ever set-up. The set-by-step wizard based set-up is a breeze – I even had my non-technical brother successfully configure the system in under 10 minutes – that’s impressive.

You can to this that …

It is often not until something is pointed out to me that I notice it in abundance. Take, for example, a particular “tag” or signature used by graffiti artists. My wife pointed out the side of a mailbox as we were going for a walk the other night. She commented on how she’d noticed it around the neighborhood. Personally I had seen that many signs, mailboxes, and buildings had been tagged. However, I hadn’t noticed any particular tag over the other. Now I noticed this tag, pointed out to me by my wife, virtually everywhere even if I am not looking for it.

Every day I deal with IVR applications, menus and voice prompts; whether for work trying to contact a customer, or in my …

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There’s a new generation and it won’t be denied. I have previously blogged on the exciting new FreeSwitch 1.0 release. I predicted it wouldn’t be long before others in the industry started seeing its worth and started making applications for it. Well, one major trend seems to be that the folks over at SipX Foundry, who make the very nice SipXecs, are a bit smitten with FreeSwitch, and what it can do for them. They’ve just created a conference server solution and next in line are an IVR and hints about a voicemail system based on FreeSwitch. They now have that feature/application server that they needed to complete their system. I expect to see the SipXecs project to use FreeSwitch more often.…

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Last week I had the pleasure of meeting with Jose Landivar, co-founder of PaloSanto Solutions, an OSS pioneer in Latin America, with locations in Ecuador, Colombia and Florida.

Palosanto are the creators of Elastix, an OSS IP phone system and telephony platform derived from Asterisk. Elastix is growing in popularity outside of its native Latin America, and is characterized by its simple installation, clean user interface, integrated Hylafax server (Fax over IP) and virtualization support (using VMWare). Elastic also includes a wealth of integrated software packages including OpenFire integrated Instant Messaging Server, SugarCRM, mail server, billing software and support for more than a dozen languages.

PaloSanto is looking to build mindshare for Elastix here in the US marketplace, and they have …

The right server for your Asterisk Open Source PBX

One of the primary considerations when deploying an open source PBX based upon Asterisk, trixbox, Elastix and other Open Source platforms is choosing a suitable PC or VoIP server to run the software on. Asterisk runs on a Linux footprint, and the availability of hardware drivers is not the foregone conclusion that it is in the Windows world.

Choosing a host server for Asterisk Open Source PBX

Other components such as CPU type and speed, amount of RAM, and hard drive type and size often leave users feeling confused. Choosing the right hardware, the correct Linux distribution, and the best installation method are key decisions when deploying an Open Source IP PBX.

If you are also going to be installing PCI TDM or PRI cards

In the realm of IP phone systems there are many flavors to choose from. You have the small petite servers for a few users, such as a small or home office, then branch out to the big monsters that can handle 1,000 concurrent calls at once. It is easy enough with some simple wit and a little money to figure out a box that has the power for your needs, but one thing that some people do not take into consideration is the software back bone that makes this happen.

In my next few paragraphs I will be talking about the much loved trixbox unit and their software bundles. We will look over the Community Edition (CE), Standard Edition (SE), and then the Call Center …

AastraLink Pro 160 VoIP PBX Review

Aastra Telecom’s first SIP-based IP PBX

Aastra Telecom has announced that it will be releasing its first SIP-based IP PBX in early May; the AastraLink Pro 160. I recently had the option of attending a technical webinar on this product, and I have to say, I’m very pleased by its offerings in its initial deployment. The AastraLink Pro 160 is designed and targeted at applications for 25 phone system users or less, but allows for up to 9 AastraLink Pro units to be interconnected via IAX trunks to accompany remote offices, multiple locations, and larger applications with more users. The unit is strictly hardware based, and blankets Asterisk, however there is no access to the root command line interface–there’s simply no need to. The …

switchvox logo
Back in September 2007, Switchvox, makers of the commercially successful, Asterisk-based SOHO and SMB IP phone system, was acquired by Digium. Digium has recently rolled out the new channel model for the Switchvox platform, with some subtle changes in terms of seat licensing and support.

Switchvox hardware rack ready 3u configuration Intel-based midtower server

Switchvox offers two base hardware platforms; a standard Intel-based midtower server and a rack ready 3U configuration with increased CPU and RAM, RAID and redundancy options. The SOHO Tower (midtower) supports 10 concurrent calls. The SMB 3U rack mount server accommodates from 45 – 75 concurrent calls, depending upon the configuration you choose. Switchvox also offers cold spares and three year extended hardware warranty options.

The most significant change is in Switchvox’s software and support subscription licensing. There …

New Linksys One Products Rounded Out Product Line

At their annual Connected Office Day, Linksys released a number of new products and services within their Linksys line. The two products that stood out among the rest, where the SVR200 Wireless-G Services Router, and the SVR3500 Services Router. These two services routers form the foundation of the Linksys One product line and customer premises communications solutions. These Linksys One Services Routers support connections to the Internet via DSL, cable or T1/E1. Integrated services include SPI Firewall, SIP Proxy, QoS, VLAN, SIP ALG and IEEE POE. SVRs provide auto-discovery and auto-configuration of Linksys One devices. The Services Router also offers cascaded expansion to other Linksys One Ready (or traditional Ethernet) Switches, Network Storage Systems and …