How to Make a Priority Call on the Cisco 8800 Series Phones

September 10, 2021 by Ying-Hui Chen

Sometimes you may need to handle urgent calls and Cisco’s 8800 phones make identifying these important calls easy for you! The multilevel precedence and preemption (MLPP) system allows you to easily set these emergency calls as higher priority than normal calls so you can respond to them faster. 

Once set up, when a high-priority call rings on your phone, you will see the priority level on the screen and the call will appear at the top of the call list. Check out the MLPP icons and the corresponding level:

How to make a priority call on Cisco’s 8800 Series

To make a priority call, you might need to sign in with your special credentials and then follow these steps:

  • Step 1 Pick up your Cisco phone handset.
  • Step 2 Press PrecLevel
  • Step 3 Select a priority level for the call
  • Step 4 (Optional) Enter your credentials on the authorization screen
  • Step 5 Enter the destination number. You see the precedence level icon on the phone screen and you hear the precedence ringback tone

That’s it! Did this feature help you deal with critical calls? We want to know! Visit our product page to learn more about Cisco’s 8800 Series phones!


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