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The 3CX Phone System Enterprise Edition is a software-based IP PBX Phone system which runs on Windows and offers features that larger organizations need such as failover in addition to the high-end call center suite including advanced real time queue statistics, advanced agent statistics, call back features, queue strategies, SLA alerts, listen in, whisper, and barge, and more!
Evolve your communications with 3CX Phone System for Windows - an IP Phone System that completely replaces your proprietary PBX, supports standard SIP soft/hard phones, VOIP services and traditional PSTN phone lines. 3CX Phone System is far less expensive than a traditional PBX and can reduce call costs substantially by using a VOIP service provider. Its web-based administration makes phone system management easy. 3CX Phone System eliminates the phone wiring network and allows users to easily work remotely. 3CX Phone System runs on any Windows or Mac O/S Server or computer.
Phone System Features | 3CX BASIC | 3CX PRO | 3CX ENT/AI | 3CX ENT + |
Commercial Licenses Starting From | 8SC+ | 8SC+ | 8SC+ | 8SC & 16SC only |
Free Edition 4SC |
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Instance Type | Dedicated Instance | Dedicated Instance | Dedicated Instance | Dedicated Instance |
User Features | ||||
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BLF Busy Lamp Field |
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Headset Integration |
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Phone Directory |
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Call Handling Features | ||||
Auto Attendant |
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Boss-Secretary |
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Call Logging |
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Call Parking / Pickup |
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Call Processing Scripts |
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Inbuilt SBC for Offsite Phones |
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Integrated Fax Server |
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Multi-level IVR |
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Ring Groups |
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System Configuration Features | ||||
Custom FQDN |
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Custom IP Phone Logo |
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Custom SMTP Server |
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Google Workspace / Full Integration |
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Google Workspace / User Sync Only |
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MS 365 Integration / Full Integration |
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MS 365 Integration / User Sync Only |
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VMware / Hyper-V / KVM |
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Xapi/Call API |
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AI Transcription Features | ||||
Call Summary |
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Call Sentiment |
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Call Transcriptions via 3CX Cloud |
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Call Recordings via Google or OpenAI |
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Call Recordings via OnBoard Server (8SC) |
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Call Recordings via OnBoard Server (16SC) |
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Speaker Diarization (for 3CX Transcription only) |
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VoiceMail Transcription Free via 3CX Cloud |
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VoiceMail Transcription via Google or OpenAI |
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VoiceMail Transcription via OnBoard Server |
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AI Agents | ||||
AI Boss-Secretary *NEW |
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AI Personal Assistant *NEW |
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AI Receptionist |
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Call Center Features | ||||
Barge in / Listen in / Whisper |
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Callback |
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Call Recording |
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Call Reports Basic |
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Call Reports Queue |
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Connect Remote Offices (Bridges) |
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Hot Desking |
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Scheduled Restore |
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Skill-based Routing |
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SLA Alerting |
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Start / Stop Call Recording Rights |
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Switchboard |
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Wallboard |
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Video Conferencing | ||||
3CX Link |
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Onboard Video Conferencing MCU (16SC+) |
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Polls |
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PDF Sharing |
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Whiteboard |
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Maximum no. of participants | 100 | 250 | 250 | |
Live Chat & Messaging | ||||
'3CX Talk' Link |
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Chat Reports |
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Enterprise features reserved for 16SC+ | ||||
3CX Onboard Transcription Server |
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Data Connectors |
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Grafana Reporting / PowerBI |
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Inbuilt Failover |
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Logging to a Remote Database |
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Multi Company / Multi-Tenant |
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Onboard Video Conferencing MCU |
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Standby License |
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Hotels | ||||
Hotel PBX (Self-managed only) |
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PMS Integrations (16SC+) |
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| SKU | 02-3CXPSPROFENTSPLA12M |
|---|---|
| Shop By Brand | 3CX |
| UPC | Electronic Delivery |
| Model | 3CXPSPROFENTSPLA12MXX |
| MPN | 3CXPSPROFENTSPLA12M |
| MSRP | $0.00 |
| Manufacturer Warranty | 1 Year |
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