Are you new to VoIP industry? What exactly is VoIP and how does it work? We have collected four most common questions from VoIP beginners like you to help you get your foot in the door of the VoIP world!

4 Basic VoIP Questions for VoIP Beginners

  1. What is VoIP?

VoIP stands for “Voice over Internet Protocol”. An Internet Protocol (IP) is a data-oriented protocol used for communicating data across a packet-switched network (home, office, the internet). Internet Protocols (IP) allow you to transmit data any interconnected networks.

  1. How does VoIP work?

Utilizing a combination of hardware, software, and voice protocols, your conversations are carried over the IP network to its intended destination.

A VoIP system converts the analog audio signals (your voice) into digital data that can be understood by the VoIP devices and transmitted over the Internet Protocol (IP) network to the other end of the call.

  1. What does VoIP do?

VoIP allows you to make phone calls over any interconnected network instead of using traditional analog PSTN (Public Switched Telephone Network) lines. Because the calls are generated through the Internet, VoIP system perceives long distance calls the same as local calls.

  1. Why VoIP Service?

VoIP service not just reduces your monthly phone bill, but also offers you the flexibility you need. Check out some popular phone features below that will enhance your customer experience and work efficiency.

  • Voicemail to email & voicemail to text – listen to the recording directly from your inbox
  • Web collaboration tools – easily turn any device into a conferencing unit and have a call anywhere
  • Advanced analytics – real-time analytics to analyze the patterns and make wise business decisions
  • Call me/ Follow me routing – directs calls that are coming in to your desk phone or mainline to somewhere else that will be more convenient for you

Learn more about VoIP

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