Top 4 VoIP Benefits Every Consulting Firm Should Take Advantage of
Whether you are a consulting company that focuses on technology and strategic service or a consultant who helps educational systems come up with better business plans, the most important skill you need is the ability to communicate. That’s where a VoIP system comes into play.
A VoIP system allows consultants to boost their communication efficiency to the next level and save a fortune with a unified communications system. Utilizing advanced VoIP features, consultants increase their customer satisfaction with less effort than ever before! Here we list the top 4 popular features that every consultant should take advantage of.
Benefit #1 Capture Every Call Wherever You Go
Find me/follow me VoIP service feature directs calls that are coming in to your desk phone or main line to anywhere convenient. That being said, you won’t miss a call when you are away from your desk and you’ll be able to stand by for your customers anywhere, anytime. This is a useful function for remote workers as well. Some additional advantages include:
- Only one phone number to hand out to receive calls to all devices
- Appear to always be at your desk when incoming calls are received
- Have the freedom to go about your day and stay in contact with everyone
- Learn more
Benefit #2 Record Important Communications
As a consultant, you must have encountered a situation that you have to deal with an overwhelming amount of clients/cases at the same time which makes it difficult to track every detail.
With VoIP system, you can easily record your phone calls and save messages with clients for future reference. Simply pull out the communication records, you are ready to catch up with your clients.
Benefit #3 Track Employee Activities
Tracking employees activities is especially crucial for customer-focused companies just like you. The advanced analytics make tracking and updating employee activities a breeze, creating a healthy competition between team members. This is also en effective way to avoid any dishonest activities within your organization.
Benefit #4 Integrate VoIP with CRM
Integrating your VoIP system with CRM enables you to manage your customer relationships easily and efficiently. With a united system, you are ensured to have the latest information and easy access when communicating with your clients.
Consulting companies can enjoy great benefits from deploying VoIP system; however, only a small percentage of them have made the switch and really utilized the service. No matter you are ready to take your business to the next level or you are still searching for more information about VoIP, contact our VoIP experts at 1-800-398-VoIP today! We are here to answer any questions you may have.