Audiocodes 24x7 Support (ACTS24X7-MP11X_S1/YR)

Audiocodes ACTS 24x7 Technical Support Program

Audiocodes ACTS24x7 includes level 2-4 remote technical support for a 12 month period for deployed products. Technical Support is available 24 hours a day, 7 days a week for problems of urgent priority level and Monday - Friday 9:00am - 5:00 pm (customer local time in North America, holidays excluded) for all other priority levels.

ACTS 24x7 does not include remote installation or installation help.

ACTS 24x7 also includes:

• -- Free software patches and Maintenance releases
• -- Free software upgrades and major version releases
• -- Repair and return service