Time to review the questions and answers we had during the Sangoma UCP webinar yesterday! If you missed the webinar, be sure to check out the Q&A session here:

Question 1: Will there be an iOS or Android app for UCP?

Answer: Not for UCP. It is mobile browser friendly, however.  Currently no plans to design or incorporate a dedicated app from the app store. For ZULU, we do have apps approaching the Beta stage, with the anticipated release in the next 90 Days

 

Question 2: I saw where you can do SMS from UCP and from Zulu. Is this only for your SIP service, or can I use it with my own?

Answer: Currently, SMS functionality for both is only in conjunction with our SIPStation SIP Trunking service.

 

 

Question 3: If I have issues with UCP, can your support team help me

Answer: Yes. If you currently have a support plan in place on your system, you can open a ticket and they will be able to troubleshoot with you.

I would also recommend searching and using our community forums at community.freepbx.org. Most likely if you are having an issue or misunderstanding, someone else has. Our Community provides great resources and support for each other. That is something else that makes the FreePBX Community different, and robust.

Have more Questions? Contact Brian Hyrek at bhyrek@voipsupply.com or 716-531-4318!

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: Is The Polycom IP 7000 Phone Compatible with a Shortel Phone System? Today, we have more new real questions and answers from VoIP users just like you.  

What is the difference between the Sangoma’s FreePBX system and the PBXact?

Q: What is the difference between the Sangoma’s FreePBX system and the PBXact?

A: PBXact is the commercial version of FreePBX. It’s a more robust platform with an easier-to-configure interface. It comes pre-loaded with some modules that are add-ons with the FreePBX. Also, it features the Zulu UC application.

PBXact is based on Sangoma’s FreePBX, but different in the following way:

  • More secure as the firmware is more tightly managed
  • Include most of the commercial add-ons of FreePBX
  • More intuitive web GUI

Sangoma PBXact phone system is also offered in software and hardware options.

Q: Will these systems work with POTS lines?

A: They will, you can load either an analog card or use a VoIP gateway for incoming calls

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

I know what you’re thinking, “why wouldn’t I just join the Sangoma Partner Program through Sangoma?”  Well, we have the answer for you!

As we all know, VoIP Supply is the most trusted name in the VoIP industry, but that doesn’t just go for end users, it very much applies to resellers as well!

By joining the Sangoma Partner Program through VoIP Supply, you will still get your Sangoma partner level pricing, but the savings don’t stop there!  You will also save on shipping costs, and will gain the extremely valuable knowledge of a dedicated VoIP expert!

But don’t take my word for it, click the video above and let one of our VoIP experts tell you himself! Brian Hyrek has been with the company for over 10 years and has a wealth of industry knowledge.

Brian, as well as the rest of our team, will be with you every step of the way, helping you deliver Sangoma’s amazing products to your customers! It’s just what we do! And we’re really good at it too!

The Sangoma FAXStation webinar was a blast! We appreciate the great interactions with our audience. We’d like to share the questions and answered that being discussed during the webinar with you.

Also, don’t forget to join our next Sangoma webinar: User Control Panel on April 5th, 2018!

Sangoma FAXStation Frequently Asked Questions

Question1: Can I port or spoof my Fax number to Sangoma’s FAXStation?

Answer: Yes, you absolutely can port numbers over, however, spoofing is not allowed. Click here to learn how the number porting works: https://wiki.sangoma.com/display/ST/Number+Porting

Question2: Is FAXStation just for the USA or can it accommodate international FAX DID’s? Can FAXs be sent to international numbers or just within the USA/ North America?

Answer: Canada is the only international country where we can accommodate DIDs and also the only place we can send international faxes.

Question3: How many FAXStation appliances can I have at one location?

Answer: As many as you have room for!

Question4: How many ports can FAXStation appliances handle?

Answer: 1-4 ports

Have more questions? Contact our VoIP expert, Brian Hyrek, at bhyrek@voipsupply.com or 716-531-4318!

Are you using or selling Sangoma’s FreePBX or PBXact phone systems? You will want to check this out!

Sangoma Technology recently announced the new release of Vega Management Module, a new PBX module designed to manage and monitor Vega gateways within the FreePBX and PBXact phone systems. Let’s find out what the buzz is all about!

 

What is Vega Management Module?

The Vega Management Module is a free-of-charge module, designed to help FreePBX/ PBXact customers manage and monitor their Vega gateways associated with their phone systems.

 

What Features are included?

The module is accessible just like any other module within the FreePBX webGUI, offering the following features:

  • Dashboard overview
  • Gateway Status
  • Configuration management
  • Firmware management

 

Where Can I Find It?

The module is accessible within the FreePBX webGUI like any other PBX module. Currently, the Vega Gateway Management Module is available to customers as a public Beta for FreePBX 14 systems.

It is not compatible with FreePBX 13 and below, but customers can easily upgrade their systems using the FreePBX 13 to 14 upgrade instructions . The Vega Management Module will be officially released for FreePBX 14 by the end of March 2018, then available to PBXact customers in April, 2018. See installation and configuration instructions here!

The Module currently supports the following Vega Gateways:

  • Vega 60G FXS/FXO, 3000G, 3050G Analog Gateways
  • Vega 100G/200G/400G E1/T1 Digital Gateways

Questions about Sangoma’s new module or the FreePBX/ PBXact phone systems? Give us a call at 1-800-398-8647 or utilize the comment box below to share your thoughts with us!

This event is over. See what other current promotions we have!

In honor of our basketball and IP phone fans this St. Patrick’s Day month, we are offering a bracket-style competition featuring the top IP phones in the industry!

Vote for the VoIP phone that you think has best features, functionality, and quality! One lucky winner will be drawn randomly on April 2nd from all voters of the winning IP Phone to enjoy one $250 Amazon Gift CardSee Details Here!

March Mayhem Rules:

  • Each person has one vote per game (match-up) so you have 7 votes in total for 7 games.
  • The more games you vote, the higher chances you have to win the $250 Amazon gift card!
  • Each phone starts out at zero votes for a new game (match-up).

From there only 4 phones will prevail to enter into round two, where we will have 2 matches, each with 2 phones. In round three, the VoIP phone that has the highest votes will become our winning VoIP phone!

We are halfway through the Samgoma Cloud 9 webinar series! The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner.

Also, you will be entered to win One s500 IP Phone (worth $149) when you register & attend all 5 webinars. Five winners will be selected!

What are the Topics?

Feb. 20, 2018         Zulu: Much More Than a Softphone

March 6, 2018       SIPStation: How it Will Grow Your Business?

March 20, 2018     FaxStation: Faxing Without a Fax Machine

April 5, 2018          User Control Panel for PBXact and FreePBX

April 26, 2018        Sangoma Solutions: How do They All Connect?

Missed some Cloud 9 webinars? Check out the useful Q&A session here!
Sign Me Up Now!

2018 is a new year, and the VoIP industry is already starting off with a rather sizable change.  Once finalized in the first quarter of 2018, Polycom will have officially acquired Obihai Technology! This is a big move for Polycom and Obihai specializes in hardware and software for VoIP phones.

It will be exciting to see what Polycom has in store for the future, and it is making everyone wonder exactly how many more of acquisitions we’ll be seeing this year!

In this episode of the VoIP News Update, VoIP Supply Marketing Supervisor Mary Cheney also covers what you need to know about this years ITEXPO!  VoIP Supply will be there February 13th – 16 at booth #428! If you plan on stopping by, don’t forget to say hi!

And lastly, on The VoIP News Update, Mary covers some important details on Sangoma University.  If you are thinking of becoming a VoIP reseller, or if you already are but have not looked into Sangomas product portfolio, then you will want to pay attention!

We want to hear from you! Are you a certified member of Sangoma University? Will you be at ITEXPO 2018? Do you think Polycom made the right decision by acquiring Obihai? Let us know, below!

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How can I connect a PBX to my existing incoming POTS line? Today, we have more new real questions and answers from VoIP users just like you.  

 

Are Revolabs Products Supported through FreePBX End Point Manager?

Sangoma FreePBXQ: What devices are supported through EPM for FreePBX? Are Revolabs products supported?

A: No, Revolabs devices are not supported through FreePBX EPM. Here is the list of compatible devices with EPM (3rd Party-addon) for FreePBX and PBXact:

STAY TUNED

Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

We co-hosted a Security webinar Part I with Sangoma this Tuesday and our audience had a lot of questions regarding SBCs, VPN, dynamic IPs, PBX and other security issues. We would like to share the Q&A session with all of you who may have the same questions!

Also, don’t forget the Security Webinar Part II is coming on February 6th! Register early to save your seat!

1. For the session border controller if we have any IPS static do we need one? Then we wouldn’t have ports open to the entire world but only from specific?

Answer: This will protect you as long as your users do not have infected devices at that IP address. Putting a SBC into the equation ensures that only the traffic you want passes onto your network.

2. What if you use a VPN? Do you still need a SBC?

Answer: VPN will secure the device (in this case the IP phone), but you are still opening up ports for your SIP provider. You must also consider the fact that your user may connect an infected PC or Laptop to that phone, which would now have a secure connection directly to your LAN. The same thing applies if your users are using a softphone over VPN using an infected device.

3. If we use remote phones and they are on dynamic IP’s or travel then we should be using an SBC?

Answer: Absolutely.

4. I would imagine VPN from endpoints to PBX, like OpenVPN with the Sysadmin Pro module. So if I have FreePBX, Sysadmin Pro module with Sangoma phones running OpenVPN, what does adding the SBC get me? SIP trunks, like Bandwidth or Flowroute. The PBX is hosted.

Answer: VPN will secure the device (in this case the IP phone), but you are still opening up ports for your SIP provider. You must also consider the fact that your user may connect an infected PC or Laptop to that phone, which would now have a secure connection directly to your LAN. The same thing applies if your users are using a softphone over VPN using an infected device.

5. What if our phone system is cloud hosted. Do we need an SBC?

Answer: Yes. Since you would need to open ports on your firewall to allow SIP traffic thru to your phones.

6. If you are using HA do you need 2 SBCs?

Answer: Since the two PBXs are on the same network, you would only need 1 SBC.

7. What if the SBC fails in the field.  Do you need a hot-swappable or can you run the system without the SBC?

Answer: A system will run without it and hopefully your backup security strategies will protect you until you get another SBC deployed. If security is your number 1 priority you should have a backup if your budget allows for it.

More questions? Utilize the comment box below to ask our VoIP Experts or simply raise your phone to contact Brian Hyrek at bhyrek@voipsupply.com or 716-531-4318!