Yeastar P-Series PBX System
The Yeastar P-Series PBX System is a complete PBX System that has been designed with SMEs in mind with a goal to offer a consolidated system that supports voice, video, applications, collaboration and so much more.
The P-Series IP PBX serves as an economical, yet feature-rich call center solution for enterprises that want better for less. The inbound contact center solution offers features that are tailored for SMEs to optimize agent productivity and enhance customer satisfaction in a budget-friendly way.
The P-Series PBX can be set up on the Cloud, through a flexible software edition or on-premise with the Yeastar P550 IP PBX, P560 IP PBX, and P570 IP PBX appliances.
P- Series Contact Center Features:
- ACD- Route incoming calls to the proper queue and the right, available agent based on certain strategies you set up.
- Call recording- Keep track of every phone conversation to improve the performance of your agents or for compliance with regulatory requirements.
- Wallboard- For agents and supervisors to intuitively monitor agent & queue activities in real-time and quickly identify any possible issues.
- IVR- Paired with ACD, IVR prompts callers to their desired destinations with customized rules, helping SMEs handle high volumes of incoming calls.
- Queue Panel- View real-time display of incoming calls, agent status and other queue-related statistics to help you efficiently handle the calls.
- Reports- Use detailed statistical reports for multi-dimension performance measurement and gain in-depth insights on efficiency improvement.
More P-Series Features and Benefits:
- Integrated PBX appliance or custom software installation
- An easy approach to fill the UC gap
- Optimized experience built for everyone
- Embrace boundless communications
- Supports Linkus UC Clients: Any Device, Anywhere
- Remote Access Service- Consistent in-office communication experience for everyone via the secure and hassle-free remote connection.
- Operator Panel- Drag and drop to dispatch incoming calls to extensions, ring groups, and queues based on real-time availability.
- Phonebooks- Group corporate contacts into several phonebooks and grant permissions to different departments separately.
- Chrome Extension- Yeastar Linkus for Google is a Chrome extension that enables you to miss no call, simplify dialing, and increase efficiency.
- CRM Integration- Align data and conversations with built-in Zoho CRM integration. Leverage click-to-call, call journaling, call pop-up, etc.
- Microsoft Teams Integration- A complete UC&C solution. Meet all internal and external calling needs directly from the Teams app.
