The 3CX Reseller Updates Webinar Recap (Q&A Included)

January 16, 2019 by Ying-Hui Chen

It’s that time of the month to review some 3CX updates! This month, Ben focused on the new release of an update to their award-winning IP PBX – the Alpha, 3CX v16. If you couldn’t make it to the webinar, be sure to download the presentation slide deck and read this webinar recap post!

Some newly expanded PBX feature set includes:

  • Enhanced Office 365 integration
  • Enhanced queue options for skill-based routing of calls to agent groups
  • Extended IVR module
  • Queue engine restructure to scale better for bigger call center installs
  • Revised and optimized reporting engine

The new 3CX v16 update can be downloaded here:

3CX’s Reseller Updates Webinar Q&A Session

Q 1: Is there any news on SMS/MMS?

A: In about 2-3 weeks, we will have some updates on that.

Q 2: Are there any changes to the qualifications as a partner?

A: Yes. Last year, your sales number was measured every quarter, this year, instead of reviewing every quarter, we are going to review your performance every 6 months. Starting in 2019, you will keep your status for 6 months and be promoted or demoted after that time period. The promotion will happen anytime during the 6 months when you reach the partner level goal, but the demotion will only be at the end of the 6 months period.

Q 3: Will we need to recertify on the version 16?

A: Yes, we do need recertification on version 16 to keep people up-to-date.

Q 4: Have there been any upgrades on the Call Center app?

A: Yes, we put in a lot of new features to the web application such as call routing. There are a lot of updates but nothing has been published on our website yet.

Q 5: Is there an estimated time to market for v16? When can we sell it to the customers?

A: December 2019.

Q 6: Where can we download the slides?

A: You can download the presentation deck here.

Are you interested in learning more about 3CX reseller updates? Join our monthly recurring 3CX Boot Camp with Ben reseller webinar here!

Register for 3CX Webinar


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