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Recent posts by Arthur on VoIP Insider

polycom_logoChoosing the right phone for your VoIP Phone System can play an important role in your voice over IP experience.  Polycom phones have long been touted as the go to SIP based phone, and for good reason. 

Polycom phones offer excellent sound quality across a wide range of models, unique features, and advanced applications.  The below information is a brief overview of the variety, features, and applications that distinguish Polycom phones as an industry leader.…

A VoIP PBX is different than a traditional PBX in the sense that your telephone calls are transmitted via your IP network, hence the name IP PBX (or VoIP PBX). An IP PBX doesn’t mean you have to give up your existing analog lines either; there is a difference between doing VoIP on the WAN and VoIP on the LAN.

A lot of customers using an IP PBX continue to use their existing analog phone lines and integrate them into their LAN through the use of a VoIP gateway or a PCI card.

The two primary reasons to switch to a VoIP PBX are cost and flexibility.…

Switchvox SOHO Overview

Switchvox SOHO is Digium’s switchvox software offering for small or home offices, though many business including larger organizations can still benefit from the great features that SOHO offers.  There are two other Switchvox offerings; including free and SMB which I will describe in later blogs.  The SOHO version has a smaller feature set and was designed for small offices that require a professional phone system at a lower price point, or lower call volume than the SMB.

SOHO Hardware

Switchvox SOHO was designed to be implemented on the Switchvox AA60 PBX appliance which supports up to 10 concurrent calls .  Typically an office of this size has less than 30 users, and might not have a server room with a rack …

The internet has changed the way business operate, this allows a variety of companies; including small and medium sized organizations to compete with enterprise companies without having to spend huge marketing dollars to be recognized in the industry.

However all companies still rely on a phone system.  Digium’s Switchvox PBX is one of the most popular phone systems in today’s IP PBX market.

The benefits of a Switchvox system include easy self administration, and feature rich choices that allow business of all size to stay connected at an affordable price point.…

3CX is an easy to install, flexible phone system that operates on a number of popular windows versions (xp, vista, 7, 2003, 2008).  With the majority of businesses using Microsoft products and running windows it makes perfect sense to integrate a phone system that cooperates in that environment.  The commercial editions of the product can be used in any environment ranging from 2 concurrent calls up to 512 concurrent calls, so weather you are a small start-up or large enterprise company looking to switch to VoIP, 3CX is worth your consideration.

Integrating with Exchange

Running in a windows environment allows you to take advantage of unified message capabilities most notably through Microsoft Outlook.  As a user of 3CX you have access to voicemail to …

A simple, but complex question I get from a  lot of small business owners and IT staff is, “is VoIP for my small business.”

Those of us in the industry might think that this question is a definitive, “Yes.” But for you – the small business – it’s not always that easy.

After all you’ve likely got a zillion other things to worry about.

Still VoIP is consistently in the media and millions of other businesses have made the switch making it a popular talking point.…

If you’ve been in any sort of sales or marketing role long enough you know the age old adage that you don’t sell a product, you sell a solution.

There are many reasons for this of course, but the primary reason is that one might think a product only does “X” when it really does “Y and Z” as well.

One such product  is the Phoenix Audio Quattro2. At first glance the Phoenix Audio Quattro2 looks like a USB speakerphone for use with services like Skype or a softphone client.

And the Phoenix Audio Quattro2 performs well for applications such as this. But the Quattro2 is finding a home in school districts, colleges and universities across the US for a number of uses.

One example …

A lot of businesses these days find themselves faced with tightening budgets and outdated phone systems deployed 10 or more years ago. I speak with these types of businesses everyday; owners or IT administrators looking at exploring whether or not a VoIP system is a good fit for their organization and how to approach putting a system together or approaching a service provider.

While hybrid solutions exist and the use of a VoIP gateway can allow many companies to deploy VoIP using their existing infrastructure, most people I speak with these days are interested completely replacing their existing phone system.

For this there are two ways to approach this project:

  • Hosted VoIP Phone Service
  • Premise VoIP Phone Systems

Each of these solutions bring with them …

I was recently discussing an asterisk implementation at a 12 seat organization, and the customer had some concerns about using a more developed solution such as the Trixbox or Swithchvox products due to budgetary constraints.

He had a fair amount of Linux knowledge and had used asterisk on a limited basis at home. Because he was not completely foreign to the subject he was ready to tackle the project, but needed some additional preparation.

To aid him, I found this link, just posted a couple days ago on Youtube which gives information on setting up a dial plan: