Sangoma’s FreePBX Modules: VQ Plus, Conference Pro, High Availability Disaster Recovery and Class of Service
Note: This is part 4 of the 4-part Sangoma’s FreePBX Modules blog series. This blog series was co-written by Cody Blackley.
Previously we discussed Xact Dialer, Appointment Reminder, Parking Pro, Voicemail and Pin Set Pro. Today we will finish up our last part of Sangoma’s FreePBX Modules blog series by introducing VQ Plus, Conference Pro, High Availability Disaster Recovery and Class of Service. Let’s dive in.
A virtual queue allows you to change the settings of a queue before a call is routed to the queue. This reduces the need for agents to log into multiple queues. For example, you could give VIP callers access to a VIP virtual queue that moves them to the front of the line in a real queue.
Conference Pro allows end users to manage conference settings from the user control panel (UCP). Admin users can also easily create conference room IVRs and choose which conference rooms are part of the conference room IVR.
FreePBX High Availability is a commercially developed High Availability solution that has reworked the FreePBX platform to integrate DRDB, Cluster Manager, and Pacemaker. This enables automatic mirroring and failover between two FreePBX Systems. Your phones and devices are registered to a floating IP address, so the failover between systems will be transparent to them. Your SIP Trunks will register to the active node, and if utilizing a PSTN Failover Appliance, your T1 or Analog lines will be directed to the active node as well. When the primary PBX is repaired or recovers, you can then switch back to the primary FreePBX node.
The Class of Service Administration module provides granular control at the extension level to access and set permissions of specific calling features of your PBX. These features include Outbound Routes, Feature Codes, Ring Groups, Queues, Conference Rooms, Voicemail Blast Groups, and Paging.