To be considered for one of our positions please send resumes to careers@voipsupply.com with the job title in the subject line. Resumes should be Microsoft Word Documents.

Marketing

Product Manager

Mission:

The Product Manager has multiple product management and marketing responsibilities. Some responsibilities include but not limited to: accuracy of day-to-day maintenance/growth of assigned product lines, product data including new products, EOL products, etc. Maintaining the product catalog and competitive pricing through weekly, monthly, and quarterly cost/sell price audits. Conducting scheduled product trainings for sales team on new product releases, conducting quarterly reviews and corresponding meetings for each product line managed, and will facilitate and coordinate manufacturer site visits with vendor visit processes.

Product Management Responsibilities:

  • Act as product line champion and internal evangelist for assigned product lines
  • Day-to-day management and administration of product lines and product data including new products, EOL products etc.
  • Making sure our product catalogue is maintained and has the correct content at all times.
  • Conduct set weekly, monthly and quarterly cost/sell price audits to maintain competitive pricing
  • Aide Marketing Director in facilitating favorable relationships with assigned product line manufacturers
  • Facilitate and coordinate manufacturer site visits in accordance with vendor visit processes
  • Conduct scheduled product trainings for sales team on new product releases
  • Conduct quarterly reviews and corresponding meetings for each product line managed
  • Complete special projects as assigned by management

Product Marketing Responsibilities:

  • Day-to-day management of product merchandising, including product line accessories, up-sells, cross sells and related products
  • Creation, implementation and reporting on product line specific promotions, offers and contests
  • Day-to-day management and optimization of product line paid search campaigns (Google, etc.)
  • Day-to-day management and optimization of product line comparison shopping and marketplace listings (Google Base, Amazon, eBay, etc)
  • Daily blog posts, social media participation and content creation specific to product lines

Other Job Duties/Requirements:

  • Knowledge of technical products and product distribution channels
  • Knowledge of professional product management and marketing techniques
  • Understanding of profitability components
  • Skill in personal computing or keyboarding. Moderate proficiency in systems
  • Excellent oral and written communication skills
  • Ability to multi-task, respond to rapid change, organize, prioritize and perform work with occasional supervision
  • Ability to communicate effectively in person, on the phone, in group meetings and discussions
  • Mathematical ability to sufficiently add, subtract, multiply, divide, figure averages and percentages
  • Ability to follow directions and procedures accurately; to organize facts and figures; apply basic arithmetic
  • Participate in meetings to communicate information regularly

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line.

Sales

VSP Inside Sales Representative

Mission:

As the VSP Inside Sales Representative you will work independently as well as with the CloudSpan Sales Team to generate VoIP Service Provider Leads (Unique Customers).  It is generally anticipated that Leads will either be sold to VSP partners or passed along to a CloudSpan Sales Associate.

 You will ultimately help our customers with all of their telecommunication and Cloud Services needs and work to always remain in line with the Core Values of Sayers Technology Holdings.

Outcomes:

  • Contact all new customers, both web and rep assigned, to discuss service needs and determine if they are interested in receiving competitive bids for their VoIP Services. (Sales)

  • Thorough documentation of all call details and customer information learned during the call, regardless of sales outcome.

  • Being Amazingly Responsive and Ridiculously Dependable to ALL VoIP Supply customers in need of assistance. (Caring)

  • Always working to improve one’s skill as a Technical Support Professional and elevate peers to help them achieve their maximum potential as well. (Learning and Sharing)

Desired Skills & Expertise:

The primary requirement for any candidate is that they are completely aligned with our Core Values.

  • Come to play and deliver excellence

  • Be entrepreneurial with drive, passion and determination

  • Always be learning and sharing knowledge

  • Nothing improves without it, create and embrace change

  • Demonstrate integrity to everyone

Relative to the role itself:

  • Must be driven to improve and strive to be the best in their chosen role/profession.

  • Must be able to listen and understand the customer’s needs before “telling” or “suggesting” anything, ensuring that the customer is receiving a solution that truly adds value.

  • Must have a very strong need to complete tasks with great attention to detail.

  • Must communicate with customers on their level, per their preferred method, to create a meaningful relationship and positive service experience.

  • Exceptional telephone, sales & negotiating skills to obtain lead information and permission without offending customers.

  • Experienced using technology to increase efficiency and effectiveness. Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies.

Accountability Metrics:

  • Generation of 10 qualified service provider leads per day; immediately following 30 day ramp-up period.

  • Completion of 70-100 documented calls, emails or other communications with potential Service Provider (SP) lead candidates per day.

Compensation:

  • Base salary  = $25,000 per year

  • Per lead payout (greater than 100 for the month) = $15.00 with NO EARNINGS CAP

  • Additional quarterly bonus of $500 if monthly quota is consistently achieved  for each month of that quarter.

  • Note: Earnings in Year 1 are generally expected to be approximately $32,250 and $45,000 in Year 2.

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line.

Sales Assistant

Summary:

Within this role you will be responsible for supporting sales staff by providing administrative, clerical, and customer support. Follow up with customers, complete orders, and process sales leads.

Primary Responsibilities:

  • Answer telephone calls and assist customers.
  • Handle orders, complaints, and other inquiries.
  • Perform data entry when orders are completed or changed.
  • Process sales data and progress reports.
  • Follow up and qualify sales leads.
  • Direct sales leads to appropriate member of sales team.
  • Respond to emails, phone calls, and other forms of correspondence.
  • Explain promotional offers.
  • Maintain client database.
  • Arrange meetings and coordinate travel arrangements.
  • Ensure all client information is correct.
  • Co-ordinate customer-focused seminars.
  • Complete quarterly sales meeting data, templates, and presentations.

Candidates need to detail-oriented, understand profitability components, have strong mathematical ability, excellent oral/written communication skills, and be able to multi-task.

If being a Sales Assistant is what you love to do and you want to do it better than any of our competition then send your resume to: careers@voipsupply.com.

Sales Professional, Technology

Mission:

You show up early. You take pride in helping customers. You understand no isn’t an answer. You’re passionate about closing a sale.

If you think you have the talent, passion, work ethic and technical acumen to help take one of Western New York’s TOP 100 Private Companies into the TOP 20, then we must chat.

VoIP Supply, North America’s leading supplier of VoIP equipment and solutions, is currently looking for proven sales professionals to fill open positions in our growing sales department. Fueled by industry leading products and new cutting edge services, VoIP Supply is entering a new phase of growth and has immediate openings for the right sales candidates.

These open sales positions are tremendous opportunities for proven technology sales professionals to take their career and pay to the next level. VoIP Supply offers an aggressive compensation and full benefits package, including company profit sharing.

Technical Support

Technical Support Specialist

Mission:

As the Technical Support Specialist you’ll be responsible for taking care of the technical support needs of both our internal and external customers.

Outcomes:

  • Timely, accurate and positive response and resolution to customer’s technical support needs
  • Maintaining an organized database of knowledge, solutions and FAQs for internal utilization.
  • Completely and accurately assisting with configured services for customers.
  • Properly test and troubleshoot hardware prior to defective returns.
  • Oversight and assistance with provisioning of phones and configuring IP PBXs.
  • Provide pre-sales and tier 1 technical support when requested.
  • Maintain required technical certifications based on various brand requirements.
  • Test new products in a lab environment to determine new markets for growth.
  • Create and conduct technical trainings for internal staff, including new products and technology refreshers.

Desired Skills & Expertise:

The primary requirement for any candidate is that they are completely aligned with our Core Values.

  • Come to play and deliver excellence

  • Be entrepreneurial with drive, passion and determination

  • Always be learning and sharing knowledge

  • Nothing improves without it, create and embrace change

  • Demonstrate integrity to everyone

Relative to the role itself:

  • Technical expertise, particularly SIP, VoIP, Networking, Firewalls and Unified Communications
  • Experienced using technology to increase efficiency and effectiveness
  • Particularly adept at researching and learning new products, services, tools and other productivity enhancing technologies
  • Must be able to provide oversight and direction on custom provisioning needs
  • Must be able to manage an internal knowledge-base and internal/external ticketing system
  • Cisco CCNP Voice certification preferred but not required
  • Previous experience in VoIP and/or telephony or equivalent schooling is preferred

If you are interested in this job posting please send your resume to careers@voipsupply.com with the job title in the subject line.

For consideration, please submit your resume to careers@voipsupply.com

VoIP Supply
Awards & Accomplishments
2013
WNY Most Admired Companies
2013
#42 Top Private Companies in WNY
2013
Certified B Corporation
2012
WNY's Most Admired Companies List
2012
#46 Top Private Companies in WNY
2012
WNY Best Places to Work
2011
#50 Top 100 Private Companies in WNY