How to Reject Calls from a Contact on the Polycom VVX300
It is hard to imagine life without Caller ID. I know I am not alone when I say that I barely know anyone’s actual phone number anymore. Once they are added to my contact list, their name is all that matters.
These days, the same can be applied to your desk phone at work, with the power of VoIP technology, you are able to use your desk phone just like you would use your personal cell phone.
Most of the time, these phones have just about every feature your cell phone has, and in some cases, even more features! I have written past blogs about IP phones having cameras, recording video, and even custom ringtones in the past, so I know the possibilities are basically endless.
But because this is a basic blog that deals with the simplicity of VoIP, I am going to use the Polycom VVX300 as an example. This is an entry-level phone, it has nothing flashy about it, but it is packed with features!
One of these features just happens to be a contact list. You are able to add phone numbers to your VVX300 phone book just like you would on your cell phone. And because we all have that one person who calls all the time, but we never want to answer, you can do more than just ignore the call like you would on your cell phone. You can have the VVX300 automatically reject the call!
How to Reject Calls from a Contact on the Polycom VVX300
To do this is simple. If you absolutely never want to take a call again from an annoying telemarketer, or say, an ex that keeps calling you at work? Then follow these easy steps!
- Select Directories from Home view, and select Contact Directory
- From your directory, use the up and down arrow keys to select the contact whose calls you want to reject, and press Info
- From the contact’s information screen, press Edit
- From the Edit Contacts screen, use the up and down arrow keys to select Auto Reject, and select Enabled, and then press Save
And, POOF! From now on, every time that contact calls your Polycom VVX300, the call will automatically go to Voicemail. The one thing this phone cannot do automatically delete your dreaded contacts Voicemails. You will have to do that manually.
Do you have a Polycom VVX300 on your desk? Do you use the Auto Reject feature? If so, who keeps bugging you? We want to know!
6 Comments
How can I block a number that is not in my contact directory, but is on my recent calls list? I don’t have the choice to Auto Reject in this case…
Thanks!
Hi Janet,
Thank you for contacting, I have submitted a hardware ticket for you. Our team will be in contact shortly.
Thank you,
Evy
How can I block a number that is not in my contact directory, but is on my recent calls list? I don’t have the choice to Auto Reject in this case…
Thanks!
Hi Debbie,
You can try following these additional steps.
Menu > Directory “Choose the name of the unwanted caller” and there is the option of “Auto Reject”. Other than that, add to contact list then block from contact list. It seems they do not have an updated firmware OR that phone is SIP registered to a hosted provider who may or may not be provisioning the feature to the phone. Probably firmware.
House icon
Select “Directory” from Home Screen
Click on the name of the unwanted call
Click on the pen/pencil icon on the right to edit
Scroll down to Auto Reject
Select “Enable”, then “Save” (on left)
Upper left depress the arrow to go back to Directory and select another number or exit the page.
Note: A blacklisted call will not be disconnected. The phone will respond with “Busy Here” as if you were on Do Not Disturb and the call will roll over to your failover option.
If you continue to have issues, please let us know!
Mary
I just did that and it doesn’t work. Can I call someone and have them trouble shoot???
Hi Jack,
We can try to help you out! I am going to reach out to you directly and we will see what we can do!
What an awesome company you work for!
Mary Cheney