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Fulfillment

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Fulfillment

VoIP Fulfillment Experience and Capabilities

Since 2005, VoIP Supply has been successfully completing VoIP fulfillment for clients directly through our two warehouse locations in North America. Through the years VoIP Supply has added, and expanded on a number of features to meet our customers needs; completing over 8,500 fulfillment requests annually.

Fulfillment Offerings:

Business Automation:

  • Secure user portal to order to manage your business from start to finish.
  • Real-time visibility into privately stocked inventory, as well as real-time connections to all of your order information 24/7/365.
  • Manage your business with real-time automation of local receiving, outbound shipping, product provisioning and customer RMA’s.
  • Integrated support for assist your business in managing, and tracking RMA’s or support issues.

Turnkey Solutions:

  • Equipment provisioning.
  • Private inventory storage and palletizing.
  • Re-Packaging with custom inserts.
  • Customer service maintenance.
  • RMA product returns.

International Fulfillment Presence

VoIP Supply facilitates fulfillment requests for VoIP dealers and service providers throughout North America daily. With over 10,000 square feet of combined warehouse space in the United States, and Canada, VoIP Supply is able to offer a streamlined solution that allows our partners to take ease in knowing that their requests are handled correctly, and efficiently.

Ordering and Integration

By utilizing VoIP Supply’s custom portal, you have real-time access to your projects fulfillment progress and delivery. With the ability to manage your business from any web enabled device you will always ensure your project is on track, and expectations are being exceeded.

Order and Integration Features:

  • Project and order entry via XML API or Manual Entry
  • Order shipping tracking through your Custom User Portal, or by syncing with our shipping API
  • Additional API access for Customer Service requests, and RMA’s
  • Automated inventory updates on private stock (Hardware, Collateral, etc.)
  • Email reporting on orders, customers service, RMA’s and shipments.
  • Detailed reporting available on demand in your user portal for previous orders, service requests, and shipments

Provisioning and Professional Services

Utilizing VoIP Supply’s Provisioning and Professional services allows you to take complete control in providing the perfect solution to your customer without the time constraints, and financial burden of completing these tasks in house.

  • Product provisioning, and testing for; Phones, PBX’s, Routers, Gateways, Analog Telephone Adaptors (ATA’s), and Integrated Access Devices (IAD’s)
  • Product assembly
  • Customer labeling, and branding
  • Marketing insertions into hardware boxes, or shipping package, allowing for customer specific target marketing
  • Re-packaging, re-casing, and re-palletizing as needed by your customer
  • Multiple staging options for custom deployment options

Customer Equipment Replacement

VoIP Supply’s exclusive Refresh program will allow you to replace a customers device with a certified reconditioned device at a fraction of the cost of a new device. With VoIP Supply’s Refresh program, you can provide your customers the support and sense of security that comes with a Refresh product.

Benefits of Refresh Program:

  • All products are passed through our 10 step certification process to ensure the highest level of quality.
  • Provide your customers with a client specific device replacement program
  • Devices can be delivered to customers in as little as 24 hours
  • All devices come with a full 6 month warranty (can be extended to 12 months)
  • All fulfillment needs can be completed with a Refresh device