We are halfway through the Samgoma Cloud 9 webinar series! The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner.

Also, you will be entered to win One s500 IP Phone (worth $149) when you register & attend all 5 webinars. Five winners will be selected!

What are the Topics?

Feb. 20, 2018         Zulu: Much More Than a Softphone

March 6, 2018       SIPStation: How it Will Grow Your Business?

March 20, 2018     FaxStation: Faxing Without a Fax Machine

April 5, 2018          User Control Panel for PBXact and FreePBX

April 26, 2018        Sangoma Solutions: How do They All Connect?

Missed some Cloud 9 webinars? Check out the useful Q&A session here!
Sign Me Up Now!

2018 is a new year, and the VoIP industry is already starting off with a rather sizable change.  Once finalized in the first quarter of 2018, Polycom will have officially acquired Obihai Technology! This is a big move for Polycom and Obihai specializes in hardware and software for VoIP phones.

It will be exciting to see what Polycom has in store for the future, and it is making everyone wonder exactly how many more of acquisitions we’ll be seeing this year!

In this episode of the VoIP News Update, VoIP Supply Marketing Supervisor Mary Cheney also covers what you need to know about this years ITEXPO!  VoIP Supply will be there February 13th – 16 at booth #428! If you plan on stopping by, don’t forget to say hi!

And lastly, on The VoIP News Update, Mary covers some important details on Sangoma University.  If you are thinking of becoming a VoIP reseller, or if you already are but have not looked into Sangomas product portfolio, then you will want to pay attention!

We want to hear from you! Are you a certified member of Sangoma University? Will you be at ITEXPO 2018? Do you think Polycom made the right decision by acquiring Obihai? Let us know, below!

Our tech support team at VoIP Supply offers great pre- and post-sales support plus provisioning, consultations, configuration, and installation help. We get a lot of VoIP hardware and software questions and would like to share the solutions with everyone.

In previous Mom’s calling Q&A series, we have discussed: How can I connect a PBX to my existing incoming POTS line? Today, we have more new real questions and answers from VoIP users just like you.  


Are Revolabs Products Supported through FreePBX End Point Manager?

Sangoma FreePBXQ: What devices are supported through EPM for FreePBX? Are Revolabs products supported?

A: No, Revolabs devices are not supported through FreePBX EPM. Here is the list of compatible devices with EPM (3rd Party-addon) for FreePBX and PBXact:


Come back for more VoIP questions and answers next time! If you have VoIP questions to ask us, please submit a technical support ticket or contact our VoIP experts today at (866) 582-8591

We co-hosted a Security webinar Part I with Sangoma this Tuesday and our audience had a lot of questions regarding SBCs, VPN, dynamic IPs, PBX and other security issues. We would like to share the Q&A session with all of you who may have the same questions!

Also, don’t forget the Security Webinar Part II is coming on February 6th! Register early to save your seat!

1. For the session border controller if we have any IPS static do we need one? Then we wouldn’t have ports open to the entire world but only from specific?

Answer: This will protect you as long as your users do not have infected devices at that IP address. Putting a SBC into the equation ensures that only the traffic you want passes onto your network.

2. What if you use a VPN? Do you still need a SBC?

Answer: VPN will secure the device (in this case the IP phone), but you are still opening up ports for your SIP provider. You must also consider the fact that your user may connect an infected PC or Laptop to that phone, which would now have a secure connection directly to your LAN. The same thing applies if your users are using a softphone over VPN using an infected device.

3. If we use remote phones and they are on dynamic IP’s or travel then we should be using an SBC?

Answer: Absolutely.

4. I would imagine VPN from endpoints to PBX, like OpenVPN with the Sysadmin Pro module. So if I have FreePBX, Sysadmin Pro module with Sangoma phones running OpenVPN, what does adding the SBC get me? SIP trunks, like Bandwidth or Flowroute. The PBX is hosted.

Answer: VPN will secure the device (in this case the IP phone), but you are still opening up ports for your SIP provider. You must also consider the fact that your user may connect an infected PC or Laptop to that phone, which would now have a secure connection directly to your LAN. The same thing applies if your users are using a softphone over VPN using an infected device.

5. What if our phone system is cloud hosted. Do we need an SBC?

Answer: Yes. Since you would need to open ports on your firewall to allow SIP traffic thru to your phones.

6. If you are using HA do you need 2 SBCs?

Answer: Since the two PBXs are on the same network, you would only need 1 SBC.

7. What if the SBC fails in the field.  Do you need a hot-swappable or can you run the system without the SBC?

Answer: A system will run without it and hopefully your backup security strategies will protect you until you get another SBC deployed. If security is your number 1 priority you should have a backup if your budget allows for it.

More questions? Utilize the comment box below to ask our VoIP Experts or simply raise your phone to contact Brian Hyrek at bhyrek@voipsupply.com or 716-531-4318!

Note: This is an update post for Sangoma’s PBXact UC Appliances Comparison – Choose a Right Phone System

We wrote a post about Sangoma’s PBXact UC appliances comparison back in June 2017. This month, Sangoma has added two more unique UC appliances to their PBXact suite, the PBXact 25 & the PBXact 400, to give you and your customers more flexible options to accommodate business needs! Let’s find out what they are all about!

PBXact UC 25

Equipped with only 25 user licenses and up to 25 user extensions, the PBXact UC 25 is as far the smallest PBXact appliances at the lowest price point.

It is a popular selection for small businesses that are looking for a smaller scale and simple solution! Same as the PBXact 40, the PBXact 25 comes with 4x GB Ethernet ports and 3x USB ports, giving you flexible connectivity options.

A unique feature set:

  • Tabletop and Wall Mount with included bracket
  • 4 Onboard GIG Network Ports
  • Single 120GB SSD drive
  • Quad Core Processor
  • 2 GB of Memory

See PBXact 25 Datasheet

PBXact UC 400 

Featuring 400 licenses and up to 150 simultaneous calls with 6x GB Ethernet Ports, the PBXact 400 is ideal for busy contact center or enterprise office deployments that demand higher productivity and employee collaboration.

This module also comes with 4 PCI express slots for PSTN cards just like the PBXact 1000. This new appliance is a great alternative solution for the PBXact 300 which has already been discontinued.

A unique feature set:

  • Supports 400 Extensions / Users & 150 Simultaneous Calls
  • Open SIP Trunk & PSTN Integration
  • Built-in Auto-provisioning with Sangoma IP Phones Including 3rd Party Options
  • Mobility & CRM Integration
  • Console Web GUI SSH
  • 4 PCI Express Slots for PSTN Cards

See PBXact UC 400 Datasheet

Looking at a whole picture, whether you are a small business, branch offices, call center, or enterprises, Sangoma’s PBXact UC Series has you covered! Check the comparison chart again to compare all the appliances in one place!

For more information or questions, please visit the product page or contact one of our VOIP experts at 1-800-398-8647 today!Shop PBXact UC Appliances

The Cloud 9 is a webinar series co-hosted by VoIP Supply and Sangoma that includes 9 webinars with various must-learn VoIP Cloud Service topics, starting from December 5th, 2017 ending April 26th, 2018. This is a unique opportunity for all of you who are interested in learning effectively about in-depth VoIP in a timely manner.


Also, you will be entered to wingiveaways

  • One s500 IP Phone (worth $149) when you register & attend 5+ webinars – Five winners will be selected
  • One s705 IP Phone (worth $229) when you register and attend all 9 webinars! – One winner will be selected

Must be located within the continental US to be eligible for the prize. Winners will be selected randomly and announced during the webinars! Register early before they are all filled up!


What are the Topics?

Register for all 9 webinars here!


Who Should Attend?

  • Individuals/organizations selling
  • IT & Telecom professionals
  • Service providers’ technical personnel
  • Anyone who is interested in learning about VoIP in depth


Why Cloud 9 Webinars?

  • Learn about all important VoIP topics efficiently in one place
  • Get answers from VoIP experts during the interactive webinar(s)
  • Steal the secrets of selling Sangoma’s PBXact Cloud
  • Enter to win one of five s500 IP Phones or one s705 IP Phone! See details above.

sangoma-resellerAre you an OEM, Reseller, Systems Integrator, or the go-to IP provider for your customers? The Empowered by Sangoma Partner Program has exactly the benefits and options to fulfill your clients’ needs and grow your business!

Why Join Sangoma Partner Program?

  • A wide variety of VoIP product portfolios to choose from including FreePBX, PBXact, SIPStation and FoIP Services, etc.
  • Professional Support and Training –  Receive professional support from the same team that is developing the Sangoma PBX platform
  • The industry’s best-engineered, highest quality, IP and UC solutions, supporting “any app, anywhere” for businesses and service providers of all sizes.

As a Sangoma Partner, you will….

  • Get lead referrals and bigger margin (with discounts of 10% to 60%)
  • Access to Sangoma marketing programs
  • Access to introduction to new, Not For Resale (NFR) products for testing
  • Receive pre-sale and post-sale support
  • Receive discounts on certified training and direct developer/manufacturer support

Review the program and requirements to become a Sangoma Partner

See Sangoma products  

Sign up to become a partner!

Sangoma, a leading provider of hardware and software components that deliver the best in IP Communication Systems, has been continuously working to improve their hardware and solutions as technology evolves. sangoma-logo

Today, Sangoma accomplished another milestone to introduce Sangoma University to help guide you through all of your Sangoma knowledge needs. In this initial offering, the key topic is PBXact/FreePBX – called PBXact Essentials and the training will be provided to those who wish to learn how to sell and market Sangoma products.

What does Sangoma University offer?

  • Online Technical and Sales Training Videos provide easy, self-paced instructions on Sangoma products, which allow for excellent visibility for people interested in Sangoma solutions.
  • Classroom Technical Training provides direct and in-depth training that ensures full comprehension of the product, in addition to having one-on-one access to go beyond just knowledge and strive into learning from other’s experiences.
  • Sangoma Certifications. Along with the Sangoma Training comes Sangoma Certifications. It will now be possible to mark your Online Training achievements with a certificate of Sangoma Certified Essentials. Two additional certification offerings will be provided with Classroom Training achievements, Sangoma Certified Apprentice and Sangoma Certified Professional.

Where do I access to Sangoma University?

Sangoma has already signed you up for Online Training. Please visit Sangoma University at training.sangoma.com.

For more information, visit Sangoma’s website.

Are you interested in learning about Sangoma products? Don’t miss out this exciting new training program that helps you become a Sangoma-certified expert!

foipFaxing has been the nemesis of VoIP systems for as long as VoIP has been a thing. If you had a good VoIP vendor in the past, they would generally recommend you stick to a landline, or PRI for your fax services. That was because faxing over protocols like SIP had proven to be completely unreliable due to the fickle nature of faxing over a best effort architecture. Even with the advent of T.38, faxing still was a problem child for many.

Enter FoIP, or Fax over IP. Specifically, Sangoma’s iteration of FoIP, which actually works. I believe we live in a time where things should just work, and we should stop dealing with custom problems born from custom solutions. Sangoma offers Fax Station, which is a service within SIP Station where you can turn on fax service, order DIDs, and order your FAXStation appliance.

How Does FAXStation Work?

What’s nice is the FAXStation appliance is a plug-and-play solution that allows you to use your existing fax machines. How does that even work? Well, think of it as a FXS gateway with a little Sangoma magic on the inside. You request the appliance from the SIP Station portal, and the device ships to you ready to go. Plug it into your network, and plug your analog fax machines into the FXS ports and you’re ready to go.

Sangoma claims analog line equivalent reliability, and the reason for that all of the heavy lifting (fax wise) occurs at Sangoma’s data center. The inbound fax arrives there first via ISDN/SIP, then the data (the fax) is then sent your FAXStation appliance via SSL which is what guarantees the reliability. It’s also a nice bonus that it’s encrypted.

The appliance comes equipped with up to four analog ports for fax machines, and two ethernet ports. You also have the ability to do custom branding if you are selling these to your own customers. Custom branding is something Sangoma also does for it’s FreePBX product.

Do you need a fast connection to the internet?

sipstationNope, you won’t be relying on best effort protocols when moving the fax over the internet. In fact, it works well with satellite services, which may be the only means of communication in remote areas of the world.

You might be wondering, why you wouldn’t want to just stick with your existing landline, or PRI? Well price is the first consideration, and also those dedicated circuit type products are rapidly becoming extinct. EoIP (everything over IP, don’t try and pronounce that) is the way of the present, and you should get with the times.

What does it all cost?

If you have a SIPStation account, which you SHOULD if you run a FreePBX phone system, you can see for yourself. If you’re not willing to look right now I’ll tell you. Expect the appliance to have a one time cost of $190.00 USD, high volume faxing ( a massive 3000 pages per month) will set you back $24.00 a month, and 150 pages per month will cost $9.95 USD per month. Compare that with your recurring analog or PRI bill!

It’s also worth mentioning that FAXStation allows you to do inbound fax to email, as well as outbound faxing via a web portal that supports multi-user, and access control.   

If faxing is critical to your business or organization, give Sangoma’s FoIP solution, FAXStation a chance. Thanks for reading and happy VoIPing!

Check out FAXStation by Sangoma

You had feedback and Sangoma listened! Sangoma recently updated their Peace of Mind Support Package in an effort to consolidate their offerings and make things more consistent for customers.

A POMPs package is an optional support agreement that is purchased by the customer from Sangoma for a single PBXact system. The purchase of a POMPs base package, which is sold as Gold or Platinum and any additional Add-On Feature packages entitles the customer to certain services to be rendered by Sangoma. Some of my customers wonder what has changed and how the two support levels different. So, let’s check out the two support packages in the chart below.

Choosing the right FreePBX support package will ensure you receive all technical support from implementation assistance to upgrades and product down emergencies. To learn more about the FreePBX POMPs visit our site or call me at 1-866-593-0920

Learn more about FreePBX POMPs