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The Cisco UC500 base voice system is mostly defined by two things: how you are connecting to the PSTN or SIP trunks and how many users you will need. The UC540 base system will support 24 users natively, a maximum of 32 users with add-on licenses, 4 FXO ports for PSTN access, 8 PoE 1/ ports for IP Phones, 1 VIC slot for expansion, and integrated wireless for interoffice mobility. The Cisco UC560 solution allows for 24 users natively a max of 104 users with software upgrades, 4 FXS ports for analog phones, 3 L2 GE expansion ports, and 2 VIC slots for expansion. The UC560 comes in 2 configurations depending on your choice of access. For access to the PSTN, the UC560-FXO-K9 has 4 FXO ports. The UC560-T1E1-K9 also has 4 FXO ports but it has a T1/E1 port for SIP trunks as well. The T1 model only has 1 available VIC slot.
If you have chosen the UC540 base system, your system ships with 24 user licenses (max 32). If you have chosen the UC560, your system ships with 24 user licenses (max 104 users). You must order additional licenses for additional users. They are sold in packs of 8 and are e-delivered.
If you need additional FXS, FXO, or T1 modules, you have an open VIC slot in the UC500 chassis to add them. The VIC3 FXS modules add 2 or 4 additional FXS ports and DID support to your system. The VIC2 FXO modules add 2 or 4 additional FXO ports for PSTN access. The VWIC modules add 1 or 2 T1/E1 slots to your chassis. Please note that these T1/E1's support ISDN PRI and CAS only, they do not support data.
This is where you choose which Cisco phones you will be integrating into your Cisco Smart Business Communication System. For general office use where the user is on the phone less than 2 hours a day, The Cisco SPA303, SPA504, or SPA508 is a good choice. For high phone volume office workers who do a lot of transfering, the SPA509G is is a good choice because of its 12 line appearances. You can add up to 2 SPA500S to any SPA5xx phone to add 32 additional buttons (per SPA500S). For executive or managers, the Cisco SPA525G2 offers all the features you would want including a large, color LCD display, 5 line appearances, USB and Bluetooth support, and WiFi connection for using anywhere the office WLAN reaches. The SPA301 and SPA502 are ideal for common areas like lobbies or kitchens where a phone may be desired for very light use.
Do you need any additional phones? Maybe different models than what you chose above?
Did you need a Cisco SPA500S sidecar or any other types of Cisco Phones?
If you are using more than 8 IP Phones you will need a switch. Cisco recommends the ESW520 (10/100) or ESW540 (10/100/1000) series switches with the Smart Business Communication System. When using Cisco IP Phones, you should get a PoE enabled switch since the phones are all PoE enabled and do not ship with power supplies.
Will you be needing a Wireless LAN in your office? The Cisco UC500 Smart Business Communication System is set up to install, configure, and integrate seamlessly with Cisco's AP541N Dual Band Single Radio Wireless Access Point.
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