How Does Fanvil Devices Management Service (FDMS) Work? – Webinar Recap

October 29, 2019 by Ying-Hui Chen

If you haven’t heard about Fanvil’s FDMS (Fanvil Devices Management Service), you are really missing out! 

FDMS provides remote device management service via TR069. It allows you to manage devices through LAN or WAN and can support configuration, deployment and firmware upgrade capabilities. Better yet, the FDMS is completely free for all Fanvil service providers and resellers. Log in to learn more about Fanvil’s FDMS HERE! 

If you missed our Fanvil FDMS webinar, download the presentation slides here! Our webinar recording will be ready and published shortly. Stay tuned!

Key FDMS Feature Overview:

  • Alarm notification of failures – Email, Web, SMS (Optional)
  • Device and System Logs – Phone, Door access
  • Door management monitoring and access control – Add/delete RFID Access Cards
  • Others – Video Preview * Network Phone/Contact Information Director Access

Fanvil FDMS Webinar Q&A Session:

Q1: What will happen if I input the wrong MAC address? Will I provision somebody’s phone?

A: For a mass deployment, you will have a barcode to scan and won’t need to do this manually so chances are, you won’t make a mistake. However, if you do make a mistake, it will lead to an error if the MAC belonged to another real customer; if it was not existed, that would be fine.

Q2: Via TR069 can the FDMS access a device at a customer’s location to hit the phones GUI and specifically download a PCAP?

A: This is not currently supported but it would be supported in the future.

Q3: Does the FDMS provide an aggregator for multiple door boxes so one may track a specific person’s comings and goings?

A: There is EGS log in FDMS which will collect connected door phones’ door opened logs. But this is not for all coming and going. It’s only for door phones that have a keypad and card reader outside. There is a button or remote control to open the door internally.

Q4. Does FDMS provide MOS scores or other call quality information that will help the actual customers understand where their quality issues lie?

A: FDMS would receive phones’ RTCP-XR which are included MoS value for calls.

Q5: Does the FDMS support SMS alerts to US phones?

A: Yes it does. This is an optional feature. You may have to work with a 3rd-party in order to transmit the signal. 


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