How to Set Polycom VVX Series Volume to a Persistent Level?

June 18, 2018 by Ying-Hui Chen

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: What VoIP Headsets will work with Sangoma s500 and a mobile phone? Today, we have more new real questions and answers from VoIP users just like you.  

How to Set Polycom VVX Series Volume to a Persistent Level?

Q: I have a customer with 30 locations stated that the ringer is not loud enough. Is there a solution to resolve this?

A: Polycom’s VVX receiver volume resets to a nominal level after each call. This is the VVX VoIP phones’ default setting. To make the receiver volume persist across calls after you the volume setting is changed, you would need to manually edit the tx and Rx gains in the phones.

Here’s how to:

<Volume voice.volume.persist.handset=”1″/>

0 is the default number, which automatically resets your phone to a nominal level after each call ends. If you change the number to 1, the volume for each call will be staying at the same level as the previous call.



Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591


  • Komal

    Where do i need to change this number from 0 to 1. Do i need to go on any website? Because i can’t find anything on my polycom phone regarding volume level. Please help me out.

    • Hi Komal,

      This could be a backend issue. I would recommend contacting your IT department. If the issue still remains, please submit a ticket on our website and our team will be happy to assist:

      Thank you very much!


  • Doug

    You identified the setting I am trying to update, I am not familiar with how to execute the update. How do I apply this setting on my VVX600?

    • Hi Doug,

      You can try using the IP address of your phone and log in to view and make changes at https://

      Let us know if there’s anything else we can help.

      Thank you,

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

  • Featured Posts

  • Popular Posts

  • Read Our Feed

  • Latest

  • VoIP Post Categories

  • Archives