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The days of having to listen to your voicemails are gone and now more than ever, people are “reading” their voicemails.

It’s not a surprise to see Skype for Business (Lync) add new features. But what’s exciting is that, this time, the new feature will benefit almost everyone from small local businesses to international enterprise. Let’s check it out!

What does Voicemail Transcript do?

Voicemail Transcript automatically transcribes all incoming voicemails and delivers the text version together with the audio file to your inbox.

How does Voicemail Transcript help?

  • No more missing time-sensitive voicemails: Always miss important voicemails when you are outside somewhere noisy or not able to listen to the voicemails? You can now just read the text message without having to play the audio recording.
  • No need to write down a phone number: When someone leaves you a phone number via voicemail, the transcript writes it down for you automatically.
  • Hearing impairment is not a problem: For some that have difficulty listening to a voicemail due to hearing impairment, the transcript will come in handy to communicate in a timely manner.
  • Instant translation of foreign languages: Voicemail Transcript transcribes messages in the following languages (for the most recent list, click here)
    • Chinese
    • English
    • French
    • German
    • Italian
    • Portuguese
    • Spanish

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Some of the hosted service providers in our CloudSpan MarketPlace have had this type of feature for a while now and our customers just love it. If Skype for Business doesn’t work for you, check out the CloudSpan MarketPlace and let us do the rest! Call our VoIP experts today at 1-800-398-8647 to learn more!

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