Canadian Pricing Information

Pricing will now be shown in Canadian dollars, click the 'SHOP USA' link at the top to revert to show USD.

To be considered for one of our positions please send resumes to careers@voipsupply.com with the job title in the subject line. Resumes should be Microsoft Word Documents or PDF's.

The primary requirement for any candidate is that they are completely aligned with our Core Values.

  • Come to play and deliver excellence
  • Be entrepreneurial with drive, passion and determination
  • Always be learning and sharing knowledge
  • Nothing improves without it, create and embrace change
  • Demonstrate integrity to everyone

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Available Positions:

Engineering

Senior VoIP Engineer

Responsibilities:

  • Timely, accurate and positive response and resolution to customer’s technical support needs and questions.
  • Maintaining an organized database of knowledge, solutions and FAQs for internal utilization.
  • Completely and accurately assisting with configured services for customers.
  • Properly test and troubleshoot hardware prior to defective return and test returned RMA’s for issues/problems etc.
  • Oversight and assistance with provisioning of phones and configuring IP PBXs.
  • Provide pre-sales and tier 1 technical support when requested.
  • Maintain required technical certifications based on various brand requirements.
  • Test new products in a lab environment to determine new markets for growth.
  • Create and conduct technical trainings for internal staff, including new products and technology refreshers.
  • Manage lab and inventory of equipment assigned to.

Qualifications:

  • Technical expertise, particularly SIP, VoIP, Networking, Firewalls and Communications.
  • Experienced using technology to increase efficiency and effectiveness.
  • Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies.
  • Must be able to provide oversight and direction on custom provisioning needs.
  • Must be able to manage an internal knowledge-base and internal/external ticketing system.
  • Previous experience in VoIP and/or telephony or equivalent schooling is preferred.

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line. Resumes should be Microsoft Word Documents or PDF's.

Marketing

Marketing Manager

Mission:

As the Marketing Manager, you’ll be responsible for the creation and implementation of comprehensive strategies using online media. Using a variety of forms of media, you’ll promote brand recognition to drive traffic and revenue for our company’s website. Through careful monitoring and an analytical problem solving approach, you will optimize campaigns and promotions while ensuring both search engine visibility and a favorable user experience.

Marketing Manager Responsibilities:

  • Manage and grow new online customer acquisition through SEM/SEO, email, affiliate and display.
  • Optimize campaign performance through creative testing and optimization.
  • Building predictive month-by-month campaigns.
  • Develop systematic, reproducible process for generating high quality sales-ready customers.
  • Monitor and report on effectiveness of ad campaigns.
  • Work with our vendor and manufacturer partners on promotions and brand growth.
  • Develop and implement strategic marketing plans for our organization.
  • Continuously research, identify and execute on testing new online marketing channels to drive traffic and revenue.

Desired Skills & Experience

The primary requirement for any candidate is that they are completely aligned with our Core Values .

  • Come to play and deliver excellence
  • Be entrepreneurial with drive, passion and determination
  • Always be learning and sharing knowledge
  • Nothing improves without it, create and embrace change
  • Demonstrate integrity to everyone

Relative to the Role Itself:

  • Must be driven to improve and strive to be the best in their chosen role/profession.
  • Must be able to listen and understand the customer’s needs before “telling” or “suggesting” anything, ensuring that the customer is receiving a solution that truly adds value.
  • Must have a very strong need to complete tasks with great attention to detail.
  • You must have a deep understanding of the mechanics of getting new customers across all web channels, from email, web advertising to social media.
  • You must have 2-4 years of experience in Online Marketing and Customer Acquisition, which includes proficiency in Google Analytics and SEO/SEM.
  • Excellent communication skills, both written and verbal, to work effectively with partners, departments and teams.
  • Experienced using technology to increase efficiency and effectiveness. Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies.

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line.

Ecommerce Business Specialist

Mission:

The Ecommerce Operations Specialist is responsible for accurately updating as well as actively maintaining VoIP Supply’s online product catalog via the following activities:

  • Works directly alongside the Brand Manager to ensure the accurate pricing and product descriptions of each item in the online product catalog.
  • Updates and refreshes existing product content with a focus on being both compelling and unique.
  • Responsible for resolving website ticketing issues and adjustments via ZenDesk for all marketing activity; as well as any and all complications and issues related to pricing and availability issues amongst our distribution partners.
  • Creates and generates SKUs for the implementation and creation of new catalog products, as well as any and all sales requests for SKU creation.
  • Creates and generates new product web pages and framework for product offerings via Magento; and is also responsible for the upkeep of existing brand webpages.
  • Works alongside purchasing and assists in maintaining the relationship between VoIP Supply and their distribution partners.
  • Perform price audits.
  • Assist in website functionality Q/A.
  • Link prospecting for increased targeted traffic.

Desired Skills & Experience

The primary requirement for any candidate is that they are completely aligned with our Core Values .

  • Come to play and deliver excellence
  • Be entrepreneurial with drive, passion and determination
  • Always be learning and sharing knowledge
  • Nothing improves without it, create and embrace change
  • Demonstrate integrity to everyone

Responsibilities:

  • Deliver production in a timely manner, meeting all established deadlines.
  • Verify and ensure that product information is properly displayed and presented.
  • Maintain on-page website optimization.
  • Accurate and timely maintenance, updates, and synchronization of product details between systems.
  • Coordinate with external sources for the collection of product information.
  • Collect technical specs on products so comparisons between products can be performed.
  • Align with product managers/owners to ensure pricing and promotions are up to date.
  • Requires working on multiple products at once across a number of different groups adhering to deadlines.
  • Maintain product web content, pricing, promotions across all e-commerce systems and social media on a daily basis.
  • Manage the uploading of all products, including product descriptions, technical data, product features, product imagery, pricing, options, etc.

Skills:

  • Works well with others
  • Works well independently
  • Well organized
  • Solves problems effectively
  • Proficient in HTML, CSS and/or JavaScript
  • Great attention to detail
  • Great analytical skills
  • Excellent communication skills
  • Effective time management
  • Creative thinker

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line.

Sales

VoIP Account Manager (Outbound Sales B2B)

Mission:

VoIP Supply is the largest and fastest growing VoIP hardware Value Added Reseller (VAR) in North America. We are looking for associates who have experience working in a fast paced, technology focused environment and who possess the skills and desires to outperform their peers and business competition.

We continually recruit individuals that are just like us; passionate, entrepreneurial, dynamic, creative and innovative, but also unique in that you view the world from a different lens, you bring to the table radical thoughts, different ideas, and interesting perspectives on everything that you do. We want those who think outside of the box, know that there is no such thing as impossible, and who want to grow, develop, and eventually lead the company to the next level.

Employees are provided with a generous base salary, and a uncapped commissions plan offers you an unlimited earnings potential. A full benefits package takes effect within 30 days of employment, and matching 401k option is also included.

VoIP Account Manager (Outbound Sales B2B) Responsibilities:

  • Hunting to identify new business opportunities within a National Sales Territory focused on the SMB and Mid-Market corporate client.
  • Through direct calling, and email you will identify, qualify, and generate these new business opportunities by working directly with Key Decision Makers
  • Leverage consultative and relationship building selling techniques you will identify current and future solutions
  • Help VoIP Supply customers and prospects by positioning our solutions for new business
  • Achieve monthly, quarterly, and yearly revenue goals.

Qualifications:

  • 2-5 years of solid, outbound sales experience, preferably B2B in the VoIP field
  • Previous sales experience (recent experience strongly preferred) with a track record of success is required
  • Strong oral and written communication skills are a must
  • Ability to work in a fast paced, team environment with revenue deadlines
  • Working knowledge of computer applications such as Google Apps, and Microsoft Office are a plus
  • A college degree is preferred

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line.

VoIP Sales Representative

Mission:

The ability to acquire new business in order to expand base of customers. Our sales rep. will be able to close existing inbound business and continue to meet monthly sales quotas. The ability to handle cold calls, prospect and close new sales. Must be a self-starter, highly motivated individual with previous VoIP sales experience preferred but not required.

VoIP Sales Representative Responsibilities:

  • Completion of required sales trainings and brand certifications.
  • Participation in company led/provided trainings, skills and technical advancement.
  • Participation in the inbound call queue and online chat to answer requests and provide information.
  • Regular contact with existing customers to follow up on account, business opportunities and establishing a sound business relationship.
  • Timely follow up on all open quotes, including documentation of any lost quotes and the reason.
  • Documenting activities in our CRM platform specific to the account or opportunity.
  • Responsive to all leads, calls and emails from customers.
  • Following company process and procedures for inter department communications via our ticketing system.
  • Proper use of sales tools and CRM platform.
  • Understanding of the marketplace, competition, and user experience online through our store.
  • Attaining all metrics details in the position compensation program. Including monthly gross profit quota, calls per day, queue call abandonment rate, account profile completion, and lead response time.
  • Successful completion of required brand sales certifications.
  • Demonstration of alignment with the company’s core values.
  • Timely responses to leads and inbound phone calls.

Relative to the Role Itself:

Individual needs to be detail-oriented, understand profitability components, effectively plan daily responsibilities, and be able to multi-task. Timeliness, accuracy and customer service levels must be at the highest standard. Aptitude and passion for learning the technical intricacies of Voice over IP and related technologies Must be accountable by holding oneself accountable and proactively provides proof of metrics. Must be a lifetime learner. Continuous self-improvement for the sake of learning and sharing. Comes to win every day with self-motivation and sense of urgency. Highly focused on the customer’s needs, establishing trust and providing knowledge.

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line.

Technical Support

No Open Positions
VoIP Supply
Awards & Accomplishments
2015
BNBEA Ethics Award Finalist
2014
Fast Tack Companies List
2014
RuleBreaker Entrepreneur Award
2014
WNY Best Places to Work
2013
WNY Most Admired Companies
2013
#42 Top Private Companies in WNY
2013
WNY Best Places to Work