Unified Communications becoming a "must" in today’s business world

June 12, 2008 by Garrett Smith

Blackberry provides necessary link

With the ever changing advancements in technology, virtually anyone can be reached at any given time or location in the world. Today’s business needs require this seamless method of communication. Communication could quite possibly be the most important and most crucial aspects to any organization. Communication on an inter-departmental basis, communication with your customers, patients, or colleagues, communication that is considered mission critical, the messages that NEED to meet their destinations, such as health care personnel, IT managers in times of network emergencies, and virtually any position that requires attention immediately.

I was recently reading an article on computerworld.com pertaining to Unified Communication and how the Blackberry can take this process one step further. Imagine your personal or work-related Blackberry cellular device completely tied in to your corporate phone system (PBX), and the Blackberry inhabits all of the features and characteristics of the corporate system–now that’s Unified Communications at its best.

Now the Blackberry can’t do this on its own and according to John Cox, intermingling with the RIM’s Mobile Voice System (MVS) is needed to allow this mobility and functionality to work correctly. More information on the MVS system and how it essentially links the Blackberry with your corporate PBX can be found here.

With the ongoing need and push for a more mobile workplace, the idea for Unified Communications will become a must in almost every business out there; no more missing an important call, missing VM, or “I couldn’t get a hold of you.” In the Computer World article, David Heit, director of software product management, who focuses on MVS, server software introduced in 2007 and based on a product acquired when RIM bought Ascendant Systems, demonstrates on his own BlackBerry, selecting a five-digit corporate extension at a desk in RIM’s Waterloo, Ontario, headquarters and presses a button to connect over AT&T’s Enhanced Data Rates for GSM Evolution network. For the first time, the BlackBerry becomes, in effect, the user’s mobile desk phone, not just his mobile e-mail device.

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