Refurbished IP Phones: Quality and Affordability

March 21, 2018 by Youleidy Vega

Here at VoIP Supply, we strive to always stay on top of our customers’ needs and on top of the voice over IP market finding solutions and providing excellent service. Following this motto, we have become a leading VoIP hardware retailer in the United States and worldwide working with industry leading manufacturers. We also offer VoIP services in partnership with major service providers. One thing that sets us apart is our successful venture in our Refresh program in which we sell refurbished VoIP equipment to customers who are looking for a quality solution but that have a tight budget.

Refresh Manager Mike Rehac expressed his thoughts on the roots of Refresh by saying,

“Our “Refresh” line was created because we wanted to meet the need for a low-cost alternative to new equipment while differentiating ourselves from the used and crummy product offerings being by our competitors.”

Refresh equipment goes through a 10 step reconditioning process that includes examining the products we take in, upgrading those products to the latest firmware, setting to defaults so that the new user can configure the setting as they please, cleaning the products and repacking the products in new boxes and bubble wrap. The products come looking, working and smelling like new.

The great thing about Refresh is that all the products come with a six-month guarantee that can be extended to an additional six months for a small fee. Customers can have peace of mind knowing that if anything were to go wrong with the product(s) they would be taken care of.

Watch the video below to  learn more about the Refresh process!

Check out our featured Refresh picks of the month!

Polycom VVX 410

The Polycom VVX 410 supports 12 lines and has a 3.5” color LCD display with intuitive controls to applications.

This productivity-enhancing IP Phone allows you to set up meeting reminder, receive alerts and access the instant messaging/presence status right on the phone’s display.

Top features for the VVX 410

  • 3.5″ TFT (320 x 240)
  • 12 lines or speed dial keys
  • HD Voice up to 7KHz on all audio paths (Speaker, Handset, Headset)
  • 2 x Ethernet 10/100 or GigE (VVX410 )
  • Asian character support
  • Hard Keys: 12-key dial pad, home, speaker, mute, headset, volume, messages, hold, transfer
    4-way navigation cluster with center “select” key
  • Supports VVX Expansion Module and VVX Color Expansion Module (Expandability up to 3 modules)
  • Skype for Business and Office 365 Cloud PBX interoperability (order “Skype for Business Edition” codes ending in “-019”)

VVX 410 Datasheet

Polycom VVX 500

Polycom VVX 500 VoIP Phone

The Polycom VVX 500 is an IP Phone designed for managers and employees that need a tool that keeps up with their multitasking. The VVX 500 complements the user’s desktop computer by acting as an interface to the applications via its touch-screen display.

Top Features for the VVX 500:

  • 3.5” (9-cm) TFT (320 x 240)
  • Up to 12 line appearances
  • Immersive capacitive touch UI
  • Streaming media video playback
  • Video conferencing via external USB cam (coming post FCS)
  • Full Browser (Webkit)
  • HD Voice up to 14KHz on all audio paths (Speaker, Handset, Headset)
  • 2 x Ethernet 10/100/1000
  • 2 x USB 2.0 host
  • “Green” – low power
  • Hard Keys: 12-key keypad, home, speaker, mute, volume, headset
  • Supports expansion modules
  • Headset and Accessories: RJ9 wired headsets, Wireless connectivity via electronic hook-switch, read headset, Tech bulletin
  • USB-wired headsets
  • Wireless USB headsets

VVX 500 Datasheet

Yealink T42G

The Yealink T42G is a mid-level business phone that supports 12 lines and is equipped with productivity-enhancing features to help the user do more with less effort during the day.

Top T42G Features:

  • 12 Line Appearances
  • Dual-port Gigabit Ethernet
  • Yealink Optima HD Voice Supported
  • Up to 12 SIP accounts
  • Full-duplex hands-free speakerphone
  • No expansion module support
  • RJ9 Headset Port
  • 2.7″ 192×64-pixel backlit Graphical LCD
  • Wall mountable

T42G Datasheet

To learn more about Refresh or for questions or to inquire about selling your old VoIP equipment, contact Mike Rehac, Refresh Manager at [email protected]


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