Manufacturer Return Policies

If your product has stopped working outside of 30 days and inside of one year, here is how you proceed based on the manufacturer of the product:

• AudioCodes: Before an RMA can be issued a support ticket must be issued from VoIP Supply. An RMA will be issued only if the product is deemed defective. If the product is not deemed defective, but is inoperable, customer will be required to purchase a VoIP Supply or AudioCodes support package. For more information, please see the AudioCodes Return Policy.
• Cisco Products: Defective products may be returned for exchange/replacement directly to VoIP Supply within the first year.
• Digium Products: All Digium product returns due to defect are handled directly by Digium. Please visit Digium's website to initiate a return.
• Linksys Products: Defective products returned within 365 days will be replaced with either a factory refurbished unit or a new unit depending on available inventory.
• Polycom Products: Defective products returned within 365 days will be replaced with either a factory refurbished unit or a new unit depending on available inventory.
• Rhino Products: All products are eligible for a 15 day money back guarantee. Defective products may be returned to the manufacturer for up to five years.
• Sangoma Products: All customers with a Sangoma return must first work with Sangoma to trouble shoot the product. If Sangoma deems the product to be defective, a ticket number will be given and will enable a return/replacement through VoIP Supply.
• snom Products: Defective products may be returned for exchange/replacement directly to VoIP Supply within the first year.
• VXI: VXI will issue direct replacements on defective product returns directly for VoIP Supply customers. Please contact VXI directly to initiate the return.